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The Westin Guangzhou

Booking.comUS$118*
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#15 of 3,396 Hotels in Guangzhou
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Westin Guangzhou
The Westin Guangzhou
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1,246 Reviews from our TripAdvisor Community

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Showing 510: English reviews
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Marietta, Georgia
Reviewed yesterday NEWvia mobile

I was going to give this a 4 rating only due to the fact that food and beverage prices here are insane. Welcome to $30 burger and $20 draft beer at the bar, in China. I mean, even Manhattan ritziest hotels like St Regis don't dare charge $20 for a beer. Aside from that, everything else about this hotel is...

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Helpful?
Thank Mehran-Mikail
Management response:

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and high quality of food as well as our professional service delivered by our colleagues. As you mentioned about the high prices of food and...

Hong Kong, China
Reviewed 2 days ago NEWvia mobile

It is first time for me to arrive this hotel. Huge and easy to find. Packing us no problem. A lot of varity for choice. Food taste is good. The service is excellent. Ray is handsome and hekp me a lot to install this apps. Jessie is also good to help. I personally apprecuated their service. I like the desset,...

Review collected in partnership with 单个酒店
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Helpful?
Thank oliviabluestar
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as...

Chelmsford, United Kingdom
Reviewed 2 days ago NEW

Comfortable, clean, rooms big enough for a party, fantastic views and best of all in this part of China, English spoken by most of the staff. Wi-if can be patchy but I'm finding this will apply to any hotel in the locality (and I've tried 3). It's expensive, particularly at Canton Fair time, but worth it in comparison. Prago is...

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Helpful?
Thank Julia K
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and high quality of food as well as our professional service delivered by our colleagues. Your encouraging words of praise has been conveyed to the...

Shanghai, Shanghai, China
Reviewed 3 days ago NEW

Its location is close to the train station, probably 20mins walk, which made our trip next day very convenient. The lobby is somehow a bit dark, the room is not very spacious. It was alright for a night stay. The breakfast is very SPG standard, offers almost everything.

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Helpful?
Thank ZhiyiQ
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. We are delighted to know that you are satisfied with our location and breakfast. Your comments are well received and we have shared your feedback with our F&B service and...

Guangzhou, China
Reviewed 5 days ago NEWvia mobile

Fantastic buffet with family. Environment and food are good. Reasonable price during promotion period. Service is good, especially Ms. Faye, the waitress. Will come back again for enjoying food and service.

Review collected in partnership with 单个酒店
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Helpful?
Thank joeyli1999
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. I am delighted to know that you had a wonderful stay with us and enjoyed our hotel’s facilities and high quality of food as well as our professional service delivered by our colleagues. We look forward to the pleasure of welcoming you back...

Reviewed 1 week ago

I hosted a party in the bar a few days ago. Some of the people complained about the lack of drinks being served (we had asked for both white and red wine, for the first hour they did not serve the white), when I went to complain to the manager, Elvis he rudely told me to solve it with my...

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Helpful?
Thank Ari B
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Ari, Thank you so much for taking your time to post such a detailed review and sharing your experience with us. I am very sorry to know that you experienced an unpleasant event in the bar which did not match your expectations. Please do accept my sincere apologies for any inconvenience caused. Your comments are well received and we...

Malaysia
Reviewed 2 weeks ago via mobile

Fantastic hotel with nearby location with muslim restaurant... The staff are friendly and very helpful. The room is spacious and clean. My room was locked however the manager gave me another room. They fixed the lock issue very fast.

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Helpful?
Thank anasilk
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing your stay experience with us. We are very happy to hear that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to our team respectively, who take this as an inspiration to improve. We would be delighted to welcome you back...

Malaysia
Reviewed 2 weeks ago

I was in Westin last month. Room, service and breakfast were excellent. However, Internet was pretty bad. When contacted, the service express said its because international sites are moderated in China. However, I know of other 5 star hotels that offer fantastic internet and are in the same category as that of Westin. I couldn't even make whatsapp calls and...

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Helpful?
Thank ashwinc2003
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for your comments and for taking the time to share your experiences during your recent stay with us. Please accept our apologies for the poor Internet and any inconvenience caused. We certainly valued your feedback and suggestions which will help us make further improvement. In terms of refreshment, we are working on plans to uplift our...

Guangzhou, China
Reviewed 2 weeks ago via mobile

Very conveniently located close to the metro and railway station. I usually stay at Shangrila when I'm I'm gz so was positively surprised. I got lucky to be upgraded to a suite and although I didn't spend much time in the room I had a great time staying at the hotel. The room was spacious and clean with nice view...

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Helpful?
Thank Jonny L
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and room. Your encouraging words of praise has been conveyed to the team respectively, who take this as...

Detroit, Michigan
Reviewed 2 weeks ago

lobby was small, prego the Italian restaurant was great, the check in takes too long, the service was good the room is very nice the staff was nice didn't speak much English there is a McDonald's across the street I ate alot of breakfast at

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Helpful?
Thank SeanTravelz
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our F&B service and Frontdesk team respectively. Please be assured that we will continue to improve our daily...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Guangzhou staff and other travellers.
10 questions
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Questions? Get answers from The Westin Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find your own internet options”
ashwinc2003, 13 Apr 2017 | Read review
“Get a floor further up. I was only on the 9th, but still a good view from there.”
  • sitting area and a worn out massage chair
  • Do the tower, not worth the 380cny, but you can do the 79cny tour.
  • View from the door
  • Daytime view.
358GMan, 2 Dec 2016 | Read review
“Ask for a club room upgrade to get a better room and access to the club lounge on the top floor.”
BruceM248, 1 Nov 2016 | Read review
“corner room with nice view.”
WenchiWang, 30 Oct 2016 | Read review
“Grand City View, Near MTR and Train Station”
Fredericuz_WC, 7 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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