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Shangri-La Guangzhou

No.1 Huizhan East Road, Haizhu District, Guangzhou 510308 China
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About

#1 of 1,891 hotels in Guangzhou
Location
Cleanliness
Service
Value
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Kids stay free
Car park
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Full body massage
Hand massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Minibar
Cable / satellite TV
Bath / shower
Air purifier
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Park View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Exclusive Member Rate

Location

No.1 Huizhan East Road, Haizhu District, Guangzhou 510308 China
Name/address in local language
Shangri-La Guangzhou
17202Reviews13Q+A100Room tips

Reviews
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HC Goal wrote a review Feb 2024
Hong Kong, China579 contributions150 helpful votes
+1
Beautiful hotel next to the Pearl River. Impeccable service from Horizon Floor Lounge. Staff are hospitable and make you feel at home. Breakfast at the Horizon Lounge is more than sufficient. The hotel room is big and comfortable. Will return again.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ray wrote a review Mar 2022
Guangzhou, China4 contributions1 helpful vote
Hotel's Favourite
From the moment we entered the hotel , the welcoming staff were extremely polite even though I did not any one to help with bags they insisted to help. At the receptin Priyanka, Christina, Allen, Gordon were nothing but professional and polite , We actually requested items for my daughter , they went out of their way to accomodate our request. Room was equipped with many items kids friendly. The view is awsome and bathroom had a shower and a spa. the outdoor area is a blessing as the kids could run supervised and unsupervised it is safe and kids could run freely , you could just go to the park and spend all your day there , lets not forget the pool area is amazing my daughter and wife loved it. the only remark i would suggest to the management is the Food selection at the restaurent needs to be improved to accomodate Halal menu or even chicken menu ( Chicken sausages for breakfast ) considering its near Canton fair they would have lots of guests that like to eat these things , apart from that i give 5/5 to this hotel and its management. Great effort.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip: Rooms are great , kids will love it , location is perfect
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Lillian L wrote a review Dec 2023
3 contributions
Shangrila has superb services. I am especially pleased with Silvia from the front desk ❤️❤️❤️❤️❤️. I love how festive the hotel is and there’s always so many people , so many different things to see! it’s great for human spotting. I will come back if I have a chance and I love this hotel.
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: I think this hotel is very nice, but it can be a teeny bit far depending on where you wanna go
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XYKANG wrote a review Dec 2023
Singapore, Singapore7 contributions11 helpful votes
The moment the taxi arrived to the driveway, the bellboy was so helpful until the elevator and made sure our luggage was assisted. Ms Eillen was helpful pre-arrival and during the stay to advise any directions we needed and it gave a very good personal touch. Ms Susie was very friendly during check-in and our chat was very interesting as Ms Susie super apprachable. She made coming here felt exactly like coming home. This is one of the nicest Shangri-la That I have stayed in as everyone was so friendly in the lobby and the floor room attendant. 两天内,每一位员工都好有礼貌与超亲切。由其是 Eillen, Vicky , Jolin 和Susie 给予家的感觉。客房部的同事在走廊都会跟我打招呼。Eilleen全程都密切帮忙指点。
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Pazhou Metro Exit A is within walking distance
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Jonathan wrote a review Sept 2023
Singapore, Singapore1 contribution
赞扬客房部人员吴玉梁,方小玲给房间加床,补水非常友好,态度服务周到,非常满意!房间整洁干净,卫生好!环境不错,有SPA和室内外永池 Overall good experience, especially good if you are here for conference (Canton Fair). Service staff is friendly and helpful. Enjoyed my time here in Guangzhou
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Date of stay: September 2023Trip type: Travelled with family
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Venture45723465723 wrote a review Sept 2023
2 contributions
Qiu Qiong Liu, the customer service is really good, the hotel room is always very cleaned whenever I return to the room. The lady was very nice and friendly. She helped me to refill the tea and water for my room. I would definitely come back again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
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World Traveller wrote a review Aug 2023
Shifnal, United Kingdom39 contributions7 helpful votes
Fantastic hotel, very relaxing. Great gym with sauna, steam room and jacuzzi in the changing rooms. Very good restaurants. Ribs the steak house is as good as you get anywhere. Main buffet on 1st floor has a huge range of foods. Manager, Baris, was around a lot asking guests if there is anything they needed. That’s a nice thought and shows he cares about the guests. It’s absolutely my best stop over place in the city to rest for a few days. Fantastic poolside area. I was on business but this would be a great family place.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Everything was good. Definitely try the restaurants. I was amazed at the quality
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Alexander L wrote a review Aug 2023
1 contribution
A few weeks ago, I was at Pazhou metro station and didn't know how to get to the Shangri-La Hotel. But at this point, I enquired about a passing girl who graciously led me to the hotel and showed me the shortcut after knowing that I was in a hurry for a meeting. During the conversation, I learnt that she was Hillary from the service centre, a very enthusiastic and communist-minded intern.Thanks to her for her help.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The_TravellerSg wrote a review Jul 2023
Singapore, Singapore603 contributions333 helpful votes
