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Makati Palace Hotel

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Makati Palace Hotel
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333 Reviews from our TripAdvisor Community

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Showing 274: English reviews
San francisco, California
Reviewed 4 days ago NEW

Right in the middle of action in Makati. It was new property when i visited and rooms were good. Seems like it has degraded over time due to poor management. Recent reviews are not as favourable. I found the service to be excellent though the food was only average.

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Thank poyfish
South Shields, United Kingdom
Reviewed 1 week ago

Was a good stay. The staff is extremely friendly. Especially the door staff always polite and comical (in the nicest way)! Will be back again! The only thing I would have liked was a separate shower. But was still value for money. The staff attitude was worth every cent!

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Thank Davetnel
Boston, Massachusetts
Reviewed 1 week ago

In room wifi did not work. I called SEVERAL times and complained in person and was NEVER addressed. The hotel itself was fairly nice will a pool, spa, and restaurant. I tried the food, and it was good. Room was a little dated but nice. No in room safe.

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Thank richbQ3552MC
Reviewed 4 weeks ago

Must have been very good hotel in its good old days. Internet not good, breakfast can improve as well as cleanliness. Best part was rates which were quiet attractive considering the location. Hope it will improve.

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Thank ControlCase
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We can reassure you that we're taking immediate corrective steps to...

Abu Dhabi, United Arab Emirates
Reviewed 21 October 2016

Stayed at the Makati Palace Hotel September 2016. I was attending a function at the hotel so a logical choice to stay. The hotel was a bit tired but that was reflected in the price. The hotel service was responsive (but had to be as issues with AC, Internet and housekeeping but all issues were resolved apart from the internet...

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Thank Richard T
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./ Ms. Richard T, Greetings from Makati Palace Hotel! We know that we are committed to you, our valued guests, and we can reassure you that we're taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more quality service to you, more amenities and facilities...

Reviewed 18 October 2016 via mobile

For me the best place to stay in manila with friends very nice rooms the best location to be in borgas st and have fun free WiFi very good breakfast very nice facilities everything you need for a great stay

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Thank Shai I
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Shai I, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel....

Mackay, Australia
Reviewed 13 October 2016

The bed linen was stained, the kettle was broken, I had requested a non smoking room when making the booking but the put me in a smoking room, when I requested another room they told me I would have to pay for an upgrade, I had not budgeted for a more expensive accomodation

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Thank feninap
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we are for the unsatisfactory...

Las Pinas, Philippines
Reviewed 1 October 2016 via mobile

Stayed here for a night. Front desk was okay. Accommodating. I booked a superior room, I forgot to asked for non smoking room. Even the reception didn't asked me too. But was okay. It's just a night. My room was in 2611. Hallway was really old. Walking you can hear some tiles was moving. Room was big and bed was...

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Thank cherieamore
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. cherieamore, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you,...

Mandaluyong
Reviewed 30 September 2016

Not happy with the quality of our room. But we did not find out the lack of quality until around 1 a.m. The next day we were switched to a better room that had not been occupied the night before. So we wonder why we were not given this better room in the first place? We asked for a discount...

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Thank Edward A
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Edward A, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we...

Greater London, United Kingdom
Reviewed 2 September 2016 via mobile

This is a horrible hotel - for example the wood on the floor has separated. The place was full of Arabs and not a suitable for single women - the smell was also very off putting. The area around the hotel was dangerous and threatening. No wifi either

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Thank OrraE
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. MsOnTheTop, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Makati Palace Hotel

Address: 5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: £33 - £54 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Makati Palace Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Makati Palace Manila
Hotel Makati Palace
Makati Palace Hotel Metro Manila, Philippines
Hotel Style:
#22 Spa Hotel in Makati
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Questions & Answers

Here's what travellers have asked, with answers from Makati Palace Hotel staff and other travellers.
5 questions
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Questions? Get answers from Makati Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not for a family travel”
 of 5 bubbles poyfish, 5 Dec 2016 | Read review
“No tip! Nothing to say”
 of 5 bubbles Davetnel, 2 Dec 2016 | Read review
“Only stay hear if you are a smoker”
 of 5 bubbles feninap, 13 Oct 2016 | Read review
“Avoid any rooms facing the same direction as the hotel lobby. Look out of the lobby window. That small bar across the street is by far the loudest bar in the area. ”
 of 5 bubbles edwarda90, 30 Sep 2016 | Read review
“I asked for a non-smoking room with a window on a high floor. All three requests were met.”
 of 5 bubbles VINCENTK725, 20 Aug 2016 | Read review
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