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InterContinental Guangzhou Exhibition Center

No.828 Yuejiang Middle Road, Haizhu District, Guangzhou 510308 China
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Traveller (2083)
Room & Suite (82)
Dining (53)

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About

#2 of 1,891 hotels in Guangzhou
Location
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InterContinental Guangzhou Exhibition Center is located in Pazhou's Poly Skyline Plaza. The hotel is adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. We are approximately 45 minutes' drive from Guangzhou Baiyun International Airport and within easy access to Metro Line 4 and Line 8 offering a speedy trip to city center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Parking
Wifi
Hot bath
Indoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Chinese
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Mohamed.Za wrote a review Oct 2023
Sahl Hasheesh, Egypt1 contribution1 helpful vote
I enjoyed the stay. It was nice and the staff are very friendly and helpful. The suite has everything and the food is great. Also the Char restaurant was excellent. If you’re going to the canton fair, It’s the best option to stay on town. Thank you Jackson for shipping my Airpods back to me.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from young chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 24 Oct 2023
Dear mohmmedza, Thank you for sharing the experience of your recent stay with us. We are glad to know that you were well taken care of and we do appreciate your generous compliments on our services, breakfast qualities and so forth. We look forward to welcoming you back again soon. Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MSManc wrote a review Apr 2023
Manchester, United Kingdom141 contributions158 helpful votes
Hotel's Favourite
This a beautiful hotel as you would expect of a new Intercontinental. 10 out of 10 for my room on the 35th floor. I had lounge access on the 39th floor which has fantastic views and is a lovely room to chill out in after a long working day. Hotel is very convenient for the Canton Fair. Staff are very nice and I must single out the lovely Martha the Assistant Front desk manager who made good a small complaint I had to make . She even went to the trouble of greeting my colleague and me the lounge. I hope she is appreciated for her great public relations by her bosses . I hope to stay here again for the next Canton Fair .
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cloris Chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 15 Apr 2023
Dear MSManc, We are excited to welcome back so many international guests for the Canton Fair and we are thrilled to know that you enjoyed your stay with us. Indeed, Martha is one of our star and have received a lot of compliments from our guests. Guests are impressed by her attention to details, her natural and excellent communication skills. We do appreciate our great staff like Martha as they are all great asset of the hotel. We look forward to your next visit in town and hope you enjoy Canton Fair as well. Yours sincerely, Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stanley Leung wrote a review Sept 2023
San Francisco, California274 contributions90 helpful votes
+1
Guangzhou, Guangdong Province. A city that tells you stories just by looking at the small details, in which such evolving stories drive you to be inspired by what you see, hear, smell, and taste. It is the cultural capital of Southern China. The city showcases its unique culinary culture, beautiful landscapes of the Baiyun Mountains and Pearl River, and the growing urbanized modern economy. Pazhou is the eastern island district of Guangzhou full of cooperation headquarters, exhibition halls, and the Huangpu Ancient Port. Nestled on the side of the island overlooking the Guangzhou Tower is the InterContinental Guangzhou Exhibition Center Hotel. The 40-leveled building shares the Poly Development Company’s Headquarter Complex, and caters to business travelers primarily but also leisure travelers as well. What was a hotel that was disastrously run by poor management, the hotel towards the end of the Zero-COVID policy enlisted New Zealand National & IHG Veteran Adam Haywood to take over the once vacant position a month after I first visited. Tracking the reviews on TripAdvisor and several other travel websites throughout the later months, I decided that I wanted to visit the hotel again on my next trip to Guangzhou, therefore giving the hotel another chance after witnessing many disappointments that occurred on the first stay. I booked my stay from August 29th to the 30th, which was on short notice and without notification to the managers I met at the hotel. I booked the 1 King Premium River View Room for around 1,300 RMB (USD 205). I wanted to surprise the management with my sudden presence to get an accurate reading of the hotel. Unbeknownst to me, however, the Front Office Manager Catty Chen took notice of my reservation and upgraded me to the 1 King Junior Suite River View. Upon my arrival and driving up the elegant front curb with the massive InterContinental sign, I walked in and was checked in by Abel. He kindly detailed my arrival, surprising me with the announcement that I was upgraded to the suite. The check-in was conducted quickly within 3 minutes and 41. I was then escorted by the Concierge Supervisor to Suite 2603. The 1 King Junior Suite with the River View is a 100 SQM/1050 SQFT space with a living