Plantation Bay Resort And Spa
Marigondon, Lapu Lapu 6015 Philippines
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About
#5 of 13 resorts in Mactan Island
Location
Cleanliness
Service
Value
WHY YOUR NEXT VACATION SHOULD BE WITH US. A vacation in Plantation Bay will be more prudent than in most resorts for the following reasons: A. Plantation Bay is a complete destination resort, where they can spend their entire holiday without ever going outside where they might be exposed at random to the virus. B. Plantation Bay is very spread out, and almost all its facilities are open-air. As now scientifically proven, most Covid-19 transmission occurs in close-contact indoor situations in which people stay close together for long periods. By its unique open-air design, Plantation Bay is inherently unconducive to catching Covid-19. There are no enclosed corridors and elevators where the virus may linger in the air up to 4 hours after someone coughed in that space, and we have vast lagoons and pools where people will not be tightly-packed. There are a lot of activities that guests can do inside the resort, so guests will not be tempted to go out where they might catch the virus in public markets or lower-end restaurants.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Private pool
Saltwater pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Badminton
Bicycle rental
Bicycles available
Canoeing
Diving
Game room
Snorkelling
Tennis court
Water park
Water sport equipment rentals
Billiards
Darts
Entertainment staff
Evening entertainment
Walking tours
Waterslide
Board games / puzzles
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Private bathrooms
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Quiet
Languages Spoken
English, Filipino
Location
43Car recommended
Grade: 43 out of 100
260Restaurantswithin 5 miles
40Attractionswithin 5 miles
Marigondon, Lapu Lapu 6015 Philippines
Getting there
Car HireSee all Lapu Lapu car hire
2265Reviews128Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Very rude staff at Kilimanjaro Restaurant. Worst experience ever. I would never come back here. Strongly not recommended. I feel so humiliated with what the staff did. I was lying in the lounger under the shade to relax and this waitress told me to transfer to the side. There was enough space on the side to walk on.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Find another resort.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This resort is not worth of the price. The hype of this place is unreal. Every corner needs renovation. The pool or they call it lagoon is full of mildew. They will give you a coupon to get 2 towels! You are only allowed to get 2 towels! Mind you, the towels are thin and cheap! You have to bring back the towels to get the 2 coupon towels back. So cheap huh? The bathroom in the room is very outdated! They need to polish the bathroom faucets or just blow up the entire bathroom to get it renovated. The restaurants are too pricey! Food and customer service was very lame! Hospitality of the staff needs to step up. People look so unhappy working there. To end this, I don’t know why talking on the phone was not allowed in the restaurant. Some people just want to come up with ridiculous rules. I will not come back to this place and I do not recommend this to anybody.…
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Not a good place to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I don't know where to start. First of all, the price of this place is not worth it. My wife and I stayed for 2 nights/3 days. We decided to stay here after all the hype and good reviews. With so much expectation, my wife and I were both disappointed. Everything is outdated! Starting from the lobby, their sitting couches looked very dirty. And that already gave me the first sign. When I entered our room, a fly and mosquitoes are already present. Giving the benefit of the doubt, there's a French door going to the back patio. So it's fine! The whole entire room only have one garbage. You have to go to the bathroom every time you throw something away. They need to clean the bathroom much better like making the bathroom faucets shiny. To make this experience worse, I saw a little rat under the bathroom sink In the middle of the night. I told the front desk and manager Aaron the next day about it and they told me that I should have informed them right away. He said they could have given me a new room. Who would transfer rooms at 2am? The restaurants have ridiculous rules. We were not allowed to talk on the phone while inside the restaurant. I was confused for a moment, I thought I went to a library and not a restaurant. Food was not that good and service was lame. Lastly, I was so disappointed with the lagoon. The floor was very slimy and the water is dirty. I was only in the water for thirty minutes. We were only allowed to get 2 thin cheap towels. With the price of this hotel, they couldn't provide a good quality towels! To end this review, do not waste your money coming here. With my experience on this trip, this was a nightmare!…
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
LydiaMadness92 wrote a review Nov 2023
Hemel Hempstead, United Kingdom48 contributions32 helpful votes
Not impressed. I paid for a day pass and the lunch was SO LIMITED! Barely any choices available. If you're a vegetarian (I'm not by the way), then you're tough outta luck I'm afraid! It's chicken adobo or fish. That's it. We went to the gym and I was in-between sets, and I went on my phone to check my notes for which set I wanted to do next. The person at the gym reception came waltzing in and told me I'm not allowed to use my phone to text anybody. There's signs on the door saying no music to he played, that's fair enough. But I was simply looking at my notes to see what set I wanted to do next as I couldn't remember what I'd written down. I couldn't believe I was told I wasn't allowed to even do that?! I'd understand if I was holding up equipment but only me and my partner were in there?! Absolutely terrible service, I'm gobsmacked quite honestly. I wouldn't return here if you paid me! Absolutely ruined my workout vibe and I ended up walking out pretty upset. Don't bother going here!…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Plantation Bay Resort And Spa is a beautiful resort with a lot of swimming pools and man-made lagoons to choose. Plenty of restaurants within the resort and spacious and comfortable rooms. The service they give will satisfy your needs and expectations.
