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The Heritage Hotel Manila

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The Heritage Hotel Manila
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1,802 Reviews from our TripAdvisor Community

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Showing 1,544: English reviews
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Reviewed 2 days ago NEWvia mobile

We stay in standard room. Service was not the best ive had. Bed and pillows were ok. Aircon ok and fairly clean. Room was average size and cleanliness ok. We didnt have balcony or windows, probably not part of the deal. TV was quite small but, again the worst part was the shower and vanity drainage. It was blocked everytime...

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Helpful?
Thank Franks O
Grand Rapids, Michigan
Reviewed 1 week ago

This hotel is fairly poor especially in it's service areas....very slow, very inept. The place is fairly clean and the beds were OK too. It's difficult to recommend simply because no one seems to have any authority or to be familiar with their own systems......makes it difficult to be efficient or professional so we're not sure it's the staff's fault.....more...

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Thank RickMIusa
Perth and Kinross, United Kingdom
Reviewed 1 week ago

Came straight from airport late in the evening . Courtesy car picked us up on time , hotel staff very helpful . Had a great sleep and the buffet breakfast was perfect , hot and cold selection and eastern and western. Could not fault it .. highly recommend this hotel

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Thank Doug A
Melbourne, Australia
Reviewed 1 week ago

I am being kind when I say very average. The check-in and check-out were the slowest, most inept, most inefficient, and most tedious I have ever experienced anywhere. We waited nearly 25 mins to check in, and it took near enough to 20 mins to check out. The rooms are ok, nothing special, but they were clean and relatively modern....

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Thank MelbourneTravelmad
Mapandan pangasinan
Reviewed 1 week ago

The hotel needs renovating in some areas , like walks, carpet , floors and bathrooms. Other that that the guest were nice and professional . With some small improvements the room will get a higher rating

Review collected in partnership with this hotel
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Thank Virgil L
Garner, North Carolina
Reviewed 1 week ago

It was a very nice room and the bed was very comfortable, a nice color tv. I enjoyed the stay there, i wish there was a gift shop in the Lobby though. The staff was very friendly and courteous. I would recommend this hotel to friends .

Review collected in partnership with this hotel
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Thank 506johnnieb
Auckland, New Zealand
Reviewed 1 week ago

Stayed one night for a transit for Narita. My check in was late night so staff gave me an good advise not to go to Baclaran market at night. Located at walking distance to Mall of Asia. Room looked old but clean and large.

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Thank ecubenz
Sydney, New South Wales, Australia
Reviewed 1 week ago via mobile

Nice hotel close to airport ,walk to markets & local restaurants also close to Mall Of Asia .Rooms are clean but a bit dated nice big bath Superior room has a large king size bed with sofa & LCD TV. Loved the buffet breakfast overall a nice place to stay.

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Thank Paul J
Lachen, Switzerland
Reviewed 1 week ago

The front desk people doesn't respect all customers with the same kindness. They treated my friend without respect. She didn't get the respect. The rooms are clean, the furniture old, specially the bed was very noisy.

Review collected in partnership with this hotel
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Thank 835christoph
Waikiki, Hawaii
Reviewed 2 weeks ago

Good, clean and friendly place to stay. Good breakfast and handy for NAIA. Would definitely stay here again. Beautiful, beaming smile from the filipina waitress in the restaurant in the morning was a great way to start the day. Definitely stay here again.

Review collected in partnership with this hotel
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Thank 344barryf

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: £63 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines
Hotel Style:
#7 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Busy road outside , 5th floor did not hear a thing !”
 of 5 bubbles 315douga, 17 Mar 2017 | Read review
“Choose another hotel unless you want to spend your time waiting for everything”
 of 5 bubbles MelbourneTravelmad, 15 Mar 2017 | Read review
“Room Walls bathroom tub needs to be cleaned/ renovated more tv channels and better internet reception ”
 of 5 bubbles virgill2017, 14 Mar 2017 | Read review
“My standard room was huge - no need to upgrade for size, but if it's newer/renovated - yes!”
 of 5 bubbles rayt954, 23 Feb 2017 | Read review
“More Movie channels ”
 of 5 bubbles 815DenisL, 22 Feb 2017 | Read review
5 of 5