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06/08/2017 07/08/2017
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    Sofitel Hangzhou Westlake

    No.333 Xihu Avenue, Hangzhou 310002, China
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$144
    US$129
    Great Deal
    US$131
    US$143
    Traveller (238)
    Room & Suite (80)
    Dining (32)
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    Overview
    • Excellent35%
    • Very good40%
    • Average16%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “kwee zeen” (4 reviews)
    “french touch” (3 reviews)
    “club room” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    5.0 Star Hotel
    All hotel details
    Hyatt Regency Hangzhou
    918 reviews
    #9 of 2,402 hotels in Hangzhou
     
    Wyndham Grand Plaza Royale Hangzhou
    834 reviews
    #3 of 2,402 hotels in Hangzhou
     
    Shangri La Hotel Hangzhou
    796 reviews
    #27 of 2,402 hotels in Hangzhou
     
    Four Seasons Hangzhou at West Lake
    484 reviews
    #2 of 2,402 hotels in Hangzhou
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (592)
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    1 - 5 of 330 reviews

    Reviewed 1 week ago via mobile

    We stayed in this hotel for our trip in Hangzhou, we live in China and get to travel alot. The room is nice and comfortable but they leave in the room only 2 tiny bottles of drinking water so you have no choice and you...More

    Thank דיאנה פ
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 6 days ago

    Dear Guest, Thank you for sharing with us your feedback. Your room service experience did not meet your expectation, please accept our sincerest apologies. please rest assure that we are taking action to resolve the problem and prevent future occurrence, it is our hope to...More

    Reviewed 1 week ago via mobile

    Good service, from checking in, to the club lounge, to checkout. We were among the very few foreigners, but everyone made an effort to speak at least a bit of English. We took the hotel's bikes for a ride around the lake, which was lovely....More

    Thank Stephan B
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 1 week ago

    Dear Stephan B, Thank you for sharing your positive feedback. It is always a pleasure to know that you had enjoyed your stay with us, I shall share with our team. We look forward to see you back and wish your next stay will be...More

    Reviewed 2 weeks ago via mobile

    We have stayed in a number of Accor Hotels. Being an Accor Plus member and with the latest stay included we would have clocked up 18 nights in Sofitel hotels alone. My experience with this hotel chain has been poor previously and hence I have...More

    Thank vtnz
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 1 week ago

    Dear vtnz, Thank you for sharing with us your positive feedback. Your commending is encouraging all of our team especially to Yuna and Robin, we shall keep this strength and extend to every of our guest. Look forward to see you back and wish you...More

    Reviewed 2 weeks ago

    My Experience with Sofitel Hotels for Business travel was completely shattered during my current stay at the Sofitel Hangzhou. The English speaking staff must have left. The management is not professional. The hotel seems to cater to unruly vacation crowd. When I return in a...More

    1  Thank ayl3
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 1 week ago

    Dear ayl3, Thank you for the feedback. We regret for the unsatisfied experience, since we have met individually and solved all the problems, we hope you are happy with everything right now, thank you for letting us know, we shall keep in touch and ensure...More

    Reviewed 4 weeks ago via mobile

    I went to Sofitel for 2 nights . The staff is very good all speak a good English , the lounge is nice and food is ok . Do not expect to spend a quiet night in this hotel the sound insolation is very bad...More

    Thank Henry L
    Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

    Dear Henry L, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Free Parking
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Pool
    • Hot Tub
    Details
    • Price range
    • US$118 - US$172 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Hangzhou
    • #10 Business Hotel in Hangzhou
    • #10 Spa Hotel in Hangzhou
    • #15 Luxury Hotel in Hangzhou
    • #41 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 233
    • Reservation Options
    • TripAdvisor is proud to partner with ACCOR, Booking.com, Ctrip TA, Priceline, Agoda, Hotels.com, Orbitz, TripOnline SA, Expedia, Travelocity, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Sofitel Hangzhou Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Sofitel Hangzhou Westlake Hotel Hangzhou ,
    • Hangzhou Sofitel
    Add Photo Photos
    Traveller (238)
    Room & Suite (80)
    Dining (32)
    Pool & Beach (3)
    Hotel & Grounds (150)
    Bathroom (21)
    Business Centre & Event Rooms (2)
    Nearby
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    .10 miles away
     
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    Victoria Regal Hotel Zhejiang
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    Dahua Hotel
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    .21 miles away
     
    Nearby Restaurants
    Starbucks (XiHu TianDi)
    36 reviews
    .10 miles away
    Hai Di Lao Hotpot
    8 reviews
    .17 miles away
    Wasabiya Japanese Restaurant (Yongjin Plaza)
    5 reviews
    .17 miles away
    Bellagio Cafe Jia Chang Cai
    5 reviews
    .15 miles away
    Nearby Attractions
    Museum of Traditional Chinese Medicine (Hu Qing Yu Tang)
    53 reviews
    .57 miles away
    Hangzhou Museum
    35 reviews
    .52 miles away
    Qinghe Square
    32 reviews
    .46 miles away
    Wushan Square
    33 reviews
    .52 miles away
    Ask a question
    Questions & Answers
    rui25frosty
    5 January 2017|
    AnswerShow all 2 answers
    Response from Rachael T | Reviewed this property |
    Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
    0
    Votes
    Room Tips
    "Just avoid this hotel"
    Read review
    "Front facing Westlake"
    Read review
    "Up-grade to an Executive room, it offers many extras"
    Read review
    "Do not stay close to the lifts"
    Read review
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