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Sheraton Grand Hangzhou Wetland Park Resort

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#9 of 2,314 Hotels in Hangzhou
Certificate of Excellence
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Sheraton Grand Hangzhou Wetland Park Resort
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366 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Paris, France
Reviewed 2 days ago NEW

Great location for the people who are looking for some calm, nature environment to spend some relaxing time. Good service in general, the equipment are at its standard, however better to be refreshed soon to compete with newly build hotels in the city.

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Helpful?
Thank KOKO186
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay with us and for you reviews, I am glad to read your kind words about the environment and service. Your suggestion is very valued for us. We are considering to implement the renovation of facility and equipment step by step. We'll also try our best to keep the service standard and bring...

Reviewed 2 weeks ago via mobile

Non smoking room apparently. Clients drunk in the hallway yelling at 1 am while concierge and receptionists are playing candy crush on their phones. The best of the best the room service that arrive half complete and without all the dishes. No excuse and of course they speak Chinese to foreigners as this is China. Hangzhou G20 LOL

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Helpful?
Thank Antoine C
Management response:

Dear guest, Thanks for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort. First and foremost, I would like to extend my apologies for not living up to your expectations and for letting you down on your recent stay. We are truly sorry for the inconveniences that you encountered in the midnight during your stay. According to your feedback,...

Reviewed 2 weeks ago

This was my second visit to the hotel, both times were a delight. The staff are friendly and very helpful and the food services are amazing. The buffet selection/quality is 5 star and the club lounge offers great service, we really enjoyed going to the club lounge for a bite to eat and a drink and the staff in there...

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Helpful?
Thank Clegggy
Management response:

Dear guest, Thank you for choosing to stay at hotel and sharing such pleasant comments with us. I am delighted that you enjoyed your stay with us. I'm also glad to see you are satisfied with the services. We try so hard to meet and exceed our guest’s expectations, and so it is wonderful to know that you felt very...

Newcastle, Australia
Reviewed 3 weeks ago

I was lucky enough to be hosted in this lovely hotel by friends in Hangzhou for 4 nights. Helpful staff and a plentiful breakfast buffet with multiple choices of Chinese (loved the congee) and Western breakfast selections.

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Helpful?
Thank Dave M
Management response:

Dear guest, Thank you for your stay and for your kind words on our service and breakfast. It is truly our pleasure to have looked after you and we will constantly to improve ourselves to meet and exceed every guest’s expectations. Thank you again for you review and I really do hope that we may have the chance to welcome...

Singapore, Singapore
Reviewed 13 December 2016 via mobile

This would have been my second time staying at Sheraton Grand Hangzhou - first time with the family (previous stay earlier this year was on a short business trip). Well to start off - I've been drawn to the beautiful architecture, room interiors and landscape of the hotel grounds. But let's fast forward to what exactly made this visit so...

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Helpful?
Thank Boonie B
Management response:

Dear Guest, Thank you very much for taking the time to review your stay with us at Sheraton Grand Hangzhou Wetland Park Resort. I am delighted that you enjoyed your visit, and that you found my team to be very helpful. We try so hard to meet and exceed our guest’s expectations, and so it is wonderful to know that...

Reviewed 12 December 2016

Me and my wife did our first trip together with our newborn baby. Being new to parenting we tried to find a comfortable place to stay at while visiting Hangzhou. We decided on staying at Sheraton Hangzhou and I didn't regret that decision at all. It is generally a fine hotel, but what stood out to me was the friendly...

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Helpful?
Thank oldtrackpants
Management response:

Dear guest, First of all, congratulations on being new parents. We are thrilled to know that you enjoyed your stay at Sheraton Grand Hangzhou Wetland Park Resort and thanks very much for the deatiled review. I am glad to learn that our services exceeded your expectations and i will be sure to share your kind words with our team and...

York Haven, Pennsylvania
Reviewed 29 November 2016

My only regret with with staying at this hotel was that my visit was too short! I'm looking forward to my next visit to Hangzhou so that I can fully enjoy the hotel amenities and the surrounding area. My room on the lobby level was very clean and modern. No issues with the room temperature - I set it to...

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Helpful?
Thank Slargon
Management response:

Dear guest, Thank you for choosing Sheraton Grand Hangzhou Wetland Park Resort and sharing your kind review on TripAdvisor. It is lovely to learn that you had an enjoyable stay with us. We appreciate your valuable feedback and will take steps to enhance our service in the future work to make sure that we'll never lose any request from every...

Birchrunville, Pennsylvania
Reviewed 28 November 2016

As I arrived at this magnificent hotel a smile lit my face. Spectacularly beautiful, exceptional staff, and wonderful restaurants and other facilities. They took care of me so well that I seriously thought about staying longer...like forever. When finally I had to leave, they asked me what they could improve, and I couldn't think of a single thing! Luckily my...

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Helpful?
Thank Smolinsky
Management response:

Dear guests, Thank you very much for taking the time to write such a wonderful review and sharing with us your experience at the hotel. We are delighted that you enjoyed your stay with us and it is very motivating for all of the team to learn of your kind words, which they work so hard to achieve. Our aim...

Seattle, Washington
Reviewed 5 November 2016

Great resort-style hotel. Very nice, helpful staff. Getting a taxi can take some time but the staff is very helpful. Located outside of town quite a bit - if you don't have a need to be in this location at the wetland park resort, there isn't a huge amount around, although the wetland park resort is adjacent and is very...

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Helpful?
Thank wwstraveler
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at hotel and sharing such pleasant comments with us. I am delighted to know that you enjoyed your time here. I shall definitely share your reviews to our team. Thanks again for your compliments and we look forward to welcoming you back in the near future. Yours Sincerely, Kathy Ma General Manager

Reviewed 2 November 2016

Im staying right now and the hotel is really nice, very clean and nice furniture. The only problem is that you have only one side elevator, so if you are in some rooms you have to walk or carry your hand lugagge for many metters.

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Helpful?
Thank Federico M
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and sharing your experience with us. I'm glad to read your kind words on the hotel. Since the hotel occupies a wide area, there are some rooms are relatively farther from the front desk. We are sorry about the inconvenience. Also, if you prefer the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 

Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: £130 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Ctrip TA, Agoda and Travelocity so you can book your Sheraton Grand Hangzhou Wetland Park Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#9 Family Hotel in Hangzhou
#45 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The general location of the hotel is in a quiet area.”
  • Isolated bath with 2 sliding doors to complete the square of the room for privacy.
 of 5 bubbles T7645FSdavem, 22 Dec 2016 | Read review
“All rooms were very nice. Some are a long walk from the elevator”
 of 5 bubbles wwstraveler, 5 Nov 2016 | Read review
“Lake sided rooms”
 of 5 bubbles DreamerDisha, 7 Aug 2016 | Read review
“Upper level rooms have more beautiful view.”
 of 5 bubbles Coconut_Panakotta, 17 May 2016 | Read review
“higher floors gets better views”
 of 5 bubbles nicholasl758, 29 Apr 2016 | Read review
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