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Sheraton Grand Hangzhou Wetland Park Resort

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#8 of 2,302 Hotels in Hangzhou
Certificate of Excellence
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Sheraton Grand Hangzhou Wetland Park Resort
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353 Reviews from our TripAdvisor Community

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Showing 173: English reviews
York Haven, Pennsylvania
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

My only regret with with staying at this hotel was that my visit was too short! I'm looking forward to my next visit to Hangzhou so that I can fully enjoy the hotel amenities and the surrounding area. My room on the lobby level was very clean and modern. No issues with the room temperature - I set it to... More 

Helpful?
Thank Slargon
Management response:

Dear guest, Thank you for choosing Sheraton Grand Hangzhou Wetland Park Resort and sharing your kind review on TripAdvisor. It is lovely to learn that you had an enjoyable stay with us. We appreciate your valuable feedback and will take steps to enhance our service in the future work to make sure that we'll never lose any request from every... More 

Birchrunville, Pennsylvania
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

As I arrived at this magnificent hotel a smile lit my face. Spectacularly beautiful, exceptional staff, and wonderful restaurants and other facilities. They took care of me so well that I seriously thought about staying longer...like forever. When finally I had to leave, they asked me what they could improve, and I couldn't think of a single thing! Luckily my... More 

Helpful?
Thank Smolinsky
Management response:

Dear guests, Thank you very much for taking the time to write such a wonderful review and sharing with us your experience at the hotel. We are delighted that you enjoyed your stay with us and it is very motivating for all of the team to learn of your kind words, which they work so hard to achieve. Our aim... More 

Seattle, Washington
Level Contributor
164 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 weeks ago

Great resort-style hotel. Very nice, helpful staff. Getting a taxi can take some time but the staff is very helpful. Located outside of town quite a bit - if you don't have a need to be in this location at the wetland park resort, there isn't a huge amount around, although the wetland park resort is adjacent and is very... More 

Helpful?
Thank wwstraveler
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at hotel and sharing such pleasant comments with us. I am delighted to know that you enjoyed your time here. I shall definitely share your reviews to our team. Thanks again for your compliments and we look forward to welcoming you back in the near future. Yours Sincerely, Kathy Ma General Manager More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Im staying right now and the hotel is really nice, very clean and nice furniture. The only problem is that you have only one side elevator, so if you are in some rooms you have to walk or carry your hand lugagge for many metters.

Helpful?
Thank Federico M
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and sharing your experience with us. I'm glad to read your kind words on the hotel. Since the hotel occupies a wide area, there are some rooms are relatively farther from the front desk. We are sorry about the inconvenience. Also, if you prefer the... More 

Delta BC Canada
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 October 2016

This hotel is very good. The design is interesting and successful, the location pleasant and handy for a walking area with many good, small restaurants, and the service is exemplary. The breakfast is better in the regular restaurant than in the Club Room. Many staff speak English well. The lounge area is spacious and amenable. Definitely a step up from... More 

Helpful?
Thank toptyke
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and sharing your experience with us. I'm glad to read that you enjoyed your time during the stay. The hotel will provide services that exceed guests' expectation by adhering to Sheraton brand standards continuously. We look forward to welcoming you back in the near future.... More 

Barcelona, Spain
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016

I came during G20 and there was a metal detector inside the hotel which was a bit off-putting. The security guards asked me to pour out my water bottle before I could check in. It was very strange. Aside from that, the hotel is nice but a little bit too big. This is a nice hotel but I think there... More 

Helpful?
Thank 343matthew
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you very much for taking your time to share your recent experience with us. During your stay at our hotel, Hangzhou was preparing for the G20 Summit. To ensure the safety of every guest, the hotel adopted strict security measures which is required by Hangzhou Policy Bureau. We are sorry about the inconvenience and looking forward to... More 

Illinois
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 October 2016

The room is very much an open floor plan when you walk in. The bathtub is pretty much right in the middle. If you close the partitions around the bathroom, the bedroom portion of the room becomes quite tight. The breakfast buffet had good variety. The front desk staff spoke good English and was very helpful. The Wi-Fi password originally... More 

Helpful?
Thank mcnickerton
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and sharing you recent stay experience with us. I am very pleased to know that you had a comfortable and memorable memory. We will persistently enhance our facility and service that exceed guests' expectation. Thank you again for choosing us and we look forward to... More 

Hong Kong, China
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 September 2016

Prior to our stay we had a number of requests for the concierge and they went above and beyond in meeting our needs and answering all my questions (we had some concerns with the G20 Summit taking place). Robert Zhang who I dealt with from the Concierge team was AMAZING! He helped me with all my questions about what was... More 

Helpful?
Thank SmileLaughLoveT
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort and sharing your experience on TripAdvisor. I am pleased to read that you have enjoyed your stay with us during your travel, especially for the service from Concierge. I think that they will be certainly delighted to hear of your kind comments, as they strive... More 

Level Contributor
7 reviews
4 hotel reviews
Reviewed 12 August 2016

Convenient location near the Xixi Wetland park, walking distances to a shopping area with shops and restaurants, as well as a museum. Walking trails around the hotel/park, themed gardens, and friendly staff that speak English. Rooms are comfortable, and the spa service is above average.

Helpful?
Thank kievew
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort, we are glad to bring you a pleasant and memorable memory during your recent journey. We will persistently enhance our service skill and try to provide most comfortable stay for every guest. We really do appreciate your detailed comments and look forward to meeting you... More 

New Delhi, India
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2016

Pros: 1) Clean rooms with reasonably good view 2) Excellent food for non-vegetarian people 3) Great facilities Cons: 1) Staff should know basic English (given that its a business hotel) 2) More options for vegetarian food needed

Helpful?
Thank DreamerDisha
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review

Dear guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park Resort. We really do appreciate your detailed comments. I have taken note of your feedback regarding the food and shared it with the Food & Beverage Department to help us to improve ourselves in the future work. We look forward to welcoming you back in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 

Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: £120 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Expedia, Ctrip TA, Agoda, Hotels.com, Priceline, HotelTravel.com, Travelocity and Odigeo so you can book your Sheraton Grand Hangzhou Wetland Park Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Spa Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#9 Family Hotel in Hangzhou
#42 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Sheraton Grand Hangzhou Wetland Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms were very nice. Some are a long walk from the elevator”
 of 5 bubbles wwstraveler, 5 Nov 2016 | Read review
“Lake sided rooms”
 of 5 bubbles DreamerDisha, 7 Aug 2016 | Read review
“Upper level rooms have more beautiful view.”
 of 5 bubbles Coconut_Panakotta, 17 May 2016 | Read review
“higher floors gets better views”
 of 5 bubbles nicholasl758, 29 Apr 2016 | Read review
“The rooms are well appointed so location of room on a particular floor should not be an issue. There are 5 floors.”
 of 5 bubbles roseandsatku, 9 Apr 2016 | Read review
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