room, bedroom, bathroom, closet, and powder room. This suite category is located at every corner space of the building, giving you a 270-degree view of the space. The interior design resembles the atmosphere of being in a calm environment next to the Pearl River, with wooden floors, abstract carpets, minimalistic walls, and floor-to-ceiling windows. In the living room are the luxurious fabric couches with a leather tea table, a marble tea set, and abstract artwork that reflects the natural environment. Accompanying the living is a flat-screen TV and a desk area. The walk-in closet space holds a place to store luggage, clothes, and valuables. The bedroom holds a comfortable king-sized bed, a sitting space, bedside tables with practical lights, and another flatscreen TV. The marble-walled bathroom holds a large round bathtub, double vanity sink, a toilet room, and a shower area armed with Calmac soap amenities - a unique shift from the standard use of InterContinental’s Partnered Byredo Brand. The only issues that I found in the suite were a hair strand in a hand towel and traces of tape in the shower area. All of which were promptly fixed by the Director of Housekeeping and Catty. Catty additionally sent the engineering department to fix the glass toilet door after supposedly the housekeeper noticed the loose hinges that made it insecure. If you’re an Executive Room Guest or have an IHG Club Lounge Membership, the Club InterContinental Lounge is a space on the 39th floor for guests to be in for small meetings, relaxations, and of course Breakfast, Afternoon Tea, Snacks, and Happy Hour. It is there for whatever is needed for the Club Guest. It is an elegant space filled with modern, exclusive features that every Club InterContinental should have from the furniture to the mini buffet counter. The top-floor view of the Canton Tower is always the showstopper of the lounge. The meeting room is a great place to have an executive gathering or a private evening scenic photography session. The lounge seating area supervised by staff always brings you a unique dimension of great service, unlike any other club lounge. Managing the Club Lounge is Claire He who I previously met back in 2022. She and Martha Roberts continue to hold the fort down and ensure club service remains as smooth as possible. There also are memorable staff members at the lounge including new team members like Bella and Layla. Afternoon Tea in the Club Lounge consisted of savory items like sandwiches and wraps. Whilst the sweet items consisted of gourmet crafted cakes, mouses, and scones. Fruits and snacks that were made available all day were also available. Something that I felt was missing that could use an upgrade is the tea selections, as I have seen loose tea leaves that brought afternoon tea to the next level at other Club InterContinentals. I think too many luxury hotels in China use tea bags which isn’t the most professional option. Happy Hour was noticeably better than other Happy Hours I had lately. There was a wide range of charcuterie, canapés, salads, and other delicious items. I gave Claire the “Zurita Tonic” challenge where I get bartenders at Club Lounges to make an 8oz mocktail that balances sour and sweet consisting of 25ml of Lemon Juice, 75ml of Apple Juice, 2 grams of White Sugar, and Ginger Ale. This was perfected. The hotel is home to 3 restaurants and a lobby lounge, they are as follows: 1. CHAR Restaurant: The hotel’s Michelin-guided steakhouse. It is an open-kitchen restaurant concept serving gourmet dishes such as the USDA Prime Ribeye Steak I had a year ago. This modern space examines intimate minimalistic interior decorations that make the signature dishes the highlights, such as the emphasis on red hue lighting in all areas except for the table where the food stands for itself. CHAR is also found in IHG’s Shanghai Indigo Hotel along the Huangpu River, where the renowned YouTuber “Max the Meat Guy” discovered his ambitions of cooking which led to his fame. 2. Canal Luna: The hotel’s Cantonese restaurant is prized for its feature of a locally acclaimed head chef mastering Traditional Cantonese cooking techniques. It is the ultimate Cantonese culinary experience destination for those visiting the hotel wanting the local experience. 3. Cafe Aqua: The Hotel’s All-Day Dining Restaurant is designed to satisfy the tastebuds of every guest that dines in their 7 days a-week Buffet Breakfast, Lunch, or Dinner. It is a communal dining space that fits everyone from guests living in the hotel to diners from the Guangzhou area. Some of the facility highlights include multiple sections of fresh or live seafood, a grill, a featured country-specific cuisine, and of course Cantonese dishes as well. 4. Lobby Lounge: The hotel’s high-ceiling lounge for guests to enjoy drinks with multiple seatings overlooking the lobby area. It is a fine place to relax whilst waiting for check-in, a conversation with a friend, or a place to get some work done whilst having a drink. On the food & beverage front of the hotel, I got to meet several people who currently run the food & beverage operations. Making sure the 3 signature restaurants and lobby lounge are operated to usual standards is Director of Food & Beverage Department Sobriya Liang. Catty invited me to try out Cafe Aqua’s Indian-themed dinner Buffet to make up for the minor issues seen on the housekeeping front. By the time this review is published, this seasonal buffet will have ended by now. The hotel invited a professional Indian chef for 2 weeks to showcase his Indian cooking skills in