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Mercure Xian on Renmin Square

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Traveller (166)
Room & Suite (78)
Pool & Beach (3)
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Overview
  • Excellent29%
  • Very good51%
  • Average16%
  • Poor2%
  • Terrible2%
Travellers talk about
“renmin square”(68 reviews)
“other hotels”(49 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (625)
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1 - 5 of 433 reviews
Reviewed 2 days ago via mobile

Small sized rooms with quite hard beds. Room itself was clean and fit for purpose. If you opt for breakfast you have this in the grand mercure also located on the square which is much nicer/expensive. Similarly if you wish to use the pool or...More

Thank Miss_HB_21
Response from SofitelXian, Guest Experience Manager at Mercure Xian on Renmin SquareResponded yesterday

Dear Miss_HB_21, Thank you for providing us with the gift of feedback. We are sorry to know that the room facility didn't meet your expectation. I've shared your comment with hotel management and our efforts in striving for excellent guest experience will never stop. We...More

Reviewed 6 days ago via mobile

My husband, myself, and our 7 month old daughter stayed at the Mercure for 5 nights in the suite room. We had a very nice time and found that the hotel suited our needs nicely. The staff was friendly and helpful and the breakfast was...More

Thank Liz D
Reviewed 1 week ago via mobile

Centrally located near to the railway station you can easily go there take a bus to the terra cotta warrior and come back. Near to the muslim street and all the happening historical sites with in the coty Affordable and comfortable hotel I would rate...More

Thank Bilalp
Response from SofitelXian, Guest Experience Manager at Mercure Xian on Renmin SquareResponded 1 week ago

Dear Bilalp, Thank you for providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our service, motivates us greatly to do it even better, thank you. We look...More

Reviewed 2 weeks ago

Worst hotel experience in a long time, and the worst staff/service I had through my entire China visit. We had to wait over 10 min to check in, mid-afternoon, with only 1 person in front of me at the desk and 4-5 workers behind the...More

Thank canada-girl-R
Response from SofitelXian, Guest Experience Manager at Mercure Xian on Renmin SquareResponded 1 week ago

Dear canada-girl-R, Thank you for providing us with the gift of feedback. We are sorry that the stay was not pleasant. We are truly full during your stay and sorry for not being able to provide you a king/queen bed room. The service level is...More

Reviewed 18 March 2018

We arrived quite early to the hotel, as we had taken the overnight train from Beijing to Xi'an. They let us leave our bags with them and booked a taxi for us to visit the terracotta army, we only had 1 night in Xi'an, so...More

Thank Cheesy30
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About
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Children Activities (Kid / Family Friendly)
Free Parking
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Pool
Bar/Lounge
Details
Price range
US$50 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#23 Luxury Hotel in Xi'an
#101 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$50 - US$74 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Xi'an
#11 Romantic Hotel in Xi'an
#23 Luxury Hotel in Xi'an
#101 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms
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Traveller (166)
Room & Suite (78)
Pool & Beach (3)
Dining (2)
Questions & Answers
Ask a question
pappasan49
22 July 2016|
AnswerShow all 2 answers
Response from RenNYC | Reviewed this property |
I did not use any of these services. At the railroad station, I negotiated a flat rate which was better than taxi. The north station with the high speed trains was a bit of a distance.
0
Votes
ecotravelz
26 June 2016|
Answer
Response from Mariana P | Reviewed this property |
Sorry my late answer. The package that I bought have the breakfast included. So I don't know.
0
Votes
williamturner2016
22 May 2016|
Answer
Response from Jonathan H | Reviewed this property |
Phone at the Hotel 00862987928888 Fax 00862987928405
0
Votes
Room Tips
"Stay at another hotel! The Sofitel is next door..."
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"We had room on the second floor that looked out on to the street. It was fine. Some street noise, but not..."
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"Hopefully, the rooms are better above the 2nd floor."
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"Book a bigger room as the standard room is small"
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