Custos Hotel Lubyansky
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Custos Hotel Lubyansky

Lubyanskiy proyezd 19, Str 2, Moscow 101000 Russia
Traveller (21)
Room & Suite (20)
Dining (5)

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About

3.5
#337 of 519 hotels in Moscow
5.0 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
2.7 of 5 bubbles
Service
2.6 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
Russian
Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast buffet
Children Activities (Kid / Family Friendly)
24-hour security
Baggage storage
24-hour front desk
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Electric kettle
Cable / satellite TV
Bath / shower
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Suites
Family rooms

Location

Lubyanskiy proyezd 19, Str 2, Moscow 101000 Russia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Sheremetyevo Airport
17.2 mi
See all flights
Vnukovo Airport
18.7 mi
See all flights
Kitay-gorod
3 minMoscow Metro
30Reviews0Q+A1Room tip

Reviews
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Detailed Reviews
Oleg Christina V wrote a review Nov 2023
2 contributions
3.0 of 5 bubbles
I stayed 3 times alone and all time I chooses standard room with double bed, the price is high, but acceptable. The main problem is the lack of sound insulation between the corridor and other rooms. I heard my neighbor shaving and what he was talking about with his girlfriend. The arrangement of some rooms is not clear, in the sense that last time I was not able to use the closet due to poor access to it. In almost all the rooms there is nowhere to put even one suitcase and, as a result, you open it on the walkway to the bed (and I was lucky because it was the smallest suitcase). The last time the guard was rude, because the receptionist was absent and the guard said wait 30 minutes
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: If you are travelling only with back pack is ok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maisita509 wrote a review Dec 2019
Ashgabat, Turkmenistan69 contributions105 helpful votes
4.0 of 5 bubbles
First of all, I want to note that this is an overall positive review, and I WOULD recommend this hotel to others, even if I found one or two things that could use improvement. Now for the actual review:
1. The location is excellent. It's only a couple of minutes' walk from the Kitay-gorod metro station, and bus stops; that gets you to anywhere in the city. It's also within walking distance from the Red Square, Zaryadye park, and many other cultural places. I love walking around in Moscow, so it was perfect for me.
2. The reception staff are great. Friendly and welcoming, and checked me in very quickly.
3. The room is an adequate size. Not the biggest room I've ever encountered, but I suppose it was everything that's needed for a short stay. Has a small table with a large mirror, a small closet, a mini-fridge, and safe. There's a thermostat and a heater, so you won't be cold in the winter.
4. The bathroom is small too, but the shower cabin was actually a bit roomier than other shower cabins I've seen at hotels. The water pressure is great, and water temperature was perfect - you could get the water VERY hot if you wanted to. All the necessary amenities were there, although I think the toothbrush and toothpaste are available at additional cost.
5. I very much appreciated having a full tea service in the room - 2 mugs, 4 packets of tea, some coffee and sugar, spoons and napkins. Also 2 bottles of water. Very useful when you want a cup of tea, but can't be bothered to go to a cafe.
6. Everything is brand new, and I hope the hotel keeps up the great state of everything (and that people take care to use all the facilities keeping in mind that others will stay in those rooms after them).
7. The bedding was of very high quality - crisp, high thread count sheets, and a light but warm enough comforter.

Now for the negative - which for me is a significant one. The bed was not comfortable at all. It was super hard, and I believe it was a spring mattress (not a foam/spring combo, nor an orthopedic mattress). I think for the amount of money the hotel charges, they should have gotten better mattresses. If they do change mattresses, they would honestly become an EXCELLENT hotel. As it was, though, my back hurt a lot from sleeping on the uncomfortable bed, and I woke up more tired. I'm not sure I would consider this hotel again, just because of that. To be fair, my back is not excellent to begin with, so a perfectly healthy person might enjoy the very hard bed. I did not.

