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Edsa Shangri-La

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Edsa Shangri-La
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1,690 Reviews from our TripAdvisor Community

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Showing 1,584: English reviews
Singapore, Singapore
Reviewed 18 April 2016

I was there for one night for a conference. Stayed on the 13th floor in the Tower Wing. The room was large and the bed was comfortable. It was a nice howbeit typical room for a reasonably upscale hotel. The common areas in the hotel were clean, well maintained and comfortable. Food at the HEAT was very good. A wide...

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Helpful?
1Thank 55234724surf
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear 55234724surf, Thank you for choosing to stay at Edsa Shangri-La, Manila during your recent trip to the Philippines. We are greatly heartened by your feedback about our accommodations, our food, and our staff. Rest assured that we will continue serving you consistently with the Shangri-La brand of hospitality you have come to expect from us. We would love to...

London, United Kingdom
Reviewed 17 April 2016 via mobile

The hotel first impressions are good with high level of security protecting the premises. The room was very clean with amazing bedding and comfortable mattress. It has tea/coffee making which is a good perk. Had breakfast in HEAT and all went well with sufficient choice to cater for all preferences and tastes. Had the Wagyu beef burger in lobby bar...

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Helpful?
1Thank KEVIN R
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear LONDON_ROBS_1, Thank you for choosing to stay with us during your recent trip to Manila. We took great delight in your positive words about our accommodations, our food, our pool, and our staff. We are very pleased that you had an enjoyable experience during your stay. We highly value your input, and in line with this, your feedback has...

Hong Kong, China
Reviewed 17 April 2016 via mobile

1) Location very inconvenient for business as it takes a long time to get from the hotel to Makati and other business areas. In addition it takes ages until a public taxi is organised by the concierges. 2) Food at Heat restaurant offers a buffet with a variety of choices. Basically a good thing, however it's not really tasty whatever...

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Helpful?
Thank 123XYZ987ABC
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear 123XYZ987ABC, Thank you for staying with us during your recent visit to Manila. We appreciate your taking the time to let us know about your dissatisfaction with the availability of taxis, the speed with with our staff served you, and the time it took for check-in and check-out. We deeply regret and apologize for our shortcomings. In order to...

Quezon City
Reviewed 16 April 2016

Everything was excellent! Service was impeccable Food was delectable Rooms were clean and well appointed Staff were courteous Sleep quality was good Our stay though brief was memorable as always. Will surely be back!

Review collected in partnership with shangri-la.com
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Helpful?
Thank tesaganda
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear tesaganda, Thank you for staying at Edsa Shangri-La, Manila. We are very happy to hear that you had an excellent stay. We highly appreciate and value your positive words about our staff, our food, and our accommodations. Rest assured that we will continue serving you consistently with the Shangri-La brand of hospitality you have come to expect from us....

Philippines
Reviewed 16 April 2016

This is truly unexpected for a 5 star hotel. THE SERVICE IS SO BAD! Imagine lining up for 40 minutes just to check-in? And when we finally got our turn, THE ROOMS ARE NOT AVAILABLE ?! Hello? And the manager was just standing there doing nothing. If I didnt complain, she would not even move to facilitate the long lines!....

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Helpful?
Thank sexy888
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear sexy888, Thank you for staying with us during your recent visit to Manila. We appreciate your taking the time to let us know about your dissatisfaction with the service you experienced, particularly with the check-in process and the timely turnover of your room. We deeply regret and apologize for our shortcomings. In order to serve you better, we have...

Batangas City, Philippines
Reviewed 16 April 2016 via mobile

Shangrila at EDSA is still the gold standard in the local hotel industry. The bed sheets were above standard and the room smells nice and clean. But the toilet amenities are not complete. The toilet lacks a bidet. No comb, razor or hair dryer. The aircon is functioning well and elevators and walkways are all clean.

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Helpful?
Thank Stephen C
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Stephen C, Thank you for choosing to stay with us during your recent visit to Manila. We took great delight in your positive words about our accommodations. We are very pleased that you had an enjoyable experience during your stay. We also appreciate your feedback about adding to our toilet amenities. We are looking into this together with our...

Yarmouth, Maine
Reviewed 15 April 2016

I have been staying at this hotel since 1998 and in all these 18 years, no hotel even comes close to being as good as this one, in all ways possible. Great rooms, great staf, best breakfast in town and the list goes on and on and on!!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Jack S
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Jack S, Thank you very much for your continued patronage of Edsa Shangri-La, Manila since 1998. We are always delighted to welcome you back, and we are very pleased that we have consistently met your expectations. We highly appreciate your positive feedback about our accommodations, our staff, and our breakfast selection. Rest assured that we will continue to serve...

Tuguegarao City, Philippines
Reviewed 14 April 2016

It is always great to be back at the Edsa Shangrila Hotel. The staff from the transportation to the bell service to the frontdesk make you feel qelcome right away. They are very attentive and courteous. My golden circle card had alrrady been saved from my last stay so i din't have to fish it out of my wallet.The food...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Giselle P
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Giselle P, It was a pleasure to have you stay with us during your recent visit to Manila. We are very delighted to hear that you had an enjoyable time with us. Thank you for your kind words about the hospitality demonstrated by our staff and the quality of our food at HEAT. We are greatly heartened by your...

Manila, Philippines
Reviewed 14 April 2016

It was my niece's prom night and my sister in law invited me to have a bonding time with them. Our room was clean and spacious and so was the bathroom. I was relieved that the beds were designed facing the tv instead of the standard wall size mirror. We also had a great view of pool side. While the...

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Helpful?
Thank mtv30
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear mtv30, We were delighted to have you stay with us. We are very happy to hear that you had a pleasant stay and that you enjoyed our accommodations, our spa, and our breakfast buffet. We highly appreciate and value your feedback. Rest assured that we will continue serving you consistently with the Shangri-La brand of hospitality you have come...

Makati, Philippines
Reviewed 12 April 2016

I would have wanted to stay longer but I have to go back to the real world. Staying here is always delight as the rooms are spacious and luxurious. Since the rooms were just renovated it was just a piece of home away from home.

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Helpful?
Thank Jackie A
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Jackie A, It was a pleasure having you as a guest at Edsa Shangri-La, Manila. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you for your kind words about our accommodations. We are greatly heartened by your feedback, and we will continue to serve you with the Shangri-La brand of hospitality you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 

Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Price Range: £103 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Expedia, Hotwire, Travelocity, Asiatravel.com Holdings, Orbitz, Agoda, TripOnline SA, getaroom.com, HotelQuickly and Travel Book Philippines, Inc. so you can book your Edsa Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Edsa Shangri-La staff and other travellers.
11 questions
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Holland PA
over a year ago
Vienna, Virginia
over a year ago

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Questions? Get answers from Edsa Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great hotel & great location”
Alboardi, 23 Apr 2017 | Read review
“Always ask for a room facing the garden. Trust me it's worth it.”
DaleK278, 21 Apr 2017 | Read review
“Horizon Rooms have a exclusive lounge.”
apomarc, 11 Apr 2017 | Read review
“Choose rooms in the main lobby tower , but these are more expensive . They are nearer the function rooms and hotel restaurants”
Porter120, 13 Mar 2017 | Read review
“ask if they have recently updated rooms, avoid the Garden Wing”
JLDub73, 7 Mar 2017 | Read review
5 of 5