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Crowne Plaza Xi'an

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Traveller (299)
Room & Suite (114)
Dining (44)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Quiet
HOTEL CLASS
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Special Offer:Book Direct and Save
Hotel deals
405Reviews
382Photos
5Q+A
69Room tips
Traveller rating
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Popular mentions
I came to Xi'an for 2 weeks for work and stayed in Crowne Plaza. Very positive experience from the hotel and its staff. Situated in the south part of the city centre, quite convenient for shops, the museum, the Pagoda.
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Response from Crowne Plaza X, Guest Relations Manager at Crowne Plaza Xi'an
Responded 4 days ago
Dear ggoussetis, Thank you for staying with us at Crowne Plaza Xi'an. It is very delightful to read that you had a wonderful stay here and we are looking forward to accommodating you with excellent service soon! Stay well! Assistant Marketing and Communications Manager Lea Li
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So after staying in a local hotel for 2 days I decided we either had to go to the crowne plaza or leave the city..which is how I ended up here So I am an IHG spire member for the record, so may get better treatment that you may expect. The only disappointment is the breakfast
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Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an
Responded 14 Jan 2019
Dear 548jason, Thank you so much for taking your valuable time and commenting us on TA! Your detailed description about our hotel's location and service will surely be helpful to other travelers. Nevertheless, we are sorry that the breakfast has disppointed you. We already shared your comment on our management meeting and measures will be taken shortly due to the cold food issue. We are so delighted and honored to have such a wonderful cleaning staff in our hotel who always puts guest's need in the first place. To provide all our guests a great and comfortable stay is our goal and we will strive even harder to accomplish that! Looking forward to welcoming back in the not too distant future. Best regards, Lea Li Assistant Marketing and Communications Manager
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Wonderful hotel and staff. Room was nice and comfortable after a long flight. Restaurant was wonderful, service great. Location was perfect, walking distance to many attractions. Highly recommend this hotel.
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Response from Crowne Plaza X, Guest Relations Manager at Crowne Plaza Xi'an
Responded 9 Jan 2019
Dear GypsySoulmates, Thank you for your motivational review on TA! We are thrilled to know that you had a good stay at Crowne Plaza Xi'an and we hope to keep providing you an excellent stay experience upon your next visit. Thanks for the recommendation! Wish you had a good day! Assistant Marketing and Communications Manager Lea Li
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We're so glad we made this choice. Exceptionally gracious and thoughtful staff. Beautifully designed rooms, both fun and elegant. The hotel is also a 5 minute walk from the Xi'an History Museum and a 5-10 minute ride to the ancient (exquisite and rare) old city of Xi'an.
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Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an
Responded 30 Dec 2018
Dear Shira1234, Thank you for staying with us at Crowne Plaza Xi'an. We are truly thankful for your kind review and highly appraise of our location and facilities. To make every guest a comfortable stay is the ultimate goal of our service and we are glad we did that during your stay. Looking forward to welcoming you back in the near future. Best regards, Lea Li Assistant Marketing and Communications Manager
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We really enjoyed our two night’s stay at this hotel. That was our first time to visit Xi’an in October. we were amazed not only the perfect view of the rooms, but their staff were extremely friendly!!!There was a manager named “Tiger” , offered us a very helpful information
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Response from Crowne Plaza X, Public Relations Manager at Crowne Plaza Xi'an
Responded 16 Nov 2018
Dear Jet36597477156, Thank you for your lovely review and your recommendation on TripAdvisor which means a lot to us. We believe we will have another chance to welcome you back in the future and have you experience our hospitality again. We will deliver your inspirational words to our staff Tiger and we believe he will definitely be motivated as well. Best regards, Lea Li Assistant Marketing and Communications Manager
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12345623
Take a taxi, it was about 160rmb to the airport, about 80rmb from the west railway station, about an hour travel time. That was for us, in April 2016
0 votes
I am sorry, but I really don't know :D But there are many taxis and the concierges are most helpful. You ask for a cab, the concierge would invite you to sit in comfort in the lobby and when he has a cab, he would come in and inform you. He would even open the cab door for you ! By the way, the cabs are inexpensive, and they scrupulously use the meter, plus give you the exact change (unless you offer to tip the drivers, in which case, they would say politely "Thank you").
0 votes
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Does the hotel have an ATM machine ?
Dear guest, thanks for your asking about the hotel facilities. We are glad to tell you we have one ATM machine in our lobby, it's Bank of China, which accepts MasterCard, Union Pay and VISA card. Welcome to acient city Xi'an and stay with us at Crowne Plaza Xi'an.
1 vote
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Does the hotel have an ATM machine?
Dear guest, we're glad to receive your question on hotel. We have one ATM machine in lobby.
0 votes
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What is the difference between the deluxe and club rooms?
Dear guest, thank you for interested in Crowne Plaza Xi'an. Our deluxe room and club room located in different levels, with different amenities, and guests stay in club floor enjoy more benefits than other guests, like have your breakfast in club lounge, and happy hour per day and etc. Welcome to our ancient city Xi'an and choose Crowne Plaza Xi'an as your accommodation.
0 votes
"All views are of the city, though the windows are quite small. My room was well decorated and had excellent amenities."
"We were on 31st floor and that was fine. Smog is really quite heavy in Xian so views are not extensive."
"High floor, club room"
"900 rmb for hotel Airport transfer or 200 by Taxi each way."
"Suites have fantastic amenities"
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12345614
PRICE RANGE
US$105 - US$142 (Based on Average Rates for a Standard Room)
LOCATION
ChinaShaanxiXi'an
NUMBER OF ROOMS
315
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