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The Sugarland Hotel

04/06/2017 05/06/2017
1 room 2 adults 0 children
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97 Reviews from our TripAdvisor Community

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There are newer reviews for The Sugarland Hotel
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Showing 94: English reviews
Reviewed 23 December 2016 via mobile

They have no clue on how to handle customer complaints. Instead of just owning up to your mistake and apologizing, they still tried to insist that they hadn't done anything wrong. Here's the deal, we were about to check out but when we saw the bill, it had additional charges which we didn't agree upon. We tried to clear things...

2Thank Monarc M
Reviewed 18 December 2016 via mobile

We were hopeful when entering the hotel because of the ambience of the lobby and the hotel room. However, it did not get any better after that. The service was poor. The breakfast buffet was far below expectations. Worst of all, we were promised a discount and promo rate that included free extra beds. It was only during checkout after...

2Thank Cara E
Bacolod, Philippines
Reviewed 28 November 2016

Very affordable for the quality of stay and service, the hot water was awesome! They have a clean bathroom, and some of the amenities are the best. Our company spent the Holidays there with no hassle. The food they catered was great. Good price and location because it is very accessible and easily to find especially to those first timer...

1Thank jaychun
Reviewed 21 November 2016

The Sugarland Hotel is considered as one of the best hotels in Bacolod City for the past years, but it seems that recently their customer service has become discouraging. While they boast of their good food, the service has become relatively poor. The serving per head for buffet service has become very expensive and they are not flexible to adjust...

2Thank triciamarie2016
Jeddah, Saudi Arabia
Reviewed 25 October 2016

It was busy days during the 2016 Masskara festival hence the hotel is full of guests but we managed to get a room prior to the event through online booking. Staffs at the reception area are polite. The hallways of the hotel at the third floor is open, the temperature is warm.

Thank Joecastro
Ipswich, United Kingdom
Reviewed 13 October 2016

It took us ages to checkin in after 6pm on a Tuesday night. I still have no idea why. The staff were all smiles but not explaining what the hold up was. We had a long day including flights but the rooms weren't ready. I asked to use an iron but was refused because they offer a pressing service. After...

4Thank BennyBlue
Reviewed 12 October 2016

"Sugarland Hotel, ist an economy hotel, with a touche of class, in Araneta St., Singcang, Bacolod City (near the old Bacolod airport, which has now transferred to Silay City). Sugarland, has a spectacular view of Araneta St, on its 2nd floor. "

Thank Edgar T
Reviewed 2 October 2016

I checked into Sugarland on Sept 24,2016 with my 13 year old son and stayed one night in room 217. I have two complaints: First complaint: My son wanted to take a shower and go to bed and found no hot water. About 8:50 PM I called and told the girl who answered that we had no hot water, she...

3Thank bob h
Reviewed 28 September 2016 via mobile

This hotel serves really good food! I sometimes drop by to have breakfast here. I also love the suite we stayed in. Modern vitage theme i guess. Certainly a place if youre thinking of having a staycation.

1Thank Ann Loraine R
Utrecht, The Netherlands
Reviewed 15 September 2016 via mobile

I went here after I could no longer stay in the hotel I originally booked (Eastview hotel, don't go there...). This one is a little bit higher priced, but still very cheap. The hotel staff is friendly and professional. The rooms are basic, but sufficient. Beds are good, the bathroom a little worn out. AC is ancient, but it works....

Thank Drupke

57 photos of this hotel

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All Traveller Photos (57)
Dining (4)
Hotel & Grounds (10)
Room/Suite (19)
Bathroom (7)
Pool/Beach Area (4)
View from Room (1)
Other (12)
04/06/2017 05/06/2017
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  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more   less 

Additional Information about The Sugarland Hotel

Address: Araneta St. Singcang, Bacolod, Negros Occidental 6100, Philippines
Region: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Price Range: £29 - £39 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sugarland Hotel 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Sugarland Hotel Bacolod
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Questions & Answers

Here's what travellers have asked, with answers from The Sugarland Hotel staff and other travellers.
1 question
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Oxford, United Kingdom
27 days ago

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Questions? Get answers from The Sugarland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“nothing to say”
Mike2010021, 8 Mar 2017 | Read review
“Check in a different hotel”
mikekW7485WQ, 4 Mar 2017 | Read review
“choose with balcony, there are rooms that have windows only without balcony.”
Joecastro, 25 Oct 2016 | Read review
“"2nf floor, has a good view of Araneta St., the main thoroughfare, in Bacolod."”
edgart46, 12 Oct 2016 | Read review
“not the streetsite”
bcargo, 1 Sep 2016 | Read review
5 of 5
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