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I don't mind staying in a local hotel, but what I mind is slow service. Requests made with housekeeping was not promptly acted upon, like faulty lights. And there is the incident with the leaking aircon unit. A colleague put her bag under it and...More
We are 3 and had to find a place that is not so expensive yet is quite modern. The Pinnacle Hotel and Suites had all amenities we wanted. For a price of Php3000/night for 3 people we’re only getting it for Php1000/person/night that comes with...More
I had a pleasant stay at the hotel. Front desk Staff were not very friendly and many interns/trainees loitering in the lobby and hallways. Room was ok if not beginning to show its age but I must mention that the food and the wait staff...More
What I enjoyed most during my stay was the buffet breakfast. I love the variety of dishes served, not to mention that they were all really good! Planning to go back in the near future! The rooms were clean and th whole of the hotel...More
Stayed there for one night before flying back after a holiday in Philippines. The hotel could do with an update but the room was very large and quite nice.
The staff was very helpful and extremely polite
Response from PinnacleOnSocial | Property representative |
Good day! We value all of the guest comments that we receive as these allow us to assess which areas need improvement of perfect the service we aim to give all our guests. Everyday, we conduct a daily briefing to know... More
Good day! We value all of the guest comments that we receive as these allow us to assess which areas need improvement of perfect the service we aim to give all our guests. Everyday, we conduct a daily briefing to know incidents and feedback we have gathered the previous day. Sourcing from our feedback forms, we only get 1 alarmingly negative comment regarding cleanliness of our rooms for every 10 that we receive. Although this may be a small percentage, we look into it very seriously and investigate on each case on what went wrong. We constantly remind our employees of our standard practices and our supervisors carefully look into each cleaned room before declaring it available for use. We hope that the negative feedback here on Tripadvisor will not completely make you decide not to book with us. Rest assured that we will do our best to serve you well if you do stay with us :)