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Hotel Hacienda Plaza de Armas

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Traveller (196)
Room & Suite (101)
Dining (19)
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About

#14 of 72 hotels in Puno
Location
Cleanliness
Service
Value
Travellers' Choice
Hoteles Hacienda del Peru, Peruvian chain with over 20 years of hospitality experience, located in southern Peru: 2 hotels on Lake Titicaca and 1 hotel in the Sacred Valley - Cuzco and 15 minutes from Ollantaytambo train station to Machu Picchu. Hacienda Plaza de Armas Hotel which is the unique located in the main square of Puno. It is a boutique colonial style hotel with 30 comfortable rooms and balconies with unobstructed views of the city.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Non-smoking hotel
Ironing service
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Room features
Soundproof rooms
Private balcony
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Classic
Business
Languages Spoken
English, Spanish
638Reviews8Q+A62Room tips

Reviews
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Climber39301190287 wrote a review Aug 2023
11 contributions2 helpful votes
Very nice hotel, super bathroom with very good shower. Very quiet at night. We were able to check in and have breakfast earlier for an extra charge as we arrived at 05h00 in the morning. Also we could have our laundry done for a fee
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 4 weeks ago
Dear guest, We are happy that you enjoyed our service and infrastructure. Thank you so much for your feedback. It is very important for others to know more about our hotel. Have a nice day,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bruisyard wrote a review Nov 2022
United Kingdom943 contributions165 helpful votes
Great location, staff helpful, giving restaurant recommendations and sorting taxis for us. Rooms very dated. Our window had a gap in it and there was an event in the square which was extremely loud- luckily it didn’t go on too late. Rooms quite odd, our shower had a shower seat and a random contraption in it! Rooms very hot and either side of the door had a frosted glass panel which the light from the atrium shone into meaning the room was very light. Breakfast was ok but as others have said, it wasn’t replenished regularly and some things weren’t warm. I would prob give this a 3.5 but can’t so based on other hotels we’ve stayed at it’s a 3 based on hood location and staff but dated rooms and not great breakfast.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 1 Dec 2022
Dear guest, Thank you for your feedback. Evidently, the hotel has a colonial style and we are always concerned about the hotel maintenance. In addition, our hotel has a great location. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike P wrote a review May 2022
5 contributions3 helpful votes
Great location, spacious rooms, and helpful staff. Breakfast was the lowlight, with many items not replenished (coffee, eggs, meats) and the bread was stale. Recommend going to one of the many wonderful bakeries nearby for breakfast instead.
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 17 May 2022
Dear guest, Thank you for your feedback, we appreciate it and help us to improve everyday. Effectively, we have a great location, and spacious rooms. Also our staff is nice. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Valerie H wrote a review Apr 2022
Kamloops, Canada8 contributions3 helpful votes
It's a very nice hotel. The staff are helpful and very nice. I enjoyed my stay. It's located on the town square and just steps away from a main shopping street with restaurants, shops, banks. There is a lot of taxi nearby
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 25 Apr 2022
Dear guest, Thank you for your feedback, we appreciate it! We are happy that you enjoyed your stay here. Effectively, we have a good location. Have a nice week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gina M wrote a review Apr 2022
Service was great, workers were nice and very accommodating, hotel is centrally located close to eateries and right in the town center, great location. The room was comfortable in size and clean. It looks like they maintain the hotel had new paint. Will recommend to friends and family!
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 19 Apr 2022
Dear guest, Thank you for your feedback, we appreciate it! It is great that you enjoyed staying in our hotel. We hope you can come back again. Have a nice week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jackpine2 wrote a review Mar 2022
Omaha, Nebraska628 contributions226 helpful votes
Tho reasonablevrates rooms are small and it needs some attention as sanitizers were nit working..and kitchen has unreliable hours...furnishings mediocre convenient location and reasonable rates ..thay,all i can say
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 19 Apr 2022