Very rarely would I write a review of a hotel while I am still staying in but somehow I was compelled to comment on it on my 2nd night and looking at past reviews, the management probably would not even response and I will tell you why shortly. As I have been on a 3 weeks business trips in China , I would usually send my laundry in and likewise I did so here . On the laundry sheet , it stated that it will be returned around 7 pm but I waited till almost 8:35 pm when I received a call explaining that while trying to remove stains from my polo t shirt, they have used bleach and that caused marks on the shirt that make it not wearable. I was happy that one of the associate Candy Weng came over to explain that while trying to remove the stain, they damaged my shirt. While I appreciated her efforts to explain and at the expense to find out how much the shirt cost, what put me off is that she did not state clearly how they can make up except to waive off the laundry bill for that day and then she offered me meals compensation. However, I said that I already had my meals and declined, mentioning I don’t even know if I will visit any of the restaurants for meals tomorrow . As I said she did not provide a clear solution but instead asked what I wanted putting me at a spot when I am already not happy that my newly purchase shirt is damaged . What was worse is that when I asked for the email of the GM, she mentioned I can send to guest service center as the GM will delegate the response giving me the impression the GM will not look into it. While I knew such things does happen during laundry service but what they missed out crucially in the protocol which Wendy also admitted is to inform me of the stains and let me decide if I shall proceed to the wash or not!! As I have said I was already disappointed that my new shirt got damage, the hotel was over zealous to ask what I wanted rather than how they can remedy the frustration . Once again we are talking about Shangri La in this case and not any lower ranked hotel !
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 唐 晓锋, 总经理 at Shangri-La Guangzhou
Responded 20 Jul 2023
Dear The_TravellerSg,   Thank you for choosing Shangri-La Guangzhou and taking time to pen down your feedback with us. After the communication between you, our Resident Manager and myself, we realised the reason and apologise for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback seriously and have shared it with laundry team. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Look forward to welcoming you back soon!   Vincent Thong General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mona Mato wrote a review Jun 2023
Beijing, China2 contributions3 helpful votes
Ive just checked out of the hotel. Last night at about 11.30pm while asleep, I was woken by a loud noise from the bathroom. I assumed it was the exhaust fan. Then later I realized it may have been the water pressure from the wall pipings assuming the room nextdoor may have been having a late bath that it creating this loud pressure noise from my bathroom. I closed the bathroom door, the noise remained unbearable to sleep with. So called reception to notify of the problem. Receptionist advised they would send a colleague to check. I waited 15 minutes no one came to check. By this time, a few guys had stumbled back into the hotel drunk and creating so much noise and extremely loud conversations and laughs on the 12th floor adjacent to my room. I again called reception and advised they would send someone up immediately. No one came even after a one hour wait. By this time i was so wide awake and eventually wasn’t able to get to bed until 2.30am. I had an early start at 6.30am for a 7am breakfast to meet with clients. Obviously only having 3.5 hours sleep. After breakfast I lodged the complaint with front desk on the basis that no one came to assist with the noise issues I had resulting in poor sleep. Reception took my mobile number and advised the Duty Manager would call me. No one called me throughout the day. This is also after numerous times going back to reception to get my key to work in the lift. At check out this afternoon I met the Duty Manager where expressed my utter disappointment at the lack of service accorded to me, the treatment and the ‘’no care” attitude. He offered me a complimentary meal to compensate for the issue I was faced with. I was so offended by this offer of a measly meal to compensate for a night’s lost of sleep and the fact no one came to my rescue even after 2 phone calls. The Duty Manager asked what was my preference of compensation, I requested for a one night’s complimentary accommodation to which he replied with a firm NO! I was extremely disappointed and left totally disillusioned at the treatment by what I thought was a 5 star hotel. My day was fully affected as I had business meetings, TV and media interviews and now I fly to Qingdao for further diplomatic engagements and I’m already exhausted from lack of sleep following last night’s incidents. What an appalling experience and a Duty Manager that was very unhelpful. I will not stay here ever again.
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Date of stay: June 2023Trip type: Travelled on business
Room Tip: Noise controls not managed well. Drunk and disorderly behavior of other guest are not given...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£96 - £198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel guangzhou, shangri la guangzhou
LOCATION
ChinaGuangdongGuangzhouPazhou Exhibition Hall / Haizhu District
NUMBER OF ROOMS
704
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA GUANGZHOU - Updated 2024 Reviews (China)

Frequently Asked Questions about Shangri-La Guangzhou
Which popular attractions are close to Shangri-La Guangzhou?
Nearby attractions include Historic Site of Ancient Whampoa Anchorage (0.4 miles), Redtory (0.6 miles), and Pazhou Pagoda (0.3 miles).
What are some of the property amenities at Shangri-La Guangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Shangri-La Guangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Guangzhou?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Guangzhou?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Shangri-La Guangzhou?
Conveniently located restaurants include WOK TOO Cafe, Canton Bazaar, and Nadaman.
Are there opportunities to exercise at Shangri-La Guangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Guangzhou have airport transportation?
Yes, Shangri-La Guangzhou offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Guangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Guangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Guangzhou?
The staff speaks multiple languages, including English, Chinese, and Japanese.