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02/07/2017 03/07/2017
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    Pearl Continental Hotel Bhurban

    | Murree Hills, Bhurban 47150, Pakistan
    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (190)
          Room & Suite (60)
          Dining (7)
          Shangrila Resort Hotel Murree Hills
          45 reviews
          #1 of 9 hotels in Murree
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          1 review
          #2 of 3 B&Bs / Inns in Bhurban
          Lockwood Hotel Murree
          20 reviews
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          30 reviews
          #5 of 51 B&Bs / Inns in Murree
          • Excellent34%
          • Very good32%
          • Average18%
          • Poor8%
          • Terrible8%
          3 days ago
          1 week ago
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Non-Smoking Rooms
          Room Service
          Fitness centre
          Wheelchair access
          Business Centre
          Dry Cleaning
          Tennis Court
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Shangrila Resort Hotel Murree Hills
          45 reviews
          #1 of 9 hotels in Murree
          Bhurban Apartments
          1 review
          #2 of 3 B&Bs / Inns in Bhurban
          Lockwood Hotel Murree
          20 reviews
          #1 of 51 B&Bs / Inns in Murree
          Hotel One Murree
          30 reviews
          #5 of 51 B&Bs / Inns in Murree
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          2 Jul3 Jul
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (251)
          Traveller rating
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          Time of year
          There are newer reviews for Pearl Continental Hotel Bhurban See the most recent reviews

          81 - 85 of 251 reviews

          Reviewed 20 March 2016 via mobile

          From the hustle and heat of the plains in Islamabad climb the mountains to the Murree area you are up in the mountains fresh clean air . Rooms are dated but typical of pc group clean etc.. Mountain views amazing . Food in the restaurants...More

          Thank Anthony A
          Response from ZulfiqarAM, General Manager at Pearl Continental Hotel BhurbanResponded 5 April 2016

          Thank you very much for your candid feedback! Indeed, Pearl Continental Hotel, Bhurban is a great place to get away and offers all modern facilities under one roof apart from majestic views and cool environment. We look forward to welcoming you again soon. Best regards...More

          Reviewed 14 March 2016 via mobile

          It had been a good hotel with best possible service and hospitality. After travel we were given room keys without delay. Refreshments were at our arrival. Room was organised and a basket of fresh fruits gave energy. Nice arrangements at conference hall about lights and...More

          Thank Mohammad I
          Response from ZulfiqarAM, General Manager at Pearl Continental Hotel BhurbanResponded 17 March 2016

          Dear Mr Mohammad, We are honored to receive your feedback and glad to know that all arrangements of Abbott Conference were very well coordinated. We look forward to have another opportunity of serving you again. In the meantime, should you need any assistance from us,...More

          Reviewed 4 March 2016

          Located around seven kilometres from the hustle bustle of Murre city, this hotel is nestled among pine trees with view of Golf Course and Kashmir Valley. The Hotel claims to be a five star accommodation; however seriously lacks certain prerequisites for the same. I booked...More

          2  Thank Shahzad M
          Response from ZulfiqarAM, General Manager at Pearl Continental Hotel BhurbanResponded 7 March 2016

          Dear Mr Shahzad, Thank you very much indeed for your candid feedback and rest assured, we are working on all issues raised in your review to enhance our valued guest experience. We are disappointed that this time we were not able to measure up to...More

          Reviewed 22 February 2016

          This is the best as it can get. Truly a nice hotel in a beautiful location. Had a very good experience at a reasonable prices. You have got big rooms with all amenities and many activities for kids to enjoy. Has good views and parking...More

          Thank Umar A
          Response from ZulfiqarAM, General Manager at Pearl Continental Hotel BhurbanResponded 24 February 2016

          Thank you very much for a great review and we are glad to know that you had enjoyed your recent stay with us. Look forward to welcoming you again soon. Best regards Zulfiqar Malik

          Reviewed 20 February 2016 via mobile

          This is my third visit and always meet my expectations as in pak we have very few hotels where u can stay comfortably. It was pleasant stay all u need in this season is working heaters and comfy bed. Amenities r good fulfill all ur...More

          Thank Tashijee
          Response from ZulfiqarAM, General Manager at Pearl Continental Hotel BhurbanResponded 23 February 2016

          We are grateful for your continued patronage and glad to know that your recent stay was also well coordinated. We look forward to welcoming you again very soon. Best regards Zulfiqar Malik

          Shangrila Resort Hotel Murree Hills
          45 reviews
          #1 of 9 hotels in Murree
          Bhurban Apartments
          1 review
          #2 of 3 B&amp;Bs / Inns in Bhurban
          Lockwood Hotel Murree
          20 reviews
          #1 of 51 B&amp;Bs / Inns in Murree
          Hotel One Murree
          30 reviews
          #5 of 51 B&amp;Bs / Inns in Murree
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Breakfast included
          • Free Internet
          • Bar/Lounge
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Business Centre with Internet Access
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Children Activities (Kid / Family Friendly)
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Price range
          • US$133 - US$261 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 200
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Hotwire, Orbitz, Priceline, Agoda and HotelQuickly so you can book your Pearl Continental Hotel Bhurban reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Pakistan >
          • Punjab Province >
          • Bhurban
          • Also Known As
          • Pearl Continental Bhurban
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          Traveller (190)
          Room & Suite (60)
          Dining (7)
          Pool & Beach (5)
          Hotel & Grounds (132)
          Bathroom (6)
          Family and Play Areas (2)
          Business Centre & Event Rooms (1)
          Shangrila Resort Hotel Murree Hills
          45 reviews
          2.75 miles away
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          Questions & AnswersAsk a question
          Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
          5 October 2015|
          Answer Show all 2 answers
          Response from durshiraz | Reviewed this property |
          Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
          KKN K
          I am planning to book for 3 nights. The reviews on this website show that hotel guests need to pay charges each time while entering the hotel. Is this true? and if so, is it reimburseable against hotel stay billing? Can someone please clarify? The second question is do hotel guest needs to pay extra for using hotel facilities, pool etc? This is mentioned in one of the reviews. Please can someone respond. Thanks
          31 July 2015|
          Answer Show all 2 answers
          Response from ZulfiqarAM | Property representative |
          Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... More
          Haris S
          i want to know the best possible way to reach hotel from Pindi . i knew about shuttle service from Airport. But i am reaching from daewoo to pindi station. Is there any charged service for pickup from pindi daewoo station?
          7 April 2015|
          Answer Show all 6 answers
          Response from ZulfiqarAM | Property representative |
          you may hire a cab to reach Islamabad Airport and utilize service of Shuttle 10:30 hrs and 15:30 hrs by making prior booking on 051 3355700 X2506
          Room Tips
          "Take deluxe room which have good view."
          Read review
          "Ask for the room with balconies or windows facing the mountains / hills."
          Read review
          "Look for valley view"
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          "deluxe rooms are good"
          Read review
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