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Casa Andina Private Collection Puno

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Casa Andina Private Collection Puno
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1,029 Reviews from our TripAdvisor Community

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Showing 702: English reviews
Reviewed 6 days ago NEWvia mobile

After the bus trip tour from Cusco its a great place to collapse and have a day off from touring before doing the speedboat tour of Lake Titicaca. Great suite, big and spacious and has a kettle, spa bath tub and the staff are friendly and handle the luggage Location out of the city a bit but a short walk...

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Helpful?
Thank Yvonne W
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as our staff service to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We...

Utah
Reviewed 2 weeks ago

First of all, the staff were very helpful. Mirabelle at the front desk was unceasingly kind and offered advice. Johanna and Jorge took good care of us in the restaurant. The food was quite good, and we were there at Christmas. There is free WiFi in the lobby area; the ATM had run out of cash, most likely due to...

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Helpful?
Thank mule54
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as our staff service to your liking. The ATM didn’t work during a week because it was out of order, now it is ok. Puno has many different...

toronto
Reviewed 2 weeks ago

That this is described as a "luxury hotel" or that it qualifies as "private collection" is misleading in the extreme. The hotel is tired, the rooms very small, the the beds poor and the service in the restaurant and bar completely inadequate. Puno may not have much better alternatives but avoid this if you can.

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Helpful?
Thank petergjp
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We apologize for any expectation not covered about the service and building during your stay, our building is a 4 star hotel and we strive to provide the best service during your stay. In a few weeks we are going to remodel...

Cork, Ireland
Reviewed 2 weeks ago

We arrived here late at night. Staff not so pleasant at that time, We flew from Lima to Puno directly which is not ideal and the altitude was affecting some of our group. The staff should be well used to this but seemed disinterested, The room was lovely overlooking the private pier. Plenty of room and very clean. We were...

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Helpful?
Thank Roadrunner7631
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We apologize for any expectation not covered about the service when you arrived at the hotel, it was not what was expected, all the time we strive...

Singapore, Singapore
Reviewed 4 weeks ago

This hotel is nice but the location is abit off so u would need a transport everywhere you go to in Puno. Views of the rooms are facing lake titicaca. Internet in room requires a fee which we find it absurd

Review collected in partnership with this hotel
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Helpful?
Thank MyleneTay
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity...

Satellite Beach, Florida
Reviewed 5 weeks ago

Like many Puno hotels, this place is too far to walk to any restaurants or the port, so you're stuck in the hotel unless you want to taxi. The hotel is nice and clean, with a cozy lobby with fireplace. But the food is just average and of course you pay hotel prices for it. What really irked me was...

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Helpful?
Thank jonchaley
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We are sorry about yours expectations about our hotel, we are going to improve with comments received (wi-fi). We are far to the town for giving a peaceful time and comfortable site. We will insure that your comments and your impressions will...

Perth, Australia
Reviewed 10 December 2016

Clean facilities and friendly staff. Room size more than ample and lovely views over Lake Titicaca. Only unusual aspect is for breakfast and dining you need to go outside and down stairs. Storm came through and needed to be careful on wet surface. Plenty of umbrellas available to keep dry. No complaints and taught barman how to make lemon,lime, bitters...

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Helpful?
Thank wynandtony
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel to your liking. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity...

London, United Kingdom
Reviewed 7 December 2016

We arrived fairly late and check in was not as quick as we would have liked. The bedroom was small and dominated by two double beds which were very comfortable which is the only good thing I can say about this hotel. The bathroom was supposed to be accessible, but it was quite small and there was a glass shower...

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Helpful?
Thank JayL17
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We are sorry about yours expectations about our hotel and service, we are going to improve the aspects y comments received. Next year we will remodel the carpet and furniture for matching the attractive environment. We will insure that your comments and...

Reviewed 6 December 2016

We arrived after a long trip before the kitchen closed and they would not serve us , the service did not get better during our stay , no free Wi Fi , and everything was expensive due to the captive market . Rooms were small and very basic

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Helpful?
Thank Michael S
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. We will insure that your comments and your impressions will be communicated and taken into account to improve every day. We sincerely hope give us the opportunity to serve you once again at any of our hotels. Kind regards, Rene Huaranca Hotel...

Plantation, Florida
Reviewed 5 December 2016

Hotel was nice, very clean, great friendly service at the breakfast buffet and restaurant at night, rooms very cozy... except the gave us hard time at the check out ... very distrusted not trustful to their guess ..

Review collected in partnership with this hotel
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Helpful?
Thank curroebay
Customer S, Manager at Casa Andina Private Collection Puno, responded to this review

Dear guest, I really appreciate the time taken to share your review regarding your experience at our hotel. It’s a pleasure for us to know that you found the hotel as well as our rooms, service, restaurant to your liking. We are checking about your check out. We will insure that your comments and your impressions will be communicated and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Casa Andina Private Collection Puno is located on the shores of Lake Titicaca, the highest navigable lake in the world, and offers its visitors spectacular views and a wide variety of services in order to make their trip an unforgettable experience. The hotel has 44 - 100% non-smoker comfortable Superior rooms on two floors and a Suite. Some rooms offer a breathtaking view of Lake Titicaca. All rooms are equiped with stove, safe deposit box, coffee kit, iron and hair dryer. Casa Andina Private Collection Puno features: Internet Center, Internet WiFi, ATM, laundry services and parking. After a long day of walking rest and relax in our Massage Salon. ... more   less 

Additional Information about Casa Andina Private Collection Puno

Address: Av. Sesqui Centenario 1970 | Sector Huaje, Puno 51, Peru
Region: Peru > Puno Region > Puno
Price Range: £84 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Andina Private Collection Puno 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Casa Andina Private Collection Puno Hotel Puno
Puno Casa Andina Private Collection
Hotel Style:
#3 Luxury Hotel in Puno
#10 Business Hotel in Puno
#14 Romantic Hotel in Puno
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Questions & Answers

Here's what travellers have asked, with answers from Casa Andina Private Collection Puno staff and other travellers.
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Questions? Get answers from Casa Andina Private Collection Puno staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely get lakeside room for the view, preferably the section closest to the lake.”
 of 5 bubbles mule54, 1 Jan 2017 | Read review
“I picked up the free reception WIFI from first floor room!”
 of 5 bubbles Roadrunner7631, 28 Dec 2016 | Read review
“Get a room with a harbor view on the second floor. I had 204 and the view was good.”
 of 5 bubbles jonchaley, 12 Dec 2016 | Read review
“stay somewhere else”
 of 5 bubbles JayL17, 7 Dec 2016 | Read review
“Away from the noisy stairwell”
 of 5 bubbles michaelsV7116SV, 5 Dec 2016 | Read review
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