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Date of stay: November 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Do take the time to read this mixed review. I can't ever deny that this is a beautiful resort with a lot of swimming pools and man-made lagoons to choose from. Structures are very pleasing for the eyes. Plenty of restaurants within the resort, which is quite pricey for its medium serving size and so-so taste. The same goes for the buffet, it is mediocre in taste. The only reason I can find why their food is expensive is because of their operating cost and the name of the resort. Please stop being in denial about your prices, too. So if you are willing to head to the city, might as well spend your money on buffets at hotels in Cebu, or search in Google where you can eat and get the bang for your buck. This place is not for you if you have expressive and vocal toddlers, because a tiny shriek of joy will get you a reprimand from the life guards. Wanna use your phone at their cafe? Prepare to have waitresses coming to your table reminding you every few minutes to keep your phone silent, no phone calls—even when you are just peacefully reading an article on your phone. I honestly would love to tell them "shut up, no need to tell me three times.", but that would be rude of me. Throughout the years of coming to this resort since 13 years ago, I can say this place is better suited for couples. This could also be a retreat house due to plenty of restrictions. This beautiful resort has been in the hospitality industry for years, but the way they respond to criticism is amusing and unbelievable. They are unable to receive a criticism and will downplay and dismiss their guests feelings. This is a resort that is way too proud of their success, to the point of losing their ability to respond with humility. Blinded by arrogance and pride. They will mock you to no end—do read their responses to low ratings, especially from that female general manager. Something that is out of character for a business in this industry. Be careful with their arrogant and assertive staff—it is their character even if they deny it, or explain why. And you may search about their previous controversy regarding a guest who has a child with special needs, to further prove my point. They don’t care about your concerns and how you feel, and will most likely blame you. That sounds like a toxic ex-lover. Used to be my favorite resort in Cebu, until a particular incident during my last stay. No need to post about the details, because I have already sent an email and received a disappointing and arrogant response.…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: It's not that much of a bad resort, it's actually a beautiful place. Service is a hit or miss.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Absolutely loved this place, we stayed in a logoon side room. Treated like royalty and the restaurants were great. The breakfast is not for westerners, most of it is cold. I would definitely return to this resort. The tours from here are definitely worth it, they treat you so well. Great tour guides. Had a romantic dinner which was good for the money.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Take the shuttle into cebu, getting a taxi is hard because of traffic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Plantation Bay is still at its tops, but they still need to improve. On how they handle children when we checked in. We dined at their Spanish restaurant. When my nephew was watching from his tablet. We were immediately told that it is not alone. The lady or the waitress could not even answer us on why it's not allowed. She has to run to her supervisor and ask. Then I told her which. Would you like a screaming baby? Or simply allow us a very minimal voice. Also, she could have recommended that. There is a play area beside the restaurant where she could have referred us to. The staff does not know how to sell or introduce other areas in the hotel. Which means it is not maximized. Their amenities is still very good. Their rooms are great, and their food and restaurant outlets are also great…
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: If you have children better have other option than plantation bay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Excellent staff and service. Awesome layout and environment inside the resort. There is frequent goft cart that takes guests around the reaort. Must say the stay has exceeded my expectations especially after reading some negative comments on TripAdvisor though I feel my experience at the resort is almost perfect hence give some justices to the friendly and helpful staffs. Every corner we turn we were greeted by great staff from bulter to housekeeping to restaurant staffs. Also wanted to highlight the great efficiency if the pool maintenance team who drained out and cleaned the main salt water pool after a severe thunderstorm one night. Thanks for the dedication and hard work.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: If need any special assistance, contact the hotel in advace for pre-arrangement
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had a disappointing experience. The administration staff mistakenly placed me in a cheaper room and charged me $50 to move, even though cleaning the room is typically free. The customer service was lacking, and I didn't expect such service. In the Fiji Restaurant, I was charged for items I didn't receive, and the clerk's behavior was suspicious. Finally, when I asked for change, I was initially denied until I made a small purchase. This experience left me with a negative impression.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$171 - US$226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plantation bay resort and hotel lapu lapu, plantation bay hotel
LOCATION
PhilippinesVisayasCebu IslandMactan IslandLapu Lapu
NUMBER OF ROOMS
255
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Claim Your ListingPLANTATION BAY RESORT AND SPA - Updated 2023 (Cebu Island/Mactan Island)
Frequently Asked Questions about Plantation Bay Resort And Spa
Which popular attractions are close to Plantation Bay Resort And Spa?
Nearby attractions include Lapu Lapu Statue (4.0 miles), Marcelo Fernan Bridge (4.6 miles), and Magellan Shrine (4.0 miles).
What are some of the property amenities at Plantation Bay Resort And Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Plantation Bay Resort And Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Plantation Bay Resort And Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Plantation Bay Resort And Spa?
Yes, free parking is available to guests.
What are some restaurants close to Plantation Bay Resort And Spa?
Conveniently located restaurants include CookPub - Modern Korean Bistro, Gold Mango Grill & Restaurant, and Cabana Grill and Seafood.
Are there opportunities to exercise at Plantation Bay Resort And Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Plantation Bay Resort And Spa have an airport shuttle?
Yes, Plantation Bay Resort And Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Plantation Bay Resort And Spa have airport transportation?
Yes, Plantation Bay Resort And Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Plantation Bay Resort And Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Plantation Bay Resort And Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.