buffet form. At the time I visited, it was the chef’s second last day cooking at the Cafe Aqua. Running the cuisine operations at the Cafe Aqua is Head Chef Wang - a chef who previously worked at the prestigious Ritz Carlton. Chef Wang oversaw much of my culinary journey in the Cafe Aqua. Wang, Liang, and the managers on duty walked me through the buffet and introduced me to the range of dishes made available. Something special that I have seen in the newer InterContinentals like this one is a beer distillery drafting house-made beers. I got to nibble a few samples introduced by Chef Wang. The first round was a salad course. The buffet unlike other restaurants offers their salads in an open refrigerator. I had two special lettuces with Japanese sesame sauce and a cold shrimp asparagus salad. This was followed by Chef Wang introducing me to my first-ever tasting of a raw local oyster served with a vinaigrette sauce. I didn’t particularly like my first ever raw oyster, but I think that’s something my tastebuds would develop soon to adapt to. I was then served chilled shrimp, abalone, giant clams, and conch with ginger chili soy sauce. I had a few rounds of sushi freshly made at the counter. This was followed by a fresh lobster made for me in 2 ways: cheese baked and garlic steamed. This was followed by the culinary works of the Indian guest chef. I had various vegetarian and non-vegetarian dishes like Dal Curry, Chicken Tikka, Shrimp Masala, Naan, and Lamb biryani. All of this I think hits the spot for the Chinese palette. Afterward, Chef Wang introduced me to the buffet sample portioned sirloin and tenderloin steak he made to order. Noticeably just like the CHAR Restaurant Service, it was served with mustard and salt in memory of my 2022 time there. This was followed by desserts including one of many flavored gelato ice cream and lovely in-house blueberry cheesecake. Overall, it was a rather inspirational meal and certainly brought light to my perception of the Cafe Aqua compared to my previous experience. For breakfast, I got to take a look at both the Club InterContinental’s and Cafe Aqua’s selections. I first took a look at the Club InterContinental’s breakfast, and I can say it is a condensed but more personalized version of the Cafe Aqua breakfast service. There are a-la-carte selections including egg selections, authentic noodle selections, and pancakes or waffles. I just had a cup of coffee to wake me up, before I headed down to the Cafe Aqua where Chef Wang also walked me through the breakfast service. There was a generous range of bakery & pastry selections, Western breakfast items, and egg items. This was followed by Cantonese options from seafood congee to dim sum options to noodles. Cold items included a range of charcuterie, cheeses, and smoked salmon. Fruits and salads are on standby along with freshly made juices. Something unique to this buffet is its wide selection of milkshakes and the ice cream stand still open for the summer. I had some Eggs Benedicts, Dim Sum, and some fruits to start my day. The Eggs Benedicts were served by Chef Wang, which was overcooked on the first try but corrected on the second attempt. Overall, a solid breakfast to start my day. One of my favorite features of the hotel is the swimming pool as it is well-facilitated with lots of great amenities like the 8-second dryer, the sauna, locker rooms, etc… The swimming pool is bigger than any typical swimming pool I have visited in the IHG brand. Sadly, my stay at the hotel came to an end. However, at the end of my stay, I had the pleasure of speaking to the General Manager Adam Haywood before I left along with the Front Office Manager Catty during check out. I spoke to Adam about how surprised I was when I came here and saw some significant improvements during my stay. All be it, some problems still need to be progressively fixed throughout the hotel including inconsistencies in the housekeeping and engineering department. The response however to those issues were exceptional and well-received. For the much better yet well-improved experience from a year ago, I will give this hotel 5 stars for the memorable experience! Of all 29 InterContinental hotels I have been to, my personalized rankings are as follows: InterContinental Hotel Rankings: #10 out of 29 Hotels & Resorts Breakfast Buffet in InterContinental Hotels in Mainland China: #6 out of 19 All-Day Dining Restaurants Club InterContinental Rankings: #3 out of 20 Club Lounges
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Date of stay: August 2023Trip type: Travelled solo
Room Tip: Try the Club Lounge!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from young chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 3 Sept 2023
Dear Stanley1588, Thank you for choosing InterContinental Guanazhou Exhibition Center and sharing your stay experience. We are grateful of your compliments on our services,especially your recognition and affirmation of the hotel's efforts to improve the quality of your overall stay experience. Your encouragement is our motivation for excellence in service. We look forward to welcoming you back again soon. Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vitali u wrote a review May 2023
Florianopolis, SC1 contribution
Super! Enjoying hotel very much, thank you crew , made a great room for us! We came for Canton Fair exhibition the hotel is situated in the great location the stuff is really nice and kind they changed our room to a better view thank you very much for InterContinental for our stay will come here later again!