Dear guest, Thank you for your feedback, we are happy that you enjoyed your stay with our reasonable rates. Have a nice day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce2223 wrote a review Mar 2022
7 contributions3 helpful votes
No feeling for you as a person, only want money. They are very unreasonable in dealing with us. We tried to explain illness and they do not care at all only care that they get your money. Do not make reservations here
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 18 Mar 2022
Dear Bruce, An Expedia assistant wrote us in order to eliminate the charges of your reservation because of illness. We respond in a good attitude to the assitant and asked her to send us your medical certificate or treatment, but she didnt answer anymore. Just clarify that when one guest send us his/her medical certificate, we inmediately eliminate the reservation without charges. Have a nice weekend!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kinn wrote a review Dec 2021
8 contributions3 helpful votes
This was a great hotel right in the main plaza of Puno. We had a view of the plaza from our room, which was delightful. Rooms & bathroom was spacious, they had an elevator (don't take it for granted in the high altitude), and the customer service was excellent. CONS: It can definitely be noisy from neighbors and the plaza (though, to be honest, I don't know if it's fair to call this a CON of the hotel, because it comes with the territory with staying in the main part of the city - it was expected, but it is something to note). Skip the restaurant- they only served a portion of what was on their menu, so very limited choices. While there is free breakfast, we went early, and everything was cold and felt stale. I would stick to toast or have breakfast elsewhere
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 9 Dec 2021
Dear guest, Thank you for your comment. We have a good location in Puno and our guests can see the Main Square from the hotel. We are happy that you enjoy our costumer service. Thank you for your advice, we are goint to take care of the breakfast in spite of the cold temperature. Have a nice weekend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie V wrote a review Mar 2020
Island of Malta, Malta2 contributions
We stayed here while in Cusco, and came back to it after we went to Macchu Picchu. The hotel is super clean & staff is helpful and nice. They leave you 2 complimentary bottles of water every day. With complementary small chocolates on your pillow :) Nice gesture.. Breakfast is very nice and they have a variety. Their juices were all so nice & fresh. Loved tasting different kind in the morning. Would definitely recommend this hotel when staying in Cusco!
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 30 Nov 2021
Dear Stephanie, We are happy that you enjoyed your stay here in Peru. Thank you for your comment! We appreciate it! Have a nice week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KathyK wrote a review Mar 2020
13 contributions2 helpful votes
The room was small, but comfortable and clean. The balcony that overlooked the square was nice, although we were there during a festival and the party went on till 330 AM, then someone else started playing saxophone at 5 AM. the breakfast provided was excellent.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Belissa Salas, Atención al huésped/Recepción at Hotel Hacienda Plaza de Armas
Responded 11 Mar 2020
Dear .. Thank you for your feedback! Our location is really good and unique. Also our service is esxcellent and we are happy that you enjoy your stay in our hotel. In Puno, we celebrarte the Candelaria Festival and it last many days. It is celebrated by all the region. This is why you hear the party until 3:30 am! We hope you can come back again, you are always welcome! Kind regards, Belissa Salas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£35 - £47 (Based on Average Rates for a Standard Room)
LOCATION
PeruPuno RegionPuno
NUMBER OF ROOMS
30
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL HACIENDA PLAZA DE ARMAS - Updated 2024 Prices (Puno, Peru)

Frequently Asked Questions about Hotel Hacienda Plaza de Armas
Which popular attractions are close to Hotel Hacienda Plaza de Armas?
Nearby attractions include La Casa del Corregidor (0.1 miles), Chucuito (0.1 miles), and Museo Carlos Dreyer (0.08 miles).
What are some of the property amenities at Hotel Hacienda Plaza de Armas?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Hacienda Plaza de Armas?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Hotel Hacienda Plaza de Armas?
Conveniently located restaurants include Sushi Ten Bento, Valeria Restaurant, and Positive Rock'n Reggae.
Is Hotel Hacienda Plaza de Armas located near the city centre?
Yes, it is 0.5 miles away from the centre of Puno.
Are any cleaning services offered at Hotel Hacienda Plaza de Armas?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Hacienda Plaza de Armas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Hacienda Plaza de Armas?
Many travellers enjoy visiting La Casa del Corregidor (0.1 miles), Chucuito (0.1 miles), and Arco Deústua (0.5 miles).