Mercure Arbat Moscow
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Mercure Arbat Moscow

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Panorama of the Prestige Room at the Mercure Arbat Moscow
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About

4.5
#7 of 519 hotels in Moscow
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value

Welcome to Mercure Arbat Moscow, your Moscow “home away from home.” Mercure Arbat Moscow aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Given the close proximity of popular landmarks, such as GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), guests of Mercure Arbat Moscow can easily experience some of Moscow's most well known attractions.

Mercure Arbat Moscow is a trendy hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features 24 hour front desk, a concierge, and 24 hour check-in. Plus, guests can enjoy a fitness center and a lounge, which have made this a popular choice among travellers visiting Moscow.

While visiting Moscow, you may want to try some lobster at one of the nearby restaurants, such as Rybniy bazar, Menu, or Boston Seafood & Bar.

If you are interested in exploring Moscow, check out one of the art galleries, such as Multimedia Art Museum, Moscow State Art Gallery of the People's Artist of the USSR Ilya Glazunov, and Lumiere Brothers Center for Photography.

Mercure Arbat Moscow puts the best of Moscow at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Massage
24-hour security
Wifi
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Russian, Spanish

Location

Smolenskaya Sq., 6, Moscow 121099 Russia
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Sheremetyevo Airport
16.8 mi
See all flights
Vnukovo Airport
16.8 mi
See all flights
Smolenskaya
1 minMoscow Metro
1,971Review41Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
Bazlen28 wrote a review Feb 2020
Melbourne296 contributions90 helpful votes
5.0 of 5 bubbles
Great location for metro and Arbat area just a couple of klms away from city centre. We stayed in a loft room on the fourth floor, this made for some extra room for luggage under the sloped ceiling. The hotel was extremely quiet which we loved. There was the hum of traffic outside but by no means a distraction. Windows were able to be opened and had electric blinds. The staff at the front desk were extremely helpful and most spoke English quite well. Special mention goes to Anton who was so very helpful and accommodating. Breakfast was good and open early and for a large window of time. Would definitely recommend this hotel if you were looking to stay in the area. Lots of places to eat on the pedestrian strip, great supermarket also very close. Everything you need is here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 10 Feb 2020
Dear Valued Guest! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, as well as our Reception team and particularly Anton! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ibbee wrote a review Feb 2020
Monnickendam, The Netherlands428 contributions169 helpful votes
4.0 of 5 bubbles
Comfortable and well serviced hotel, in good central location , close to Arbat shopping district/street, and also very close to metro station of line 3 which is also ideal to access Crocus Exhibition and Shopping Centre as well. Service at hotel also very good, with late check-out granted, as well as small clothing/sewing repair performed very efficiently by housekeeping. I can thus definitely recommend and will utilise again on future visits.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 19 Feb 2020
Dear Valued Guest! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed comfortable rooms and our marvelous location. I am thrilled to hear that the staff went out of their way to offer the best customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again for many more special occasions in the future to make them memorable ones. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Emma H wrote a review Jan 2020
Perth, Australia22 contributions27 helpful votes
5.0 of 5 bubbles
Really easy to get to from metro stops on 2 different lines and right around the corner from Arbat Street. The staff on the front desk were lovely and very helpful. Enjoyed our three nights in Moscow and would stay here again if we return
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 16 Jan 2020
Dear Valued Guest! Thank you for posting a positive review of your stay at Mercure Arbat Moscow. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for quick and easy access across the city. We very much appreciate your kind compliments and recommendation, and look forward to welcoming you all back to stay with us very soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Martin B wrote a review Mar 2020
Melbourne, Australia31 contributions50 helpful votes
3.0 of 5 bubbles
Be careful which room you pick. Our room was at the back under the staircase
and has two tiny windows that were so dark and high that we felt like we were in a room with no windows at all.

The front desk staff were really nice and the breakfast was great but there is something about being in a room with virtually no windows that is very off-putting. Some of our group had rooms on the street side with nice windows which were much nicer.

Location is great
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Date of stay: March 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 7 Apr 2020
Dear Martin! Thank you very much for taking the time to share your feedback about staying at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. Regarding rooms with windows near the ceiling I would like to tell that Mercure Arbat Moscow Hotel building is Russian cultural heritage belonging to the beginning of the 19th century. This is the reason why each room keeps its historical individuality. But if you don’t feel comfortable in such room please let us know and we will offer another room if there are any available. Once again we are very grateful for your feedback and sincerely hope that you will stay with us in the nearest future. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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benjaminhearn wrote a review Apr 2022
1 contribution
5.0 of 5 bubbles
This is a perfect little chain hotel in Moscow.
The staff are incredibly friendly, polite and really happy to speak great English.