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cloris Chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 3 May 2023
Dear 543vitaliu, Thank you for sharing the experience of your recent stay with us. We are thrilled to know that you had a productive and enjoyable trip in Guangzhou. We hope that you enjoyed our welcome back gestures, including the welcome kit, and the traditional Chinese tune and dancing performance, and of course, complimentary drinks after a full day walk in giant exhibition center. We do look forward to your next visit in town. Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daxton Cheng wrote a review Apr 2023
Macau, China11 contributions2 helpful votes
Vacation tour beside the pearl river. Coming here together with our kid, front desk staff is friendly and efficient. With a convenience location in Guangzhou, definitely a fantastic staying experience. Room is great and cozy, however overall cleanliness condition in room still have a room of improvement, we did locate some hair on the bathtub as well as mini bar area. Buffet breakfast have variety of choice and taste good.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cloris Chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 2 Apr 2023
Dear chengkf830, Thank you for sharing in detail the experience of your recent stay with us. We do appreciate your comments as to where we can improve our environment and services. Indeed, cleanliness is of utmost importance of guest experience. We will continue to strive to create an impeccable environment to all our guests. Look forward to welcoming you back again soon to enjoy a better stay with us. Adam Haywood General Manager Intercontinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hamdi Dahab wrote a review Mar 2023
53 contributions12 helpful votes
+1
I can describe my stay in one single word, PERFECT. The staff are extremely helpful and professional, l truly felt home away from home. The room is very spacious, very clean. The bed is very comfortable. I loved the bathroom, the size and cleanliness, the rain shower ... I can go on and on forever. The food was excellent, fresh and delicious, very good choice and variety for both breakfast and dinner. The staff really bent backwards to help and serve, I couldn't ask for more. I tried the pool only once, I wish I had more time to enjoy it more. The size, the temperature and atmosphere all were bery good. I will definitely return on my next visit.
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Date of stay: April 2023Trip type: Travelled on business
Room Tip: The hotel offers shuttle service to Canton Fair. Very convenient and punctual.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cloris Chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 2 Apr 2023
Dear Hamdida, Thank you for sharing the experience of your recent stay with us. We are thrilled to know that you described your stay as 'perfect' which we have been striving to achieve. Spring is a really nice time to visit Guangzhou as the blossoms are booming by the Pearl River. A walk on the green path by the river, which is just a two-minute walk from the hotel, is a nice way to enjoy a colorful spring season in town. Perhaps in your next visit, the river bank will take on a new look with new shades of green. Hope to see you soon in the hotel. Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adam P wrote a review Mar 2023
3 contributions
We enjoyed the experience very much, all the staff were great. Very comfortable stay with intercontinental and great service. Will definitely use them again when I’m guanzhou. Appreciate the work guys
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cloris Chen, Marketing at InterContinental Guangzhou Exhibition Center
Responded 20 Mar 2023
Dear S6880Qadamp, I am glad to know that you enjoyed your stay with us and thankful to your compliments of our facilities and services. The exhibition season is gradually approaching its peak of Canton Fair in April. In fact, the current furniture show is one of the major shows in March and has been attracting thousands of leading furniture makers from around the globe. We are happy to see the exhibition district is resuming its momentum after the Chinese New Year. I guess you would agree with me that now is just a wonderful season to visit Guangzhou too, with beautiful blossoms booming along the river bank. We look forward to welcome you back again soon. Adam Haywood General Manager InterContinental Guangzhou Exhibition Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shelly L wrote a review Jul 2022
Hong Kong, China12 contributions3 helpful votes
Kyle from desk really Amazing really nice but just don’t have a business center and they even let us know use the lounge. Highly recommended The stuff is really nice The hotel location was great We didn’t he breakfast yet but we heard good things !
