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Madinah Movenpick Hotel

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Madinah Movenpick Hotel
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413 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Riyadh, Saudi Arabia
1 review
Reviewed 5 days ago NEW

Rooms and stay not value for money. Rooms are old and doesn't feel like 5 star. Washrooms doesn't have complete accessories. Not recommended if you are used to stay in luxurious and comfortable hotels.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank mohamedaamerz
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback. We extend our apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments and remedial action has been taken to avoid further reoccurrence. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively... More 

Dhahran, Saudi Arabia
1 review
Reviewed 5 days ago NEW

Very nice location, room service is extremely slow, beds are nice and clean but not the carpet, shower glass door does not close well. the bathtub is unsafely high and dangerously elevated from the bathroom floor.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank alhayes2016
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for your feedback. We apologize for the inconvenience you faced with room service. We shared your comments with the concerned departments to take a remedial action to avoid further reoccurrence in the future. Your suggestions has been noted well. We look forward to welcome you back in the near future. Best regards, More 

Riyadh, Saudi Arabia
1 review
Reviewed 1 week ago

Not at a Movenpick's Hotel Standard. shower all rusted. no cold water even opening the cold side of the tap. look a bit old as have to nenew many thing specially in shower. Parking responsible must be more careful when calling some one and informing that your car is not well parked. he must be sure of the car owner.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank abdoolnizamb
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for your feedback. We apologize for the inconvenience you faced during your recent stay with us. Your comments were noted and shared with the concerned to ensure that it will not be repeated in the future. Looking forward to welcome you back in your next visit. Best regards, More 

Travellers are raving about these Medina hotels

Riyadh, Saudi Arabia
1 review
Reviewed 1 week ago

Restaurants not operating; sleepy staff. I have never had a worse beefsteak in my life. Given the location I had expected some creature comforts but was sorely disappointed. I would not recommend this hotel to anyone.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank 481tahirk
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for sharing your review. I was very concerned to read your experience did not live up to your expectations. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments and remedial action has been taken to avoid further re-occurrence. We look forward to welcome you back... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

The WiFi was very slow and although I complained to the front office a few times, the did not do anything to sort the problem out. The room is nice. Location is good near the haram. Breakfast is very good.

Helpful?
Thank HughAdvisor
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I apologize for the inconvenience due to slow WiFi during your stay which was not bring to our notice from Front Office. We took your issue seriously and ensure to avoid similar situation in the future. Appreciate your nice comments on our location and breakfast. We look forward to see... More 

Jeddah, Saudi Arabia
1 review
Reviewed 1 week ago

Stay at movenpick will perfect to my family but need more improvement in internet connection and check in staff But in my opioion I will back again in next future Because perfect location to al harm and one bad person not engough to review all the lication

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank ehabm393
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us and also grateful for sharing your feedback. I realize there were few areas where we have to keenly look into as per your suggestion. Though, I do not have words to redeem ourselves; but I can assure you that we take your feedback with utmost seriousness and the positive perspective... More 

Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

have enjoyed during my visit to the hotel, appearance and arrangement services and hotel's proximity to the Holy Mosque and the ease of travel to and from campus Also, the meeting rooms are very relevant and appropriate space.

Helpful?
Thank Feras B
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, It brings us great joy to learn that you had a delightful stay with us and your compliments for our hotel is greatly appreciated. We look forward to welcoming you back at our hotel Yours sincerely, More 

Sydney, Australia
1 review
Reviewed 2 weeks ago

Horrible hotel staff, room conditionare seems like I am staying in single star hotel. Bathroom was smelly and all drain were blocked and the best part is that no one attend any of my complains. I highly recommend to every one that do not stay there so may be movenpick management change hotel management and staff for the sake of... More 

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank Junaid A
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you for sharing with us your feedback. It upsets me to know that we were not able to meet your expectations, and for that I sincerely apologize. Your comments are very important to us. They will only help us improve and make sure similar situations are prevented from happening... More 

Riyadh, Saudi Arabia
1 review
Reviewed 2 weeks ago

unsatisfied not recommended. I have called twice the room service to clean my room but no body cam to do. Wifi was not provided. I stayed there for two nights no body came to clean my room even I asked twice. Interior of the room was badly used or in poor condition. I asked for wheel chair for my kid... More 

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
Thank 248faisalc
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for sharing your review. I was very concerned to read your experience did not live up to your expectations. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments and remedial action has been taken to avoid further re-occurrence. We look forward to welcome you back... More 

Riyadh, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Not worth the money...virtually no customer service as they never cleaned our room as we stayed for 2 nights. No one took our call for complaints. Parking was not available so ended up parking on the street.

Review collected in partnership with Mövenpick Hotels & Resorts

Helpful?
1 Thank 879rashida
Khader D, General Manager at Madinah Movenpick Hotel, responded to this review

Dear Guest, Thank you for providing us with your valuable feedback expressing issues related to housekeeping. Please accept our apologies for the lack of care shown by the concerned staff and not meeting your expectations. Your observations have been addressed with the concerned departments and remedial action has been taken to avoid further reoccurrence. Guest satisfaction is our prime responsibility... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holy City. Situated right next to Al Rowdha Al Sharifa, the Madinah Mövenpick Hotel has the largest, best equipped conference hall in the city, and is the ideal venue for meetings, banquets and private functions. ... more   less 

Additional Information about Madinah Movenpick Hotel

Address: P.O. Box 1582 | Al Madinah Al Munawarah, Medina, Saudi Arabia
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: £74 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Madinah Movenpick Hotel 5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Madinah Movenpick Hotel Al Madinah/Medina
Hotel Style:
#9 Best Value Hotel in Medina
#12 Luxury Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Madinah Movenpick Hotel staff and other travellers.
4 questions
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Questions? Get answers from Madinah Movenpick Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can ask a room with Masjid view. I forgot which way but certainly beautiful.”
 of 5 bubbles MrsMida, 21 Oct 2016 | Read review
“Higher floors are better.”
 of 5 bubbles arunaknight2010, 12 Jul 2016 | Read review
“request high floor and make bookings with breakfast included”
 of 5 bubbles khaleda582, 29 May 2016 | Read review
“bring your own bathroom shoes, because hotel does not provide”
 of 5 bubbles mzubairh, 27 May 2016 | Read review
“good room higher floors n excellent view.”
 of 5 bubbles 665saadk, 20 Apr 2016 | Read review
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