Look the hotel is in a great vibrant part of Makati. Its buzzy and people everywhere, if you like this type of energy...i do. The hotel is an older one in Makati and its showing in some places. The rooms are large but outdated. But they were clean and roomy and comfortable. But like my title says this is a 3 star hotel charging 4 star prices.
Room was full of cockroaches and run down room quality. The aircon remote was broken and doesn't work. The staff was unhelpful and very slow. The location is good but many hotels there provide better service in this price.
I booked for a 9 day stay and after eventually checking in, i checked out 1 hour later. What a disgusting filthy hotel. The room had stains everywhere, carpet, pillows, chairs, worktops. How anyone can stay there is beyond me. The soles of my feet were black after walking around barefoot for 5 minutes. There is a horrible old damp mouldy smell to the room and outside. I was told my booking was non refundable as i booked through hotels.com and not directly with the hotel (i use the word hotel loosely) but i decided it was more beneficial to me and my health that i leave that place as quick as possible. I would love to know what a hotel inspector would make of this place and to see their results of how hygienic it actually is. I think we would be shocked. I urge everyone dont get lured in by the low price. The basics of a hotel is clean and comfortable and that is exactly what this place is not.…
I stayed here before in November 2018. The hotel was old, moldy and worn. A friend who stayed 2 months ago said the hotel made some improvement and was not bad now. So I gave it a second try. Luckily only for 1 night. The only improvement I saw was the towels didn't have holes in them. Though there was one set of towels in the room when I booked the room for 2 people. The hallway way musty, moldy and smelled on 2 floors. I know because I changed rooms twice. That made no difference all the rooms I check also was musty, moldy and smelled. The short time hotel like Soho are cleaner and don't smell. Best Western should be ashamed to have this hotel under their brand name. Still the worst hotel in Makati and worst Best Western!
The hotel is located in a busy street and traffic is bad, however, if you are on holidays or want to just relax, it's a decent option. Plenty of restaurants, pubs, etc nearby. Service from the staff is very good. Burgos street offer a very lively nightlife and this hotel is a good place for staying to experience that.
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