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JW Marriott Hotel Hangzhou

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Traveller (570)
Room & Suite (115)
Dining (32)
Certificate of Excellence

About

Location
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Service
Value
Certificate of Excellence
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience.
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Property amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Great View
HOTEL CLASS
Hotel links
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822Reviews
627Photos
3Q+A
89Room tips
Traveller rating
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Popular mentions
This JW Marriott is in a good location for business travelers. Rooms will probably need improvement soon. Breakfast choices were wonderful. It was a short 2-day stay and we enjoyed it. Would stay again.
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Was there for a business trip. This was my 3rd visit to the place. The hotel is well located - almost everything nearby. ATM booths, malls, parks, rivers, even the Hangzhou Lake is of walking distance (~ 25 to 30 min).
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+6
Walked up to the front desk almost in panic mode as I needed to pay for the cab ride all the way from Shanghai and didn't have enough cash. Cabbie didn't accept credit card either. Thankful that front desk staff were kind enough to help me sort it out. Was extremely relieved.
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Located at the same property as its sister Courtyard Marriott which I had previously rated as one of the best hotels for service in all of China irrespective of price points. Indeed the JW feels artificial in service. Rooms are decent size but odd in shape. Gym is fine though
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Response from Mary z, Asst.Director of Rooms at JW Marriott Hotel Hangzhou
Responded 2 weeks ago
Dear Value Guest, Thank you for taking the time to speak with us about your recent stay at JW Marriott Hotel Hangzhou. I truly apologize that the service was not fully functional during your stay. I along with all other hotel associates, are passionate about offering the best possible experience to all of our guests and are subsequently looking into ways to improve the reliability of our service. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Mary
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The JW Marriott Hangzhou is placed at a very central location in Hangzhou downtown, close to metro station and shopping malls. I spent the last day of 2018 here as part of my tour in Hangzhou. The hotel was fully booked during that period so I have to wait in louge until to room
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View from the lounge
Photo provided by managementJW Marriott Hotel Hangzhou
Guest room
Photo provided by managementJW Marriott Hotel Hangzhou
Guest room
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12345623
sorry I don't have the actual size for the double beds, but that double bed is ok for 2 people.
1 vote
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You can take a taxi, it's reasonably priced. Not sure if metro is available. Take a print out of the address in Chinese and Taxi should be able to take you to the hotel.
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Dear Marionette, Thank you for your query, I am happy to be of assistance! Both are of the same distance, We'd like to suggest you to Hangzhou Station, Which is not so big, compares with the East station, and you can easy to find the Taxi Station. Looking foward to seeing you soon. Mary Q Assistant Front Office Manager JW Marriott Hotel Hangzhou
0 votes
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"High floors"
"high floors are nice"
"No noise issues even on low floors."
"Check that room is smoke free, and smells fresh, before setteling in"
"Ask for West Lake view"
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12345618
PRICE RANGE
US$136 - US$234 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
305
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