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Li, Marketing at InterContinental Guangzhou Exhibition Center
Responded 17 Jul 2022
Dear Valued guests, thank you for staying at Intercontinental Guangzhou Exhibition Center and sharing your experience. Thank you for your praise of the hotel service and summarize many key words for the characteristics of the hotel. Your encouragement is the motivation for us to strive for excellence in the service.We hope to welcome you to Intercontinental Poly Guangzhou again soon and provide you with better service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stanley Leung wrote a review Jul 2022
San Francisco, California274 contributions90 helpful votes
+1
Guangzhou. A city that tells you stories just by looking at the small details, in which such evolving stories drive you to be inspired by the looks, sounds, hearings, and tastes. It is a city that keeps on growing day-by-day, hour-by-hour, minute-by-minute… In that city full of showcases of culinary art, the clashes between dominating technology corporations, and the energy felt all across a city that doesn’t sleep comes the hotel that is a combination of all three of these traits. This is my story and review of the InterContinental Guangzhou Exhibition Center Hotel. This 40-plus story building is nestled on the East of all the action, well-positioned next to the Pearl Delta River that views everything you want to see in one skyline of Guangzhou from the Haizhu district. My fellow traveling friend and I came to this hotel on July 12th, 2022, for 3 nights in Guangzhou. You’d think by this smooth introduction to the hotel would indicate that this is going to be a smooth review. Think again. It was chaotic, nonetheless puzzling. As an InterContinental Ambassador Member and an IHG Diamond Elite Member, I collected points from stays with the IHG brand. I used IHG Reward Points to book this stay at a Cash + Points rate. I was excited to try this hotel using the definition of my loyalty through my membership. A paid night stay would have set me back to about 1,200 RMB (180 USD) per night. My chaotic journey with the hotel started even before I started to depart for Shanghai. Because of the pandemic situation in Shanghai, there were no good flights that could get me to Guangzhou. The only way to connect to Guangzhou is a 7-hour morning train ride from the Shanghai Hongqiao Station. Therefore, I stayed at the Shanghai Hongqiao NECC InterContinental Hotel. With a good loyal relationship with the hotel’s impeccable management, the Assistant Front Desk Manager called the hotel to arrange a good twin room for me before my arrival. Whilst sitting in my 1 King Bedroom Deluxe Suite, I received a call from the Guangzhou hotel’s front office auditor Cora Long confirming my arrival details. Everything was smoothly confirmed from the need for a twin room, my arrival details, and COVID safety checks to prepare for the arrival of both myself and my friend. Whilst writing a 1000-word review of my memorable just-finished InterContinental stay on the train, I get a phone call from the front desk of the hotel. My friend Kevin has already arrived at the hotel hours before me, and the male front desk agent wanted to confirm he was my guest for the stay. I told him he is, and the agent granted Kevin the room on the condition of giving a deposit. I go back to writing the review whilst surrounded by the scenery of Hunan. 20 minutes later I receive a call from Kevin, telling me that the hotel was outrageously demanding an 8000 RMB deposit. He was calling me through WeChat with a poor signal from my train. I asked the hotel to call me back, and they explain that even though I confirmed Kevin as my guest, he must pay the deposit and the market rate of the room. I told this agent this was outrageous and that for a pre-paid product, there must be a 1000 RMB per night standard security deposit. They agreed to have Kevin hand over 3000 RMB for the deposit. There were Hong Kong ID issues that complicated Kevin’s arrival, which made him wait at the desk for an unacceptable 25 minutes. Upon my arrival hours later, I was greeted by Nancy at the lobby door. I checked in with the front desk with the agent Della. However, passport details disrupted check-in. Guest Services Manager Chloe Lu took over the check-in and took us over to the hidden Ambassador Check-In Area. To my disappointment, I had to show twice my health code, travel card, and 48-hour test. I also had to share my grievances with Chloe about the unacceptable check-in speed for Kevin, the outrageous billing policy, and my check-in experience. It took 12 minutes and 55 seconds to complete such a complicated check-in. Chloe in good faith added my WeChat with the hotel’s guest services management account. She and Concierge Member Bobby escorted us to Room 3718. I was upgraded to the Club InterContinental Pearl River Twin Room without the benefits. It was advertised on the IHG APP as a generous 60SQM (645SQFT) space. Upon measurements with my handy iPhone, the actual size of the room was the entry room category: 48SQM (516SQFT). I was deceived by the actual hotel’s booking system. I called Chloe on WeChat