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Hilton Guangzhou Tianhe

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Traveller (886)
Room & Suite (372)
Dining (126)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Park View
Quiet
HOTEL CLASS
Hotel links
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Hotel deals
1,072Reviews
1,244Photos
12Q+A
100Room tips
Traveller rating
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  • 89
  • 28
  • 17
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Popular mentions
The executive lounge is pretty good and staff rather helpful, but breakfast options are severly limited. Given the price of a room rate, the hotel is rather overpriced given the level of service. The Westin may be a recommended alternative with better value for money.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 5 days ago
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Thanks for your suggestions regarding the breakfast and we will figure out solutions for this. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
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Hotel's Favourite
From the minute you walk into the grand lobby you know this hotel is out to impress. My room was new, very well laid out and super comfortable to work in. The bed and sleep quality were also second to none. The hotel's breakfast buffet is easily the best breakfast buffet that
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 3 weeks ago
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
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+39
My stay started with Cici of the Executive Lounge welcoming me back. Then Luffy checked me in and gave me an upgraded suite and also a Welcome Gift (a nice passport holder). I then relaxed in the lounge with a complimentary orange juice. Joseph Tang, Director of Operations,
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 1 week ago
Thank you for your review. I am pleased to hear you enjoyed your stay and will let they know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
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Family of 4 (including a 5y/o and 1.5y/o) We spend almost 10 days here during Chinese New Year. All the staffs are pretty friendly. Check in time was quick, Mr Yang was really helpful at curb side and I would like to thank another staff Mr. Tony Yang fm front desk, he is very
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Review collected in partnership with Hilton Hotels & Resorts
Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 1 week ago
Thank you for your review. I am pleased to hear you enjoyed your stay and will let Tony knows that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
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I regret on wasting my money at this hotel. Never have a hard time at any other 5 star hotels in the past years. Check in and check out had experienced a hard time. Was in a rush to take taxi to airport, recommend don’t call taxi from hotel, just walk 10 meters and wave your
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Review collected in partnership with Hilton Hotels & Resorts
Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 3 weeks ago
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings to our team members so as to improve our services. Exceptional guest service is always the foundation of our brand promise. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
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12345675
No, but I was able to plug in all my electronics without any issues.
1 vote
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It is a 20-25 minute shuttle ride
0 votes
I am not sure about transepttation. However they were very helpful in getting me transportation and private drivers and guides as well as taxis that were cheap to get around the city
1 vote
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Yes the pool is heated and can be used all year although it is nearly always empty. The adjoining gym is excellent.
0 votes
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123
"Best view of high buildings of Guangzhou"
"We were on business, so all rooms are OK."
"The rooms from conversations with others in the hotel that stayed on various floors is that the rooms are all exceptionally quiet"
"Just don't go here, trust me."
"All the rooms are good. Hotel is quiet."
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12345620
PRICE RANGE
US$117 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton guangzhou tianhe hotel guangzhou
LOCATION
ChinaGuangdongGuangzhou
NUMBER OF ROOMS
498
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