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Marco Polo Plaza Cebu

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Traveller (755)
Room & Suite (284)
Dining (257)
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Overview
  • Excellent55%
  • Very good35%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe marco”(88 reviews)
“continental club”(47 reviews)
“blu bar”(38 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (1,464)
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677
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29
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677
427
87
29
20
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All reviewscafe marcocontinental clubblu barmountain viewthe penthouseshuttle servicefree shuttlelobby loungebreakfast buffetpool sidefive star hoteltop floorbusiness tripnice poolmactan islandhotel staffayala mall
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11 - 15 of 1,240 reviews
Reviewed 3 weeks ago

We won a GC for two. I contacted the hotel through their email address. The first date i have chosen was fully booked so i asked for any possible dates. And they gave us very good dates. Special mention to the Reservation Sales and Marketing...More

Review collected in partnership with Marco Polo Hotels
Thank Cheryl L
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 2 weeks ago

Dear Cheryl L, We are delighted to know that you and your family have enjoyed your stay with us and I am very happy that our Bensy was able to give you good dates and that we were able create a memorable experience for you....More

Reviewed 3 weeks ago via mobile

Good service and good food! Will definitely come back soon. Front desk was sooo accommodating, late check out is available, very reasonable price. The staff were so helpful with anything we need from toiletries to taxi service. Keep up the good work guys!More

Thank Jojo I
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 2 weeks ago

Dear Jojo I, I am a huge believer that service is what makes a property stand out from the rest and I am so glad that spirit is shining through to our guests. Thanks very much for staying with us and for taking time out...More

Reviewed 4 weeks ago

Whenever I have business in Cebu I stay at Marco Polo on the hill. Great Service and especially love the shuttle service to the local malls. Nightly relaxing service at the Executive lounge with snacks in a quiet atmosphere is a great way to unwind...More

Review collected in partnership with Marco Polo Hotels
2  Thank dbjacksonsr
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 4 weeks ago

Dear dbjacksonsr, Greetings from Marco Polo Plaza Cebu, and thank you for choosing us as your preferred hotel in sunny Cebu! We are glad to know that you enjoyed the service that our outstanding associates deliver and the shuttle bus going to the major malls...More

Reviewed 4 weeks ago

We are on our search for a venue for debut of my sister;s daughter who is base in US and with my best friend around past lunch time. We tried to have a look at their function rooms but its beyond my expectation of how...More

Thank Miguel2376
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 4 weeks ago

Dear Dino F, Thank you for sharing your experience at our hotel. Please allow us to clarify that the associate you accused of being a lazy Duty Manager was not a Duty Manager but a Front Office GSA. The day you arrived, without an appointment...More

Reviewed 4 weeks ago

If you want peace and comfort to really unwind, look no farther. Service is superb, very friendly and courteous staff, food excellent. Less than 30 minutes and you are already in major shopping destinations and some interesting spots!More

Review collected in partnership with Marco Polo Hotels
2  Thank Cyril B
Response from OnNivelHills, General Manager at Marco Polo Plaza CebuResponded 4 weeks ago

Dear Cyril B, Greetings from Marco Polo Plaza Cebu! Thank you for taking time to share this stay experience with our hotel. We are even more inspired to know that our brand of customer service has made your stay memorable and special. Thank you for...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$80 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$80 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Cebu City
#2 Business Hotel in Cebu City
#3 Family Hotel in Cebu City
#3 Romantic Hotel in Cebu City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (755)
Room & Suite (284)
Dining (257)
Pool & Beach (81)
Amenities (95)
Business Centre & Event Rooms (15)
Family and Play Areas (2)
Questions & Answers
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nhiax2018
Brian Connelly, please don't insult my intelligence. 1. "Please allow us to refresh your memory about the incident." You don't have to refresh my memory - I clearly understood the actions and words of your staff, the taxi driver, and the Ferrari staff that night. I was there. Did your CCTV footage record what they were saying? Because I did with my cell phone. If you like to me contact my lawyer and/or your Headquarters in Hong Kong with that footage, then please keep insulting my intelligence? Or you can be professional when customers provide candor reivews? 2. "Prior to departing the Ferrari KTV, your acquaintance paid the taxi driver Php1,000 (approximately US$19) to cover the taxi meter and the damage to his taxi." We didn't have 1,000 pesos prior to departing because Ferrari robbed us. We came back to your hotel, pulled the cash out of your ATM, and paid the taxi driver's bribe to "release us of our actions". I'm wondering why you didn't mention that with your CCTV evidence? The taxi driver stay in front of your hotel until we handed him his bribe. 3. We didn't understand what the driver was saying so your security staff interpreted the taxi driver's claim. Your staff said that the taxi driver claimed we hit the front bumper, not the rear. When I looked at the taxi, there was so many damages all over his vehicle, that I couldn't pinpoint exactly what the driver was speaking of. Your security staff, again, reiterated the next day that we damaged the taxi's front bumper - are you saying I didn't understand the next day what he was saying? Or, I wasn't intelligence enough to know he was fishing for a bribe, that time, and multiple times afterwards too? 4. "At no time did our security team even attempt to bribe you." You did not offer any evidence of this statement, but attacked the reviewer's state of mind in an effort for damage control, i.e., I was drinking too much to make such an opinion, therefore I couldn't possible make such an opinion. Nor did you apologize to your customer for feeling pressured into having to offer bribes. Again, I recorded their intentions with my phone. Your staff, amoungst others, didn't realize I was recording. I suggest you retract your opinion. 5. You inserted the opinion of the Ferrari staff to support your claim. You inserted the opinion of a strip/prostitution establishment an establishment considered to have the lowest ethics, to support your opinion. I have video recordings of that night at their establishment, of them double charging us, and of your staff's verbal conversations with me. 6. You don't have to look forward to welcoming me back. I won't be staying at your establishment ever again. I said you're one of the best hotels in the region, I didn't say you're the "only" great establishment in the region.
12 February 2018|
Answer
Response from nhiax2018 | Reviewed this property |
This was a session posted by nhiax2018 to allow other customers to see my rebuttal tmanagement's disrepectful response to my original candor review.
-2
Votes
Matt B
8 February 2018|
Answer
Response from OnNivelHills | Property representative |
It's about 6 km away. A 20-minute drive from Marco Polo Plaza Cebu to Pier 1 for vessels bound for Bohol.
1
Vote
sharlene L
14 January 2018|
AnswerShow all 6 answers
Response from faithjvp25 | Reviewed this property |
A bit far, about 14kms I think. With traffic, about 45mins to 1 hour travel time but without probably 20-30mins.
1
Vote
Room Tips
"Wonderful Hotel."
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"my room was extremely clean and perfectly maintained by the staff Thanks to all"
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"You can either take ocean view or mountain view, you get the same satisfaction!"
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"Some fixtures in the room should be improved"
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