about it, and she says that the build-up space was 60SQM. Bear in mind all the other InterContinental hotels advertise the room space and give the actual room space. The room itself is nice with a great view of Canton Tower and the river below. The room has nice twin beds, a couch, a separate toilet room and bathroom, closet space, electric ports, a modernized control panel system, well-stocked TV, and high-speed WiFi. The room design is a mixture of two legendary hotel interior decors: InterContinental Shanghai Wonderland and InterContinental Chongqing. There was a dead bug and chocolate rice grain found on the carpet, which was swiftly cleaned up after calling Chloe. Understanding dissatisfaction with how my stay has begun, Chloe and her manager gave us the Club InterContinental Access as compensation for the rough welcoming we have seen so far. I was upset by how bad my arrival was, and how it later turned out for the worse. The Club InterContinental Lounge is a space on the 39th floor for guests to be in for small meetings, relaxations, and of course the Afternoon Tea, Snacks, and Happy Hour. It is there for whatever is needed for the Club Guest. It is an elegant space filled with modern, exclusive features that every Club InterContinental should have from the furniture to the mini buffet counter. The top floor view is always the showstopper of the lounge. Attending the lounge are the Lounge Agent Lexi, Supervisor Jordan, Assistant Front Office Manager Martha Roberts, and the Club InterContinental Manager Claire He. All of whom were extremely helpful during my time there. Polite, caring, and always enthusiastic about their job positions. IT Coordinator Keyan helped fixed my laptop WiFi which I appreciate. Arguably, it is the best Club InterContinental Lounge I have stepped foot on based on service, views, and lounge design. The lobby lounge is also a good place to be, with both Mira and Belley serving us membership drinks. Upon our first return from the lounge on the first night to the room, a major problem occurred during the first night. I had to take a shower before bed and I was looking forward to using the Calmac soap amenities, which was a nice shift from Salvatore Ferragamo and Agraria Soap brands. I always use the rain shower head instead of the shower handle whenever I shower. I turn the water on from the shower handle and tried to switch the water to the rain shower head. At first, I thought the rain shower button was jammed because of how difficult it was to press the switch button. Upon a hard palm press, water came flying out of the gaps of the pipes splashing the wall horizontally with some water raining down. Some water made it above and through the shower door onto the now wet bathroom floor. I instantly contacted Chloe about this incident, who offered me a room change. It was 11 PM, I declined because of how late it was. The next morning, I asked the now in-shift Guest Relations Manager Kayla Huang to meet with me in person to discuss the solution to the shower area problem. Whilst having breakfast at Café Aqua filled with many abundant choices such as Eggs Benedict, Dim Sum, and Congee; I met Kayla and the Food & Beverage Manager of Café Aqua Charlie Su. I think it was not appropriate to have the managers address the situation at the beginning of us eating breakfast because my Eggs Benedict went cold upon eating after speaking to the managers. Both were apologetic about the issue, and I asked them to find a new replacement room. However, no good room was available for my needs. The Front Office tried to get myself and Kevin to a 1 King Suite with a Rollaway. This wasn’t fair for both of us, so I told them to bring the engineers in to fix the showerhead instead. Speaking of Café Aqua, Café Aqua hosts Tina and Lucy led us to our table. Café Aqua is a nice buffet restaurant with many sections available for breakfast. In addition to the dishes I have already mentioned, there’s a pastry section, western breakfast section, ice cream section, smoothie and juice section, Cantonese section, Japanese section, and Fruit section. We believe in the abundant selection as phenomenal, along with tastes. I was a little baffled by the poor translation labeling in the hotel. For example, I was a little perplexed by how a Chinese Stir-Fry Egg dish was translated in English to a “Chocolate Ball”. The response by Charlie was well received. The Belgian Food & Beverage Director could have had a much better response to just saying “I know”. Kayla who had possession of a video I took of the leaking rain shower head, accidentally did not communicate to the first engineer about the need to fix the rain shower head. Instead, the first engineer replaced the fully working shower handle. I had to show him the actual problem. The engineer later secured the rain shower head with no further leaks. However, I was not satisfied with the partial water flow from the shower. Therefore, I asked Kayla to replace the showerhead with a new one. The chief engineer came to fix the issue, and Daisy the housekeeper cleaned the room after maintenance. The Director of Housekeeping Lily Zhu spoke to me, and I explained the issues I have