The pillows could also have been better - they were a bit lumpy and uneven. If these two things are remedied, again, it would be an excellent place to stay.
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Date of stay: December 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arale wrote a review Oct 2019
12 contributions3 helpful votes
3.0 of 5 bubbles
The hotel is in new and good location with metro stations and decent restaurants around the corner. It is clean though a bit small. Unfortunately the reception staff do not speak much English and does not look very welcoming. They can hardly respond to our questions about the facilities nearby. And they only provide tiny bottles of shampoo and shower gel. It is weird that they do not replenish for three days even we have finished.
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Date of stay: September 2019
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna S, Marketing Manager at Custos Hotel Lubyansky
Responded 15 Nov 2019
Dear araletravel, Thank you for taking the time to share your feedback with us in regards to your recent stay Custos Hotel. Please accept our sincere apology for any service issues you faced during your stay - Your feedback will be reviewed in detail with the team here we will ensure the necessary corrective action is taken wherever possible. I do hope we will have the opportunity to welcome you back again soon when we will spare no efforts to provide a stay that meets with both yours and our own expectations. Once again a sincere thank you for taking the time to share your kind constructive feedback this is very much appreciated. Syncerely Yours Anna Simonova Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OzanKöseoğlu wrote a review Nov 2019
Bodrum City, Türkiye1 contribution
5.0 of 5 bubbles
My girlfriend and me came to Moscow from İstanbul for work and stayed at the hotel for 2 nights. We enjoyed the room cleaning and breakfast. The location of the hotel is good. Since we Come to work so often, it Will be among the hotel we prefer again.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aleks wrote a review Nov 2019
2 contributions
5.0 of 5 bubbles
i came from Petersburg i stayed here for 3 days we were very pleased with the hotel housekepeer and the kitchen is very good everyone doing their job very respectful especially for breakfast everything available I recommend you have to go there....
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruzgarrrr wrote a review Nov 2019
27 contributions10 helpful votes
5.0 of 5 bubbles
I have been here for bussinies and also culture tour. I have been stayed 3 night .
Hotel was very very clean
Room was clean .
I liked breakfast buffet and chefs where focusing you . If you like to order something specialy for your self they were ready :)

Highly recomended place .Surely l ll come back
Than l ll stay another CUSTOS hotels

Thanks for your hospitalty
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melek_a_melek wrote a review Nov 2019
Bodrum City, Türkiye11 contributions
5.0 of 5 bubbles
The hotel is very well decorated and all furniture are new. the location is easy to reach anywhere. During my 2 days vacation for work,i enjoyed accommodation in a clean and beatiful room. The stuff was friendly and helpfull. The most things for us bed. İt was too comfortable. Recommend
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sıla Saliji wrote a review Nov 2019
Stuttgart, Germany42 contributions4 helpful votes
5.0 of 5 bubbles
The hotel is very good location , especially close Fo restaurants and metro.Our room was spacious and clean.Thank u so much for the warm welcome and the helpful staff. Hope to see u soon and thanks to all the hotel team 🙏🏻
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
teej101 wrote a review Sept 2019
Sydney, Australia36 contributions3 helpful votes
3.0 of 5 bubbles
On the positive side, the location is excellent as it is only a short walk to all the main sights of Moscow. The hotel is new and modern. Our room was in the roof space so we had skylights rather than a window with views, but the room itself was large so that was good. Unfortunately, the service of the front desk staff was not very friendly or welcoming. Any requests for assistance were met with grumpy and unhelpful responses. For this reason, we would hesitate to recommend this hotel.
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Date of stay: September 2019
3.0 of 5 bubblesValue
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahuva wrote a review Sept 2019
2 contributions1 helpful vote
2.0 of 5 bubbles
Very Good location ,clean
but
staf not professional, even rude sometimes.most of them do not speak english .
room are very small,some dont have windows!!no place to move,to put suitcases
.not recommend!
Read more
Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Oleg Christina V wrote a tip Nov 2023
2 contributions
3.0 of 5 bubbles
"If you are travelling only with back pack is ok"
Read full review
Not the right property for you?
There are more places to choose from in the Moscow area.
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / District Central (TsAO) / Basmanny / Boulevard Ring
NUMBER OF ROOMS
73
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CUSTOS HOTEL LUBYANSKY - Reviews, Photos

Frequently Asked Questions about Custos Hotel Lubyansky
Which popular attractions are close to Custos Hotel Lubyansky?
Nearby attractions include Kitai-Gorod and Varvarka Street (0.3 miles), Chambers of The Romanov Boyars (0.3 miles), and Cathedral of Saints Peter and Paul (0.2 miles).
What are some of the property amenities at Custos Hotel Lubyansky?
Some of the more popular amenities offered include free wifi, free parking, and breakfast buffet.
Which room amenities are available at Custos Hotel Lubyansky?
Top room amenities include air conditioning, a refrigerator, and a desk.
Is parking available at Custos Hotel Lubyansky?
Yes, free parking is available to guests.
What are some restaurants close to Custos Hotel Lubyansky?
Conveniently located restaurants include Pasta Na Solyanke, Megobari, and Butcher Steak House.
Is Custos Hotel Lubyansky located near the city centre?
Yes, it is 0.5 miles away from the centre of Moscow.
Are there any historical sites close to Custos Hotel Lubyansky?
Many travellers enjoy visiting Red Square (0.5 miles), Cathedral Square (0.7 miles), and Kremlin Walls and Towers (1.1 miles).
Does Custos Hotel Lubyansky have any great views?
Yes, guests often enjoy the city view available here.
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