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Hilton Xi'an

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#6 of 2,532 Hotels in Xi'an
Certificate of Excellence
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1 room 2 adults 0 children
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1,050 Reviews from our TripAdvisor Community

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Showing 880: English reviews
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Mexico City, Mexico
Reviewed 3 days ago NEWvia mobile

Great lobby and very well appointed rooms beyond Hiltons business character. English spoken personnel struggles so be patient and think before you place a request. The Executive Lounge fall short of service and limited variety. Once a bottle of wine was gone, they denied to have another. Plates were never picked up and so on. Also impressive are the surroundings...

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Helpful?
Thank Cilantrofan
Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 30 October 2016

My husband and I recently visited Xi'an and though we didn't stay at the Hilton (regrettably, after our experience here) we decided to dine at Cafe Xi'an one night. The buffet itself was good, the food was fresh and the quality high, though the selection was a bit limited, with the exception of desserts, of which there were too many...

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1Thank SaraRaeHB
About Hotel's Favourite Review
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear SaraRaeHB Thank you very much for taking the time to review about your dining experience at the Hilton Xi’An on Trip Advisor. Such detailed feedback is so much appreciated. It is great, that you enjoy our All day dinning restaurant especially the dessert station and our famous Chocolate tree, which was taught to us from a famous pastry chef...

Alexandra, New Zealand
Reviewed 1 week ago NEW

This hotel is really top class. The room is spacious and the bed was enormous, but also comfortable. All staff were very friendly and helpful. The stand out for me was the service in the restaurant. The restaurant staff are very attentive, and after a couple of days, they even remember what sort of coffee you like and keep delivering...

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Helpful?
Thank CJS_Traveller
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear CJS_Traveller Thank you very much for taking the time to review the Hilton Xi’An on Trip Advisor. It is great, that you enjoyed our facilities, our restaurants and service. Thank you for complimenting the team and their attentiveness and friendliness which indeed so important to deliver the warmth of hospitality. Dear CJS_Traveller, thank you once again for your kind...

Melbourne, Australia
Reviewed 1 week ago

This hotel was fabulous in every respect. The food, service, location and our room were all superb. We highly recommend this hotel to any prospective visitor to Xi'an. The concierge Supervisor, Jones, was a standout with very helpful suggestions on what to do in the area and very accommodating making arrangements for us. Another worthy mention providing exceptional service was...

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Thank Stan K
Santa Rosa, California
Reviewed 1 week ago via mobile

Check in was simple with the group and lovely to be greeted with juice and lemon tea. Rooms were nice with a see through partition from bathroom to bedroom...don't understand the concept but it did give the room a bigger feel. The hotel food was terrific for dinner and breakfast. Great favors and good selection. Cooked lamb chops perfectly, which...

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Thank revett2016
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear revett2016 Thank you for sharing your personal experience following your recent stay at the Hilton Xian. Appreciate and happy to hear overall your stay was great and find the food and service terrific, I want to extend my apology you were a bit disappointed about the health club and will ensure we can look deeper on it to ensure...

San Diego, California
Reviewed 1 week ago

I have had he good fortune to stay at many very nice, in fact, great hotels throughout the world, but I have never had better service. The staff was absolutely amazing. We had lounge access as diamond members. When the staff found out my wife had ciliac disease, they made special dishes for her. In fact, one night they brought...

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Thank sandyfSanDiego
Reviewed 2 weeks ago

Thoroughly recommend this hotel. Very nicely located within the walls only minutes from the East Gate and about a 15-20 minute walk to the central Bell Tower. Very comfortable room and friendly, helpful hotel staff.

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Helpful?
Thank Dallym
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear Dallym Thank you for taking the time for your positive comments on Trip Advisor. Greatly appreciate, we are indeed so pleased you have enjoyed our key location with in the city walls and our rooms. Most important I am happy to read your positive comments about our Team members for their friendliness and helpfulness you have experienced. Once again...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Was on solo vacation. Strategically located Top notch 5 star hotel with beautiful room, breakfast with lots of choices Chinese mix continental. Outstanding Customer services with friendly staffs. Need to specially mentioned the Concierge Assistant Supervisor Mr Jones Zhao Long who had provided all the help for limousine pick up fr airport, terracotta tours & informations about shopping walkabout around...

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Helpful?
Thank SherrieWong
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear SherrieWong Thank you for staying with us and sharing your feedback about your recent experience in our Hilton Xi'an. I was very delighted to read your comment about Jones and Aries - who went the extra mile to assist you. I know and as GM of Hilton Xi’An proud of the team which is trying very hard to exceed...

China
Reviewed 2 weeks ago

the rooms are clean and service reprensatives are nice. rooms upgraded without requested. This is first time to use points to pay for Hilton hotel rooms. The overall experience is very postive. I will consider to spend more future hotel in Hilton program.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 672mingy
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear 672mingy, Thanks you for staying with us and sharing you great experience using our Hilton Honors. We are indeed pleased you have found our facilities and team members up to your standards and I happy as value member had benefited of a room upgrade. Once again thanks you for considering using Hilton and our flexible reward program. Warm regards...

Reviewed 2 weeks ago

Xi'an is a mature city with the city wall and several other sites that connect it to a distant past. The Xi'an Hilton fits well in that environment, as is apparent the moment you walk into the amazing lobby. The tapestry and walls of the lobby are elegant, and from the moment you are greeted you realize that you are...

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Thank garbagecollector
Fredy P, General Manager at Hilton Xi'an, responded to this review

Dear garbagecollector, Thank you for taking the time to share your candid review of Hilton Xi'an. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. Our service teams are dedicated to providing genuinely caring and memorable service. It is pleased to learn that you appreciated our décor and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in central Xi'an and surrounded by some of the city's most popular shopping areas, Hilton Xi'an is one of the quintessential hotels in Xi'an that is ideal for both business and leisure travellers. ... more   less 

Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Region: China > Shaanxi > Xi'an
Price Range: £78 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hilton EMEA, Hotels.com, Cheap Tickets, Travelocity, Priceline and Ctrip TA so you can book your Hilton Xi'an reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#2 Business Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Spa Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#38 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Xi'an staff and other travellers.
19 questions
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Kuala Lumpur, Malaysia
Germantown, Wisconsin, United States
over a year ago

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Questions? Get answers from Hilton Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“central, luxury”
 of 5 bubbles Dallym, 10 Mar 2017 | Read review
“Rooms facing inwards on the higher floors have a view of a small courtyard garden.”
 of 5 bubbles leehZ8751IL, 15 Feb 2017 | Read review
“Presidential Suite of course”
 of 5 bubbles trencherman_10, 3 Feb 2017 | Read review
“We had a standard King size room which was the usual Hilton offer. We didn't try the pool, bar area a little dull.”
 of 5 bubbles hamishclifton, 27 Dec 2016 | Read review
“When checking in, ask for a room on a high floor so you can get a good view of that part of the city.”
 of 5 bubbles J4654DTcraigh, 13 Dec 2016 | Read review
5 of 5