seen so far. She took the feedback very well and she was very kind. All the engineers and housekeepers did an exceptional job which I deeply care about. I left the hotel briefly for a walk but came back to be forced to scan the health code even though I had the key not once but three times. I was also denied access to a reserved elevator up to my room. Continuing to bump into many inconveniences placed me at the absolute breaking point. That’s when Kayla wanted me to come down to the lobby lounge to meet the Front Office Manager. Skeptical about meeting the manager, after swimming in the nice infinite pool I trotted down from the elevator lobby towards the lobby lounge. I had no idea what I’m supposed to expect. Upon exiting the elevator, Kayla was waiting in the lobby with another female manager. They both marched toward me and we met in the middle. Kayla introduced the “manager who would do her absolute best”, the bold yet persistent Guangzhou local Catty Chen. We sat down at the vibrant Lobby Lounge discussing everything. She explained everything clearly and made a professional apology. She explained that government officials were at this hotel, making it harder for the management to do their job with increased security measures. She also made note of the misleading advertising room details and other issues that took place including the showerhead issue. I made it clear to her that we are not looking for perfection, we just want to have a smooth stay with no more problems. Catty wanted to further compensate for my stay, therefore she miraculously came up with extending an invitation to Char. She even gave me a tour of Char and Cana Luna, along with helping me get tested for coronavirus at the 11th hour before closing. Bold, risk-taking, cunning, straightforward, yet scaringly impressive at the same time. Catty based on my 30 InterContinental Hotel stays stood out uniquely from the rest of the staff members I have met. If you ask me without taking it too personally, I think she’s more impressive than Jobst Herr and Fiona Jiang standing in the lobby doing mostly nothing but standing. She stands by one principle only by her own words: “I try my best!” You have my endorsement for the General Manager Position of this hotel Catty. I heard the hotel is getting a new General Manager. You should be in this role next week, not some guy from New Zealand. I also had the chance to meet the as mentioned Assistant Front Office Manager Martha Roberts, who served me once on my last afternoon with the Club Lounge. We had a nice conversation about the hotel industry and my experience. She’s as great as Catty. Martha in the future will become a General Manager someday, I’ll bet 100 bucks on it. Catty arranged for the Shanghainese Manager Ronnie Hu of the Michelin Guide Restaurant Char to arrange a meal for us with the executive chef. In this red and white lighted restaurant with the Harp music being played by the lovely Rebecca, Char is a western restaurant serving traditional steaks as a fine dining open kitchen restaurant. We had freshly baked loaves of bread with truffle butter and eggplant puree, burrata truffle arugula salad, octopus cooked in a pea puree, ribeye steak with 6 types of condiment salts and mustard, beef tongue, and hazelnut and chocolate lava cakes with a scoop of ice cream. We even had our own knife selections for the beef. Ronnie and Catty facilitated our entire meal service, and it was the most phenomenal dining experience I had with the InterContinental brand. Well done to both you and the kitchen. Just as my perception of the hotel started to recover, it deteriorated to an event that happened in the club lounge. This happened in the afternoon of July 14th. The club lounge should not be used as a hangout spot/business meeting area to discuss the next marketing strategy of the hotel. 4 members of the marketing department were spotted in the club lounge enjoying afternoon tea alongside the guests. It is inappropriate for marketing staff members to use the club lounge as a meeting spot. Maybe a small meeting room in the hotel or an off-hours restaurant, but certainly not the club lounge as it is in my opinion disrespectful to the guests. To all four of the marketing team members watching this review: you should all have chosen the meeting room as a better place to discuss hotel marketing strategies. Seeing the marketing team’s behavior from them being unmasked in a public area to the staff eating and drinking in the lounge was utterly disgraceful. I’m disappointed in the marketing team. This blew whatever redemption effort made by Catty Chen in the first place. At this point, I came beyond the breaking point. It should not have happened, and I WAS STUNNED by the hotel letting this happen. This is a professional place of business for guests, in no job professional environment for the InterContinental should an executive lounge be used by employees as a casual hangout spot for a marketing meeting. There is no problem having a hotel market strategy meeting, it is just that it should have been done in a staff-only space. Overall, I can say that my stay was very rough and somewhat dramatic, and worrisome for me as a