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Mercure Arbat Moscow

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Traveller (534)
Room & Suite (319)
Dining (41)
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Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Reviews (1,664)
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824 results
Traveller rating
584
219
16
3
2
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LanguageEnglish
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584
219
16
3
2
Show reviews that mention
All reviewssmolenskaya metro stationprivilege roomred squarewhite rabbitgreat hotelblue lineexcellent locationwalking streetsouvenir shopsminute walkfree wifiperfect staywalk in showerhighly recommend this hotelstandard roomclose to the hotelcomfortable hotel
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1 - 5 of 824 reviews
Reviewed yesterday via mobile

Beautiful hotel, excellent location. Room was clean, modern and had lots of storage. The metro station is right across the street, 2 minute walk to Arbat street. Taking one star off because we asked for a room with the somewhat if a view however got...More

Thank Vera A
Reviewed 5 days ago

We really enjoyed our stay at the hotel. clean. spacious. quiet. pampering. comfortable. The privilege room really was great with the Nespresso machine and the free drinks in the mini bar. we did have 2 problems: 1. when we arrived we were given a room...More

Thank orlytModi_in
Reviewed 2 weeks ago

this time my stay had been not really good. My room was nice as Always, but there was a lot of noice coming from outside, probably because the window frame was damaged? I asked to solve the problem or to change my room, but they...More

Review collected in partnership with Accorhotels.com
Thank micheletS5242JQ
Response from Irina N, General Manager at Mercure Arbat MoscowResponded 1 week ago

Dear Michele, Thank you for choosing Mercure Arbat Moscow hotel again and for taking the time to share your comments with us. Please accept my most sincere apologies that the level of service did not meet your expectations on your previous stay with us. I...More

Reviewed 2 weeks ago

Excellent beds, quiet rooms (we had three), friendly, helpful staff. VERY satisfied. Only odd thing--but not a deal-breaker--is the windows are way above eye level. There was plenty of light but no view. We were told the building (which looks new inside and out) is...More

Thank John G
Response from Elena G, Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear John, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great experience and enjoyed our amazing location and our staff. We are...More

Reviewed 3 weeks ago

Whilst we were initially offered a dingy, small room with no windows at eye level, the concierge was lovely and helpful, and offered to swap it for one with a view - a must have on a family holiday! The room was very pleasant: nice...More

Thank Simona C
Response from Elena G, Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear Simona! Thank you for posting a positive review of your stay at Mercure Arbat Moscow. Indeed, the location of the hotel is perfect for business or leisure, with many of Moscow's must-see sights just a short walk away and an adjacent transport hub for...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$91 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Moscow
#5 Luxury Hotel in Moscow
#6 Business Hotel in Moscow
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Moscow
#5 Luxury Hotel in Moscow
#6 Business Hotel in Moscow
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (534)
Room & Suite (319)
Dining (41)
Amenities (28)
Family and Play Areas (2)
Nearby
Arbat
Crowds of tourists, both local and international take
in Old Arbat and its modern and gigantic peer – New
Arbat. One reason visitors keep coming is no doubt
Konstantin Melnikov’s famous private house, now open
to the public and worthy of a visit. After exploring
one of the oldest parts of Moscow, avoid the crowds
and turn to the side streets and boulevards where
calmness and affordable food is plentiful.
...More
Questions & Answers
Ask a question
orlytModi_in
3 April 2018|
AnswerShow all 4 answers
Response from drchambersuk | Reviewed this property |
I always get a privilege room as I am a platinum card holder with Accor Hotels. The difference is a fully stocked fridge that is free, only water, soft drinks and juice. I am not aware of a lounge for privilege rooms. This... More
2
Votes
Muhammad61
10 November 2017|
AnswerShow all 5 answers
Response from BartLRW | Reviewed this property |
Arbat street is just 1 block away
1
Vote
Google Translation
Muhammad61
10 November 2017|
AnswerShow all 6 answers
Response from Elena G | Property representative |
Dear Muhammad, good afternoon! Thank you for your question! Mercure Arbat ideally located in the historical center of Moscow at the most beautiful pedestrian street of Arbat (just 160 m. from the hotel), famous by its... More
1
Vote
Room Tips
"privilege rooms are excellent!"
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"Ask for a room with a view. They have a few."
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"Ask to have a window in double room"
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"I did ask for, and receive, a quiet room."
Read review
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