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Grand Hyatt Guangzhou

No.12 Zhujiang West Road, Pearl River New City, Tianhe District Step away to K11, Opera House, Guangdong New Museum and Flower City Plaza,, Guangzhou 510623 China
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Room & Suite (239)
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About

#29 of 1,894 hotels in Guangzhou
Location
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Service
Value
Located in the new central axis of Guangzhou — the central business district of Zhujing New Town, Grand Hyatt Guangzhou has a prime location close to the famous shopping malls and sights. The hotel has 368 contemporary and elegant guestrooms. Located on Level 18 - 21, the upper floors of Grand Hyatt Guangzhou, Grand Club Rooms give guests a private space to embrace the stunning views of Zhujiang New Town. Undoubtedly, a wide range of facilities and amenities are prepared in rooms to meet different needs. If guests are seeking for a place to enjoy the spectacular views of the city or a tranquil escape, the new Grand Club Lounge that situated on Level 20 is a must-visit venue. The hotel features five food and beverage outlets, including The Penthouse, G Restaurant, The Market Café, Guanxi Lounge and G Bar. Whether guest is an exercise enthusiast or a relaxation addict, the spa and fitness center on the highest level of the hotel will be a perfect choice for their comfortable and relaxation. (RENOVATION IN 2021)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Modern
Languages Spoken
English, Chinese

Location

No.12 Zhujiang West Road, Pearl River New City, Tianhe District Step away to K11, Opera House, Guangdong New Museum and Flower City Plaza,, Guangzhou 510623 China
Name/address in local language
Grand Hyatt Guangzhou
1,186Review9Q+A90Room tips