valued guest of the InterContinental Hotel. As a well-seasoned traveler with the InterContinental, I have had the deep distinguished honor of seeing many of the company’s managed properties. This hotel has great staff members except for certain members of management to an unacceptable extent. This is a great modern hotel with extraordinary potential. To this day as I write this review, I felt in ways misled, inconvenienced, and deceived just by trusting this hotel branch. We believe the action taken was appropriate in response to most of the issues that have occurred, the marketing team and the senior management team BLEW IT in the recovery. I left the hotel with the thought of distrust and displeasure with the hotel. It was doing well after the initial incidents. Catty brought my experience back on track, but it ended up being derailed again by the unprofessional decision-making of the marketing team. They are still to answer for the misleading advertisement of my so-called 60SQM upgrade. It is shameful that it has come to this final result of how the hotel performed. The hotel had a streak of 5-star hotel reviews on TripAdvisor since October 2019. The buck stops with me and I am going to give this hotel a massive wake-up call. A lot of anger with this hotel left a bad memory for me with this trip to arguably the best city in China. Martha saw a ranking list of how I rank InterContinental Hotels. Out of 24 hotels, I rank this at #22 out of 24. I’m submitting this review early before the end because I’m fed up with this hotel. Most of you I have met were amazing and just phenomenal in terms of service. I’m sorry to those I met and had the pleasure to speak with and enjoy services with found this review distasteful. I thank you all to whom I had the pleasure to meet for your service efforts. I appreciate it! The Upper Management and Marketing simply screwed up because they failed to keep the maintenance service standards in check and in place. I’m just sad about this experience, and the lack of care taken from the hotel during this stay. To all future guests: RECONSIDER YOUR GUANGZHOU HOTEL CHOICE!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kyle Li, Marketing at InterContinental Guangzhou Exhibition Center
Responded 14 Jul 2022
Dear Stanley, Thank you for taking the time to share with us your comments for our improvement. Indeed, we are very concerned of the issues raised during your stay with us. We immediately reviewed our service protocol and took rectification actions. We are sorry that your stay was less than satisfactory. We hope that you can accord us another opportunity with true InterContinental hospitality. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ding B wrote a review Nov 2021
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Executive suite,Spacious room,wellfunctioned equipments,luxury toiletries ,extra large swimming pool,Fabulous service,superb tasty food ,exquisite cocktails ,especially the club lounge,we have crushes on this hotel Miss Mindy offers first class service ,sticking out to Bartendering a cocktail named sunrise,excellent
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Review collected in partnership with 单个酒店
Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mia Sun, Revenue Management at InterContinental Guangzhou Exhibition Center
Responded 28 Nov 2021
尊敬的宾客,感谢您入住广州保利洲际酒店,并在百忙之中为我们留下宝贵的评价!不知您是否留意到酒店室内设计中遍布的海上丝绸之路的元素?无论是客房抽象画还是宴会厅木棉花轮廓水晶灯,都将广州历史文化设计灵感的巧妙融合。忍不住再次向您邀约,在这里与我们一起体验别样的古港口风貌和本地风情。我们期待您再次入住广州保利洲际酒店。
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£114 - £261 (Based on Average Rates for a Standard Room)
LOCATION
ChinaGuangdongGuangzhou
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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INTERCONTINENTAL GUANGZHOU EXHIBITION CENTER - Updated 2024 Prices (China)

Frequently Asked Questions about InterContinental Guangzhou Exhibition Center
Which popular attractions are close to InterContinental Guangzhou Exhibition Center?
Nearby attractions include Huacheng Square (1.3 miles), Zhujiang New Town (4.4 miles), and Canton Tower (3.9 miles).
What are some of the property amenities at InterContinental Guangzhou Exhibition Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at InterContinental Guangzhou Exhibition Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Guangzhou Exhibition Center?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Guangzhou Exhibition Center?
Conveniently located restaurants include The Kitchen Table (Guangzhou W Hotel), Le Grill, and Westin Guangzhou HongMian Chinese Restaurant.
Are there opportunities to exercise at InterContinental Guangzhou Exhibition Center?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at InterContinental Guangzhou Exhibition Center?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Guangzhou Exhibition Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to InterContinental Guangzhou Exhibition Center?
Many travellers enjoy visiting The Former Site of Whampoa Military Academy (2.8 miles), Xiaozhou Village (3.7 miles), and Cen Village (4.1 miles).
Is InterContinental Guangzhou Exhibition Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.