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Mercure Arbat Moscow

About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Property amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Room Service
Wheelchair access
Spa
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Public Wifi
Other Russian
NTV
RTR
Channel 1
Sauna
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Value
Safe
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
148Restaurantswithin 0.25 miles
30Attractionswithin 0.25 miles
Neighbourhood
Arbat
Crowds of tourists, both local and international take in Old Arbat and its modern and gigantic peer – New Arbat. One reason visitors keep coming is no doubt Konstantin Melnikov’s famous private house, now open to the public and worthy of a visit. After exploring one of the oldest parts of Moscow, avoid the crowds and turn to the side streets and boulevards where calmness and affordable food is plentiful.
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Reviews (1,743)
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859 results
Traveller rating
611
225
17
3
3
Traveller type
Time of year
LanguageEnglish
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611
225
17
3
3
Show reviews that mention
All reviews smolenskaya metro station privilege room red square white rabbit great hotel blue line souvenir shops excellent location walking street minute walk free wifi walk in shower nespresso machine perfect stay highly recommend this hotel standard room close to the hotel
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1 - 5 of 859 reviews
Reviewed 3 weeks ago via mobile

Loved the location, handy to the metro which is the best way to get around Moscow. Also lots of cafes, eateries and souvenir shops and convenience store in the immediate area. Old Arbat Street quite lively at night but our hotel room was quiet (not...More

Date of stay: November 2018
Thank J4268KUjennyr
Response from Elena G, Rooms Division Manager at Mercure Arbat MoscowResponded 2 weeks ago

Dear Valued Guest! Thank you for your review of Mercure Arbat Moscow hotel. We appreciate you taking the time to provide feedback from your recent stay. We are very glad that you enjoyed the hotel location and proximity to the Old Arbat. I am sorry...More

Reviewed 3 weeks ago via mobile

Been here before but with a new WiFi system the service is now POOR. I've been told "oh, we can try another room for you" but sorry - that isn't a good answer. Nobody wants to play late night room swaps - moving luggage et...More

Date of stay: November 2018
Thank wakemeformeals
Reviewed 3 weeks ago

I wanted to surprise my woman and even they did not have Concierge, I sent flowers to the hotel and they placed them in our room before our arrival. But the surprise was that they gave us a free upgrade to the Privilege room with...More

Date of stay: November 2018
Thank spanishreviewer
Response from Elena G, Rooms Division manager at Mercure Arbat MoscowResponded 3 weeks ago

Dear Valued Guest! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed your stay with us. I am thrilled to hear that the staff...More

Reviewed 5 weeks ago

Stayed as part of a trip with friends in September. Hotel is in a great location, very near tube ( attractions in themselves). Rooms are very clean, bathrooms well appointed with an outstanding shower. Drinking water replenished everyday with sufficient to fill kettle ( advised...More

Date of stay: September 2018
1  Thank Claire M
Response from Elena G, Rooms Division manager at Mercure Arbat MoscowResponded 3 weeks ago

Dear Valued Guest! Thank you for the gracious compliments of Mercure Arbat Moscow hotel. We greatly appreciate you taking the time to write such a wonderful review. We are pleased to learn that you found our staff to be welcome and that you took full...More

Reviewed 1 November 2018

We stayed here as a couple when we visited Moscow in September 2018. I contacted the hotel who was happy to help us with a letter as required to get our visa. They were easy to communicate with over email and helped us, free of...More

Date of stay: September 2018
1  Thank Leslie S
Response from Elena G, Rooms Division manager at Mercure Arbat MoscowResponded 3 weeks ago

Dear Leslie! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location and rooms. The team is equally delighted...More

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Questions & Answers
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rohitchaudhri
21 July 2018|
AnswerShow all 8 answers
Response from Elena G | Property representative |
Dear Christoph! Thank you very much for connecting Mercure Arbat Moscow. Our hotel is located within leisurely 30 minutes stroll to Red Square. We will be extremely happy to welcome you soon. Warmest regards, Elena... More
0
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orlytModi_in
3 April 2018|
AnswerShow all 4 answers
Response from drchambersuk | Reviewed this property |
I always get a privilege room as I am a platinum card holder with Accor Hotels. The difference is a fully stocked fridge that is free, only water, soft drinks and juice. I am not aware of a lounge for privilege rooms. This... More
1
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Muhammad61
10 November 2017|
AnswerShow all 5 answers
Response from BartLRW | Reviewed this property |
Arbat street is just 1 block away
1
Vote
Google Translation
Room Tips
"To higher floor"
57darwina
2 Sep 2018
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"Rooms on the south side have a street view."
Caraduras
28 Aug 2018
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"The rooms are good and spacious"
georgekM5128WI
24 Jul 2018
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"Top Floor City Views"
TVVOPINION
25 Jun 2018
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PRICE RANGE
US$69 - US$160 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscowArbat
NUMBER OF ROOMS
109
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