Reviews
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Rui L wrote a review Yesterday
1 contribution
I chose this hotel over the other ones in the center of Guangzhou initially because of its location and confidence in the quality service of Hyatt from my previous experiences in U.S. and other countries. After I stayed for 11 days, I am really happy about my choice. Their location is perfect with city garden, city view, dining and shopping. Cannot be better. Yes, like the other international travelers mentioned, the inside condition is kind of so-so even dated considering its 5 stars. But the service here is exceptionally good. All the young staff are very polite and friendly. They are young and some of them are still in training. But they are all willing to help which makes this hotel very welcoming. Because I traveled with my elder parents, we encountered some minor difficulties here and there. Luckily the staff are all willing to offer assistance promptly like first Aid, food heating service. Housekeeping staff is also very aware of the elderly guests and offered as much privacy and convenience as possible. We are greatly appreciate their quality service. This stay is really beyond my expectation. Hope they will keep up with the good work and some inside condition updates. I will choose to stay here again next time.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SPGPlatinChina wrote a review Jul 2022
Shanghai, China55 contributions26 helpful votes
Hotel's Favourite
This hotel is a solid choice if you need to be in Guangzhou and want to stay at a Hyatt out of loyalty at a good price. Rooms: things are starting to get a little outdated here. Not enough plugs for phones. There was a place to charge an ipod sticking out of the wall. That fact dates the property...Great shower area. Large I was kindly upgraded to a suite but it seems cramped and small. The living area is not nice enough to spend time in it. I would not recommend paying for a suite. Food: breakfast was really good. I was happy Service: solid. Though check in was a zoo and I had to cut the line to ask where Globalist check in was. In the Club Lounge but someone had to take me to elevators Overall, this is a solid property. I would stay here again if I am trying to get enough nights to requalify for Globalist and wanted a good price. I would not stay here with family on vacation as the suites are not nice enough. I consider this a 4 star property. I have stayed here many times over the last decade and dined here/ meetings here at least 30 times. It's time for a renovation.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 18 Jul 2022
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. Firstly, it's so glad to learn that you were satisfied with our breakfast, unfortunately, it seems like our Suite Room Type had failed to meet your expectation during your stay. Much appreciated for your constructive suggestions which make us realize our shortfalls and please rest assured that we will take it as a direction for improvement in the future. Upholding our commitment to provide a memorable experience with exceptional service, We hope that next time will provide you with a better experience. Thank you again for your time and we look forward to your return visit in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yinglu2024 wrote a review Feb 2024
Shanghai, China1 contribution
nice experience, and good impression from my side . location very convenience , window view on 20 floor is very beautiful , kinds of food and drink . anyway so much enjoy this experience stay this hotel .
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 4 weeks ago
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CleCle wrote a review Jan 2024
2 contributions1 helpful vote
The service was really off, staffs at the front desk were kinda rude and unprofessional. The check in process was terrible, leaving me a wrong room number. There was no kindness and warmth at all. In terms of the room maintenance, the bathroom door handle of my room was broken, the shower room door would not close. The food quality was okay, but the in room dining experience was not going well, simply because there was no information about how to get the tray collected after meal.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 31 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are deeply sorry to hear about the unsatisfactory experience you had at our hotel. Your comments regarding the service and room maintenance have been noted and are of utmost concern to us. We apologize for the rudeness displayed by our staff during your check-in process, please accept our sincerest apologies. Providing a professional and courteous service is a core value for us, please rest assured that the re-training will be carried out to avoid similar situations in the future. We appreciate your feedback on the food quality. For the tray collection information after meals, we will share the comment with relevant department to see how it can be improved in the future. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We would like the opportunity to make things right and hope you will consider giving us another chance to provide you with a better experience. Once again, we apologize for any inconvenience and disappointment caused during your stay. We look forward to the opportunity to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kanashii66 wrote a review Jan 2024
Shenzhen, China2 contributions
The hotel is a nice hotel. Staff and environment was nice. The location is convenient and right next to the park. While the room is nice, you can see the years and the wear and tear on it. The layout of the room is different, but it works. Placing the rolling curtain to the shower outside the glass (can just lift it on the room side) and also putting the controls outside the bathroom is a questionable choice.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 22 Jan 2024
Dear valued guest, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you were satisfied with our staff and environment, as well as the convenient location. We appreciate your feedback regarding the room condition and layout. We strive to provide comfortable and clean accommodations for all of our guests, and we will take your comments into consideration as we continue to improve our facilities. And for the placement of the rolling curtain and controls outside the bathroom, we understand that this may not the most ideal setup for every guest. We apologize if it caused any inconvenience during your stay and thank you for bringing it to our attention. We hope that you had an overall pleasant stay at our hotel and that you will consider staying with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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fayning2024 wrote a review Jan 2024
1 contribution
It’s worth the money , but I think they can do better on the restaurant waiter , overall I’m happy with them especially the front desk and the bell boy service, very polite and helpful, they were on time to come to my room and help me with the luggage patiently
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 14 Jan 2024
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CalistaH24 wrote a review Jan 2024
1 contribution
Location of hotel is excellent. Room is never ready to stay even by 3 pm especially when you booked more than 1 room and would want your family to check in at 3 pm. Room design is extremely non user friendly.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 3 Jan 2024
Dear valued guest, Thank you for choosing to stay at Grand Hyatt Guangzhou and taking the time to share your feedback with us. We are delighted to hear that you were satisfied with our hotel location. For the check-in process, we apologize for any inconvenience caused. Your feedback is important to us, and we will definitely take it into consideration as we continuously strive to improve our services. We would like to assure you that we are committed to providing a memorable and enjoyable experience for all our guests. Should you have any further suggestions or concerns, please do not hesitate to reach out to our guest services team. We hope to have the opportunity to welcome you back to Grand Hyatt Guangzhou in the future, and provide you with an enhanced experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ph Neutral wrote a review Nov 2023
5 contributions5 helpful votes
Lovely room, great breakfast, convenient location & professional staff. Unlike some other Grand Hyatt Hotels I stayed at, the floors are below the lobby. I stayed at the 4th floor which was a bit of a disappointment as I am used to great views in Grand Hyatt hotels.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 22 Nov 2023
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. It's so regretful to learn that you didn't have a great view room during your stay. We hope that each guest can have an excellent experience when they stay with us. Here would kindly suggest that if you have any preference for the room type/view, please inform our staff accordingly, we'll try our best to arrange a proper room to meet your needs based on your booking and our rooms availability.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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goodmankl wrote a review Nov 2023
london22 contributions17 helpful votes
The room - much below par compared to many others' Grand Hyatt. The bathroom molded, the bath stained. Far below expectation, I didn't feel that I was staying in a Grand Hyatt Hotel, and didn't feel my World Of Hyatt membership. No one care disciplinary issues - Many local Chinese people jumped into the queue while check-in/check-out, no one stopped them. Even I saw a local smoking electric cigarette while he's waiting for check-in.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 22 Nov 2023
Dear valued guest, Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou. First of all, please accept our sincerest apology for the Issues which you encountered during your stay. Please rest assured that your comments have been shared with the team in an effort to improve respective areas. Our related department will also do a further investigation accordingly and pay highly attention to the issues you mentioned above to avoid the same situation in the future. We're so regretful for your unpleasant experience, hopefully it will not deter you from choosing Grand Hyatt Guangzhou as your accommodation in the future. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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billchan2023 wrote a review Nov 2023
1 contribution
No discount on food purchase thus did not eat in the hotel. Otherwise, I would enjoy breakfast, dinner and after work drinks in this hotel. The requirement for 200 characters in this section is ridiculous. I added the last sentence just to satisfy this stupid requirement.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GRAND HYATT GUANGZHOU, Marketing at Grand Hyatt Guangzhou
Responded 7 Jan 2024
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. Please rest assured that the suggestion related to the food discount will be delivered to our hotel management team and relevant department to see if any opportunity to improve accordingly in the future. Much appreciated for your feedback which can let us see our shortfalls and to have an improvement. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience whenever your travels bring you back to Grand Hyatt Guangzhou.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£112 - £155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
广州富力君悦酒店, 广州富力君悦大酒店, 广州富力君悦, grand hyatt guangzhou hotel guangzhou, guangzhou grand hyatt, guangzhou hyatt
LOCATION
ChinaGuangdongGuangzhouZhujiang Xincheng / East Railway Station / Tianhe District
NUMBER OF ROOMS
368
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HYATT GUANGZHOU - Updated 2024 Reviews (China)

Frequently Asked Questions about Grand Hyatt Guangzhou
Which popular attractions are close to Grand Hyatt Guangzhou?
Nearby attractions include Zhujiang New Town (0.4 miles), Guangzhou Opera House (0.5 miles), and Guangdong Museum (0.6 miles).
What are some of the property amenities at Grand Hyatt Guangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Guangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Guangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hyatt Guangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Guangzhou?
Conveniently located restaurants include The Kitchen Table (Guangzhou W Hotel), GANEA kitchen fairy tales, and FOODS restaurant (The Ritz-Carlton Guangzhou).
Are there opportunities to exercise at Grand Hyatt Guangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Guangzhou have airport transportation?
Yes, Grand Hyatt Guangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Guangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Guangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Guangzhou?
The staff speaks multiple languages, including English and Chinese.