Everything is done quickly; check in, I requested to use the gym and was quickly given the key. The gym is small but clean and perfect for a quick workout. The rooms are very comfortable, for future trips to Moscow these guys are my go to. When rescheduling my booking at the last minute they were very accommodating.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 12 May 2022
Dear Mr. Hearn! Let me express our sincere gratitude for staying with us and sharing your glowing feedback on Tripadvisor.com! We highly appreciate your warm words of our team for their friendly and considerate service. We feel very pleased to be a hotel of your choice in Moscow that is a wonderful accolade. We’re so happy reading your review that you were satisfied with cordial welcome. We truly enjoyed having you as our guest and we look forward to your return soon. Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow
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Maria M wrote a review Apr 2020
Warsaw, Poland189 contributions62 helpful votes
5.0 of 5 bubbles
I stayed in this hotel for a business for a couple of days. Good breakfast, comfortable rooms, spacious bathroom, coffee, water.
Personnel is very kind and friendly. Would stay here again when next time in Moscow
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 7 Apr 2020
Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! We are glad to meet your expectations, whether it is a comfortable room, location or service quality, and we are really happy that you highly valued our efforts! We do appreciate your intention to come back on your next visit to Moscow. We will be very happy to welcome you back at Mercure Arbat Moscow hotel! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Bayarmaa D wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
Eventhough it is my first day spent at this hotel, i liked everything this place has to offer: great location, comfortable room, very satisfying food and all this for a reasonable price. I must add that the booking with agoda was very convenient and easy. Thank u Mercure team! U make my stay in Moscow even more pleasant :)
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 10 Feb 2022
Dear Bayarmaa! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location, your room and satisfying food. The team is equally delighted with your generous comments about our staff. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Grabowskiii wrote a review Feb 2020
Szeged, Hungary267 contributions86 helpful votes
5.0 of 5 bubbles
A great Mercure hotel in Arbat district, close to the local main street. My room was OK, the breakfast too. The fitness room is small, but clean & well equipped. The staff was very helpful & nice! 👏👍🏻
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 19 Feb 2020
Dear Valued Guest! Thank you very much for choosing our property and taking the time to share your positive feedback. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our staff and enjoyed your breakfast and room! We hope to welcome you again soon at Mercure Arbat Moscow Hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Michael U wrote a review Feb 2020
Kiryat Motzkin, Israel352 contributions126 helpful votes
5.0 of 5 bubbles
Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow.
Very pleasant service, nice room upgrade and personalized welcome card.
Will definitely try chose this one next times.
Well done 👏
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 3 Feb 2020
Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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d0r0nin wrote a review Sept 2021
1 contribution
5.0 of 5 bubbles
Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 20 Sept 2021
Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Answer from Mercure
Moscow, Russia
Dear Valued Guest! Thank you for your request! We will be happy to provide you with visa support. Please contact us directly via official hotel e-mail. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Answer from Mercure
Moscow, Russia
Dear Valued Guest! Thank you for your kind interest to Mercure Arbat Moscow hotel. We are glad to inform you that there is a pick-up service from the airport. The price is 2100 rub. For further information please contact us directly via official hotel e-mail. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Answer from Domenico Pedretti
Abbiategrasso, Italy12 contributions2 helpful votes
Near the hotel you can find tourism offices or you can ask directly to the Hotel personnel. Yes it is possible to be picked up from the hotel. Anyway I suggest you to walk from the hotel to the Red Square along Arbat. Wonderful history. Ciao Domenico
Answer from Mercure
Moscow, Russia
Dear Valued Guest! Thank you for your request. We would like to inform that according to the safety regulations luggage can be accepted only on departure day for a few hours or during guest stay at the hotel. We kindly recommend you to use storage at the train station or airport. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Answer from Mercure
Moscow, Russia
Dear Valued Guests! Thank you for contacting Mercure Arbat Moscow. There are now roll-away beds at the hotel. But we can offer you two-room suite with a sofa. Please contact us directly via official hotel e-mail and we will find the best solution for you. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Anna Akopyan wrote a tip Oct 2021
9 contributions
5.0 of 5 bubbles
"Best room is 521"
Read full review
OlegMan wrote a tip Jan 2020
Haifa8 contributions21 helpful votes
2.0 of 5 bubbles
"Double rooms are not suitable for couples with child in any manner"
Read full review
Brian C wrote a tip Jul 2019
Wodonga, Australia72 contributions61 helpful votes
5.0 of 5 bubbles
"All rooms appeared fine lift access very good."
Read full review
Indra110 wrote a tip Jun 2019
United States3,185 contributions199 helpful votes
5.0 of 5 bubbles
"Get a room, not facing the street. Can be a bit noisy at night if you leave the window open. If you leave the windows closed, no problem."
Read full review
Darwin A wrote a tip Sept 2018
Dubai, United Arab Emirates1,982 contribution51 helpful votes
5.0 of 5 bubbles
"To higher floor"
Read full review
Not the right property for you?
There are more places to choose from in the Moscow area.
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Old Arbat / Arbat / District Central (TsAO)
NUMBER OF ROOMS
109
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE ARBAT MOSCOW - Reviews, Photos

Frequently Asked Questions about Mercure Arbat Moscow
Which popular attractions are close to Mercure Arbat Moscow?
Nearby attractions include Skazka (0.1 miles), E. Vakhtangov State Academical Theatre (0.3 miles), and Old Arbat (Stary Arbat) (0.2 miles).
What are some of the property amenities at Mercure Arbat Moscow?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Arbat Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Arbat Moscow?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Mercure Arbat Moscow?
Conveniently located restaurants include KU: Ramen Izakaya Bar, Restaurant White Rabbit, and Zodiac.
Are there opportunities to exercise at Mercure Arbat Moscow?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Mercure Arbat Moscow have airport transportation?
Yes, Mercure Arbat Moscow offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Arbat Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Arbat Moscow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Arbat Moscow?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Mercure Arbat Moscow?
Many travellers enjoy visiting Red Square (1.5 miles), Cathedral Square (1.3 miles), and Kremlin Walls and Towers (0.9 miles).
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