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Edsa Shangri-La

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Edsa Shangri-La
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1,685 Reviews from our TripAdvisor Community

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Showing 1,580: English reviews
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Reviewed yesterday NEW

We booked a room for one night. Prior to our check in date, there was problem confirming the reservations. Because if this, we raised the concern to the reservation department. Because of the inconvenience brought by this, the manager from reservations upgraded our room one level up (that wasn't clear not until we actually checked in at the hotel). Original...

Review collected in partnership with shangri-la.com
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Helpful?
Thank miaa591
Minneapolis
Reviewed 2 days ago NEW

I stayed at this hotel when visiting Manila for work. The staff is friendly and helpful, we enjoyed the bar a few nights with good service, the breakfast buffet offered a large variety of options, and the pool was gorgeous. We used the Avis car service to take us to and from our office in the UP TechnoHub and back...

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Helpful?
Thank Kara K
Jeddah, Saudi Arabia
Reviewed 2 days ago NEW

i stayed in this hotel more than 8 times. great luxuries hotel . very well maintained . very high standard of services . very well trained staff who call their customers by names. great breakfast . excllent location as its close to SM Mega mall & adjacent to Shangrilla Mall.

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Helpful?
Thank Alboardi
Toronto
Reviewed 2 days ago NEWvia mobile

Had an amazing weekend with friends at this hotel. Arrived around 5pm Friday which was a mess trying to get to the hotel due to rush hour - 2.5 hour commute but at least in the comfort of the hotel car which was great. Stayed on horizon club floors and enjoyed a great breakfast each morning and cocktails at dinner...

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Helpful?
Thank lookingaroundfornow
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear lookingaroundfornow, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love to...

Dubai
Reviewed 3 days ago NEWvia mobile

I have the same experience with that of last year-- an erroneous billing by the Heat restaurant. This time they have billed me additional 6k PHP plus.. considering they have asked the ages of children and the number of guest before we were seated for breakfast buffet. I have to commend however that the lady in the front office who...

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Helpful?
Thank dce0513
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear dce0513, Thank you for taking the time to share your experience at your urban oasis. We always appreciate comments from our guests as it will help us in becoming better at what we do. Providing our guests with the a high level of service has always been our mission. We have taken this into consideration and will take steps towards...

Baguio City, Baguio, Philippines
Reviewed 4 days ago NEW

Stayed here overnight with my entire family for our embassy interview. 2 rooms. 4 people per room. The rooms were very clean. The view was the swimming pool and the garden. Definitely a beauty. The beds were softer than an average bed. The AC works just fine. And the bathroom has all the necessities you need. The Breakfast buffet was...

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Helpful?
Thank Dale K
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Dale K, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love...

Reviewed 5 days ago NEWvia mobile

It was a first time to stay in Shangri La. Reservation and check in was a breeze. We were greeted with friendly smiles and staff were very attentive to our needs. Birthday cake is already in our comfy room upon check in. We had dinner and breakfast at Heat, had tea time at the lounge and relaxed by the pool....

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Helpful?
Thank Arwin April D
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Arwin April D, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your birthday staycation with us. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We...

Metro Manila, Philippines
Reviewed 1 week ago NEW

Check in time was pretty crowded due to the Easter weekend, but staff was accommodating. Room was spacious and clean. Amenities were well maintained. Food was fresh and well prepared both in the restaurant and in room dining. Check out time was a breeze.

Review collected in partnership with shangri-la.com
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Helpful?
Thank rob_masiclat
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear rob_masiclat, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love to...

Philippines
Reviewed 1 week ago

For a 5 star hotel, you expect more. And this hotel needs room facelift. The check in counter are always at a lost. Took me 10 mins to checked in --considering I'm the only one in line. Imagine, if there were hordes of people behind me? Then the room, wait...no... actually, the whole entire 7th floor stinks. Its like the...

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Helpful?
Thank sexy888
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear sexy888, Thank you for taking the time to share your experience at your urban oasis. We always appreciate comments from our guests as it will help us in becoming better at what we do. Providing our guests with the a high level of service has always been our mission. We have taken this into consideration and will take steps towards...

Manila, Philippines
Reviewed 1 week ago

We stayed during holy week and as expected there were lots of guests who checked in. But Edsa Shangri-la (ESL) never failed to give their excellent service. As expected HEAT will be full so they prepare an extension for their buffet breakfast at E-bar's and marquee tent for their guests, they also set up entertainment for kids such as magician...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Zamfhie
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Zamfhie, It was a pleasure having you as a guest here at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you have come to expect from us. We would love to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 

Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Price Range: £98 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Orbitz, Expedia, Shangri-La Hotels and Resorts, Agoda, Travelocity, TripOnline SA, getaroom.com, HotelQuickly and Travel Book Philippines, Inc. so you can book your Edsa Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Edsa Shangri-La staff and other travellers.
11 questions
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Holland PA
over a year ago
Vienna, Virginia
over a year ago

See all questions (11)

Questions? Get answers from Edsa Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great hotel & great location”
Alboardi, 23 Apr 2017 | Read review
“Always ask for a room facing the garden. Trust me it's worth it.”
DaleK278, 21 Apr 2017 | Read review
“Horizon Rooms have a exclusive lounge.”
apomarc, 11 Apr 2017 | Read review
“Choose rooms in the main lobby tower , but these are more expensive . They are nearer the function rooms and hotel restaurants”
Porter120, 13 Mar 2017 | Read review
“ask if they have recently updated rooms, avoid the Garden Wing”
JLDub73, 7 Mar 2017 | Read review
5 of 5