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Hotel Qalasaya

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Traveller (71)
Room & Suite (21)
Dining (14)

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About

#19 of 72 hotels in Puno
Location
Cleanliness
Service
Value
Hotel Qalasaya is located one block from the Plaza de Armas with magnificent views of Lake Titicaca. Rooms at the Hotel Qalasaya are stylish, modern, and well-equipped with Wi-Fi and LCD TVs. The Hotel Qalasaya has the “Untawi” buffet restaurant located on the tenth floor, with an impressive view of Lake Titicaca and the city of Puno. It serves a variety of international, national and local dishes. Snacks and drinks are available in the elegant “Qalapatxa” bar, located on the 11th floor.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Laundry service
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Room features
Housekeeping
Room service
Safe
Telephone
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Suites
Good to know
HOTEL STYLE
Mountain View
Modern
Languages Spoken
English, Spanish
239Reviews2Q+A24Room tips

Reviews
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Emrah G wrote a review Jul 2023
3 contributions
welcome and friendliness com was good Dinner is also delicious and while the dinner dance show is exellent, thnks to thr dancer:) Pisco sour is tasty the bed is comfortable and the pillows are soft Heater is small so room took time to warm up..
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Magi B wrote a review May 2023
12 contributions11 helpful votes
Great hotel, great location and very nice staff. Special gratitude to Fermin who was always helpful and provided us with great service. The rooms are big, with heating, hot showers and toiletries. The view from our room was incredible and we would be happy to go back.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Try to wake up for the sunrise, it's impressive!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DonCesar wrote a review Feb 2020
Nuremberg, Germany2030 contributions551 helpful votes
Looks smaller from the outside but it’s 10 stories high. Good service, friendly staff and amazing views from the top floor restaurant. The location, is in the heart of Puno next to restaurants and Plaza de Armas
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Milagros Tuesta wrote a review Jan 2020
Alicante, Spain21 contributions2 helpful votes
I went for a coffee at midday to the restaurant, and after a few minutes even without finishing my coffee the receptionist invited me to leave the restaurant because they didn’t have any waitress around.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amalie wrote a review Dec 2019
6 contributions2 helpful votes
Where to begin. The hotel needs to review their maintenancepolicy and breakfast (poor selection). The hotel is rundown, lots of firehazards (the hairdryer caugth on fire and lightswitches came off the wall). There was a horrible smell in the room. Depending on where your room is located, you will listen to a bar playing music all night, every night. When we returned to our room in the evening, the cleaning people had’nt locked the door to our room!
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Jumana wrote a review Nov 2019
3 contributions
We stayed there a couple of months ago. The staff was incredibly helpful with transport, answering questions about Puno and other services. The rooms were bright and roomy, and it was very easy to walk to the main tourist area of Puno.
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Date of stay: August 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex H wrote a review Nov 2019
Port St. Mary, United Kingdom1313 contributions851 helpful votes
My girlfriend and I stayed at Hotel Qalasaya after trekking the Colca Canyon for three days. We wanted somewhere nice and comfortable after the trek and this is exactly what we got. We were greeted by very friendly, warm and accommodating staff. We had big backpacks with us and our hands were full when we checked in. One of the male staff members (we didn’t catch his name but he couldn’t speak much English) helped us all the way to our room on the 9th floor, opening doors and operating the lift on the way. He was so helpful and we can’t thank him enough for this. We also dealt with a lovely lady named Cynthia on reception. She was so helpful in giving us information about Puno and also booked a restaurant for us one night. She was very pleasant and she is a credit to this wonderful hotel. Our double room was spacious, clean and very comfortable. The room was cleaned every day, with the towels replaced each time. The showers are warm and a great size, and the hotel offers free soap and shampoo, as well as a hair dryer. There is also a safe, a fridge and a television. The view from our room on the 9th floor was spectacular. We could see Lake Titicaca and this made for a great scene to wake up to on a morning. The hotel also offers laundry service at S/12 per kilo. We used this and our clothes came back clean and folded. Breakfast is served from 6:30am and is on the 10th floor. We found this a little sparse at times but the staff were always willing to make us eggs and there was a selection of fruit, breads, teas and coffees to choose from. The food was very nice. Sometimes on a nighttime it was a little loud, and you could hear movements within the hotel. Perhaps the walls are a bit thin but this didn’t impact our sleeping too much. It was Puno Week however so this might have been why some of the noise was generated. We had a night bus at 10pm and Cynthia let us stay in the lobby and keep our bags in storage until it was time to go. We were very thankful of this. Overall we absolutely loved our three night stay at Hotel Qalasaya and we would definitely recommend it to anyone wanting a nice, comfortable stay at this high altitude city.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nhiker wrote a review Oct 2019
ks608 contributions226 helpful votes
The staff of the hotel is very kind and helpful. The rooms have a lot of maintenance problems. The breakfast is okay. The dinner is pretty bad. This hotel is downtown and rundown. It needs better management to oversee repairs, maintenance and insure food quality. No way is it 4 stars.
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Date of stay: October 2019
Value
Service
Sleep Quality
Room Tip: stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dennis S wrote a review Jul 2019
San Francisco, California32 contributions8 helpful votes
We encountered very friendly and helpful staff and enjoyed staying at this hotel. The dining room offers a nice view, breakfast is good, and basically all of Puno is in walking distance from there. The hustle and bustle of the pedestrian area cannot be completely shielded from the rooms ;)
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from QALASAYA, Director de Recepción at Hotel Qalasaya
Responded 30 Jul 2019
Dear Dennis, thansk so much to take your time to review our hotel, we are continue working to be best, thanks so much for your good review, We hope to see you the next year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura F wrote a review Jul 2019
San Juan, Puerto Rico51 contributions10 helpful votes
Our room on the ninth floor had a beautiful view of the lake. Bed was comfortable. Good hot water, which was important since we were there in July. My only complaint is the wifi inside the room was not good.
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Date of stay: July 2019
Location
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Best views on higher floors. I suspect wifi is better on even-numbered floors, as the wifi...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£34 - £46 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Qalasaya by Prima Collection
LOCATION
PeruPuno RegionPuno
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL QALASAYA - Updated 2024 Prices, Reviews (Puno, Peru)

Frequently Asked Questions about Hotel Qalasaya
What are some of the property amenities at Hotel Qalasaya?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Qalasaya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Qalasaya?
Yes, free public parking nearby is available to guests.
Does Hotel Qalasaya offer any business services?
Yes, guests have access to a business centre and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Qalasaya?
The staff speaks multiple languages, including English and Spanish.
Does Hotel Qalasaya have any great views?
Yes, guests often enjoy the mountain view available here.