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Shalyapin Palace Hotel

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363 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Moscow, Russia
Reviewed 17 May 2016

I certainly recommend this hotel to all travelers since it has a wonderful location, just a short stroll to all important places. Breakfast is good, personal is friendly and helpful. We travelled with 2 children so we enjoyed its swimming pool.

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Helpful?
Thank Elena O
KirillGlobov, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Dear Elena! Thanks for your comment and recommendations! Hope to see you and your kids again!

London, United Kingdom
Reviewed 18 December 2015 via mobile

It's my first time staying at a "local" hotel in Kazan, normally chose to go with the international chain hotels. The best part of this hotel is the location! Bang in the heart of Kazan & accessible to major attraction that the city has to offer. The rooms are big & the buffet breakfast has plenty of selections too. The...

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Helpful?
Thank Jaqen
Kirill G, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Dear, Jaqen! Thanks to your reply! We are glad you liked staying in our Hotel. Thank you for your high estimations!

Moscow
Reviewed 24 November 2015

Location, location, location. You are right in the center with Shalyapin, that's defined my choice. I struggle to give it 4 star though. 3.5 would be fair. Rooms are clean, a little tiny. Breakfast was a little dissapointing - where is tatar hospitality? :) A little renovation needed. It is not shabby, no. But it's hard to call modern. Swimming...

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Helpful?
Thank Otemna_ya
Reviewed 26 October 2015 via mobile

3 days in Kazan Arrived by the night train from Moscow, brand new coaches, perfectly on time and nice service Arrival in the hotel, things start badly with strange discussion about early checkin (1h30 min...)fee --- which finally amount to 362 rubles!!! Really no need for a fight... Then swimming pool is closed during two days ... Obviously because of...

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Helpful?
Thank MartVauj
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Hello! Thank you for a detailed feedback. We are sorry for a inconvenience you experienced during your stay. All your comments are passed to the hotel's management. Unfortunatelly the swiiming pool was closed due technical reasons during your stay. Its opened at the moment. We would love to change you negative experience and invite you to stay at our hotel...

Moscow, Russia
Reviewed 21 October 2015 via mobile

Room: 3+/5. Standard is quite big. Comfortable bed, too small TV - 26" and pity no safe. Breakfast: 3/5. I would call it: Back to USSR. Big choice but dishes from 20 years old style. Not tasty at all. Pros: coffee machine and window view to Bauman street and Shalyapin's monument. Location: 5/5. The best possible location. Dozens of good...

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Helpful?
1Thank Alexander S
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Dear Alexander! Thank you for a feedback. All you recommendations are noticed and actions will be taken. We are sorry you had negative experience and will do our best to change your mind. We would be happy to see you again among our guests.

London, United Kingdom
Reviewed 14 October 2015 via mobile

When I arrived my heart sank, the interior is very old fashioned, the front desk staff however were friendly and did their best despite my lack of Russian. The room was huge and nice and the bed was comfortable. Breakfast wasn't great but apart from that, it was perfectly fine, not amazing but all good.

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Helpful?
Thank Joeavison
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Dear guest! Thank you for your feedback. We are glad you enjoyed your stay in general. Your comments help us to improve our service. Would be great to see you again among our guests.

Los Angeles, California
Reviewed 19 September 2015

Just stayed in this hotel for 9 days. Perfect location, easy walk to many historical attractions, shopping areas. Nice breakfast buffet, wifi in the room, good speed and connection, 24 hours service bar. Needs some renovation. Would recommend to stay.

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Helpful?
Thank Alisa F
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Dear Alisa! Thank you for positive feedback. We are glad you enjoyed your stay. We will be happy to see you again among our guests. Kind regards, Service quality Manager Tatiana Semina

Moscow, Russia
Reviewed 15 September 2015

The room was good, but internet was not free. The breakfasts are expensive for this city, but not very tasty. The pillows and duvet were syntetic. It was very disappointing. The curtans were very slim and we asked about additional curtain against sun in the morning. The stuff are very helpful.

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Helpful?
Thank e_maksimenkova
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Hello! We would like to thank you for your feedback. All your recommendations are passed to General Manager and actions will be taken. We would like to apologize for inconvinience. We guarantee your next stay will be more comfortable. Hope to see you among our guest again. Kind regards, Service quality manager Tatiana Semina

Reviewed 7 September 2015

Spacious rooms. Good restaurant. a gym and a spa area. a bit noisy in the morning if the window into the yard. the location is excellent - you are in the heart of the year and at the beginning of the pedestrian street

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Helpful?
Thank Derizemlya
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Hello! Thank you for positive feedback. We are glad you enjoyed your stay in our hotel. Hope to see you again among our guests.

Moscow, Russia
Reviewed 27 May 2015

Perfect location, doesn't matter if you use a car or public transport. Free parking available. Wifi in the room, good connection and speed. Nice swimming pool. Nothing special to say about their service. Property well kept, but some renovation needed. I would recommend this hotel.

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Helpful?
1Thank Symbol123
Tatiana S, Менеджер по обслуживанию клиентов at Shalyapin Palace Hotel, responded to this review

Hello. We would like to thank you for your feedback. We are glad you enjoyed your stay. Hope to see you again among our guests.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
"Shalyapin Palace Hotel" in Kazan is a restored architectural monument from the last century filled with all the mystery and grandeur of times past and embodying the greatest hospitality and comfort demanded by even the most exacting visitor. This hotel offers 123 comfortable classical-style rooms which still embrace modern materials and the national décor. In such a quiet and intimate environment it is possible to work productively using wi-fi or to carry out business negotiations in our perfectly equipped conference halls or in the hotel Business Center. Our guests may also regain their energy and improve their moods in our Fitness Center taking advantage of our free pool, sauna and exercise room. After a long day sit back and enjoy refined dishes in our restaurant "Capella" or savour a cup of tea or coffee at our "Piano" bar. ... more   less 

Additional Information about Shalyapin Palace Hotel

Address: Universitetskaya St., 7, Kazan 420111, Russia
Region: Russia > Volga District > Republic of Tatarstan > Kazan
Price Range: £55 - £543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shalyapin Palace Hotel 4*
Number of rooms: 123
Reservation Options:
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Also Known As:
Shalyapin Palace Hotel Kazan
Hotel Style:
#5 Romantic Hotel in Kazan
#8 Family Hotel in Kazan
#9 Luxury Hotel in Kazan
#10 Business Hotel in Kazan
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Questions & Answers

Here's what travellers have asked, with answers from Shalyapin Palace Hotel staff and other travellers.
3 questions
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Questions? Get answers from Shalyapin Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is necessary to ask guit room for good sleeping.”
 of 5 bubbles e_maksimenkova, 15 Sep 2015 | Read review
“Get a room away from the street - less noise and lights from big screans...”
 of 5 bubbles skripec, 30 Nov 2013 | Read review
“Ask for a 5th floor room on the west wing -- great view.”
  • Facade and Neighboring Church
 of 5 bubbles VirtuallyAnywhere, 5 Oct 2012 | Read review
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