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Grand Mercure Xian on Renmin Square

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#10 of 2,532 Hotels in Xi'an
Certificate of Excellence
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Grand Mercure Xian on Renmin Square
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860 Reviews from our TripAdvisor Community

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Showing 598: English reviews
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Cambridge, United Kingdom
Reviewed 4 days ago NEW

Quite an imposing complex in a quiet setting away from the main road. Our double room was large enough not to feel cramped with a very good well appointed bathroom. No restaurant in the hotel you have to go next door but there is a breakfast room on site with a very good selection of various buffet foods. The Chinese...

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Thank RY46
Jersey City, New Jersey
Reviewed 1 week ago

I stayed here for 2 nights when I was traveling alone to Xi'an. I didn't spend much time in my room, just to sleep. I felt safe and the staff was friendly and spoke a little bit of English. The room was very hot / couldn't control the thermostat, but was able to open windows to let in fresh air...

Review collected in partnership with Accorhotels.com
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Thank Alix A
Singapore
Reviewed 4 weeks ago

Review collected in partnership with Mercure Hotels
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Thank Casper1503
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Melbourne, Australia
Reviewed 4 weeks ago

Trying to book a room, but there is some confusion in their room price description. It says "special offer with breakfast" but then it also says breakfast is not included under this! Therefore, I emailed the hotel to clarify it. Two emails but no reply! Then emailed Accor to try clarify it, still no reply! Waited for 10 days without...

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Thank Pineapple888
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Pineapple888, I'm so sorry to hear what you shared. No matter what, it is unpleasant and I apologize for it. At Accor we strive for great guest experience and I'm sure that this is not what we portray ourselves regarding service. There must be some misunderstanding and I really want to find it out. Thus would you please let...

Reviewed 4 weeks ago

The Grand Mercure looks a little bit old but the price including a well diversified and (healthy) breakfast buffet is worth every cent. Also the combination with the five star Accor Hotels next door is amazing and provides a high class spa/gym/swimming pool for customers of the Grand Mercure. The only reason I do not give 5 points is (next...

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Helpful?
Thank Michael G
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Michael G, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that the A/C didn't meet your expectation and apologize for any discomfort. We pay high attention to your comment and will do our utomost for improvement. On the other hand, your...

Surfers Paradise, Australia
Reviewed 13 February 2017 via mobile

We stayed at Grand Mercure in January 2016. It was a very private and secure complex situated inside the city wall. It is well within walking distance of local shopping centres, the City Wall and the Drum Tower and Bell Tower. The breakfast buffet was amazing. So many varieties to suit every taste. The staff were lovely and very helpful....

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Helpful?
Thank nardiagolder
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear nardiagolder, Bonjour! Thank you for staying at Grand Mercure Xi'an on Renmin Square and taking the time to share your experience with us. I'm terribly sorry that the availibility didn't allow us to arrange inter-connecting rooms for you during your recent stay, and apologize for any inconvenience caused. May I have your name and dates of stay please so...

Adelaide, Australia
Reviewed 11 February 2017 via mobile

The hotel is a bit old, but I didn't mind that. The rooms were very nice, service was very good too. They provided maps and told us tips of the city. The standout feature was the price though. You won't find a better place value for money wise

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Thank James K
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear kartikjos, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to read your comments. Your recognition motivates us to do it even better, thank you! We look forward to welcoming you again in the near future. Yours sincerely, Rudy...

Sapporo, Japan
Reviewed 7 February 2017

Good location and the staff is always ready for help you. Superb breakfast and confortable room. There are several malls near to the hotel for having Lunch and dinner. You can easily arrange a taxi for Terracota Warriors.

Review collected in partnership with Accorhotels.com
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Thank Tiozao_on_two_wheels
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Tiozao_on_two_wheels, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. Your recognition, especially to our ambassadors, motivates us greatly to do it even better. Thank you. We look forward to welcoming...

Paris, France
Reviewed 4 February 2017

This central located hotel is situated at a well kept site of several other hotels belonging to Accor. So first our taxi driver dropped us off at the Sofitel by error, but that was no problem - staff brought our suitcases over to the Grand Mercure. Our room had a good size and was well kept. Decoration was modern-classic and...

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Thank Whoopie89
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Whoopie89, Thank you for sharing your experience with us. It gives us great pleasure and encouragement to know that you find your recent stay enjoyable. Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. At the same time, I sincerely apologize for any inconvenience casued by the pool maintenance during your stay...

Melksham, United Kingdom
Reviewed 1 February 2017

The hotel is situated in a nice location with guarded entrance. Place was difficult to locate even from a taxi driver's point of view. Hardly anybody speaks English and this is not good as most people staying there are English speaking.

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Thank Shell W
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Shell W, Thank you for shairng your experience with us. The hotel is located in city center within walking distance to public transportation and shopping malls. Ren Min Da Sha (Ren Min Square), in which the hotel is located, is the landmark of Xi'an city. I apologize for any inconvenience you encountered in locating the hotel, and would like...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: £54 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Xian on Renmin Square 4.5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Ctrip TA and ACCOR so you can book your Grand Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#17 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No suggestions”
 of 5 bubbles RY46, 23 Mar 2017 | Read review
“well maintained. nothing to complain. It was perfect ”
 of 5 bubbles Casper1503, 27 Feb 2017 | Read review
“The higher you get, the warmer the rooms get, maybe try to book a room on the second floor.”
 of 5 bubbles michaelgT2828WC, 22 Feb 2017 | Read review
“Make sure you have directions at the ready for the hotel from the airport”
 of 5 bubbles 599shellw, 1 Feb 2017 | Read review
“A great 15 to 20 minute walk to the Muslim Quarter and to the Bell Tower.”
 of 5 bubbles gsrs04, 28 Dec 2016 | Read review
5 of 5