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HOTEL MYSTAYS Sapporo Station

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591 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Reviewed 1 week ago via mobile

We have a family of 4 staying in the hotel. For the price that you pay , I would rate the hotel as below average. The room was too small for 4 persons. The service staff also spoke very little English. They also require every keys to be returned upon checking out. The location was near to a station, but...

1Thank Feon A
札幌駅前 ホ, Reservation department. at HOTEL MYSTAYS Sapporo Station, responded to this review

Thank you for your review. We are so sorry for that we made you uncomfortable your stay. We can arrange the room for the biggest room in our Hotel, which are Junior Suite and Premier Room. Both rooms are 35sqmt, so I suggest you to make a reservation for 2 rooms next time, for your family. I am regret with...

Reviewed 2 weeks ago

Hotel Mystays has recently taken over best western and while some of the reviews has commented that its standards has dropped, I will like to share that my experience with the hotel has proven otherwise. When I checked into the hotel, the hotel reception informed me that there is no indication that I have selected a Ladies room. As the...

Thank Shujun H
Sapporo-station, Reception and Reservation at HOTEL MYSTAYS Sapporo Station, responded to this review

Thank you for your good review. We are so glad that you had enjoyed to stay at our Hotel. So sorry about that you had breakfast is not good, and we will renew our breakfast in each months, so hope you will try it next time. We are looking forward to receive your reservation, if you'll come to Sapporo next...

Reviewed 2 weeks ago

I would absolutely stay in this hotel again. It is very close to Sapporo station which is the main hub for subways and trains in Sapporo, making it very easy to travel around. It was clean, affordable, spacious (for Japan) and the staff were friendly and helpful. Excellent value for money.

Thank Joshua B
A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

To the hotel mystays Sapporo Station, I would like to wish big thanks to the front desk team working on shift 23/11/2016 night till 24/11/2016, 09:00 especially Mr Ken, who helped my wife and I a lot during my wife having difficulties looking for emergency hospital during midnight. I wish more people like him and the team. Who actually pay...

Thank A TripAdvisor Member
kuala lumpur
Reviewed 3 weeks ago

We spent a total of 3 nights in this hotel. Conveniently located, the hotel is merely a 5-minute walk away from JR Station Sapporo. The hotel is well-equipped with amenities, friendly staff and the bedrooms we have stayed in are kept clean and cozy. The rooms are small, which appears to be a norm in Japanese hotels, but there was...

Thank fancy48
Singapore, Singapore
Reviewed 31 October 2016

Booked 2 rooms there for 7 nights i.e. from 22 to 29 Oct 2016 There were 2 days (27 & 28 Oct) wherein the rooms were not cleaned at all though signage for make-up room were placed on the door. The staff simply put the signage back into the rooms without cleaning at all. Feedback to the staff at front...

3Thank YH2009
Singapore, Singapore
Reviewed 30 October 2016 via mobile

We walked in circles (in 3 degrees celcius)for 30 mins trying to locate the Best Western Fino Sapporo. Finally I gave up and rang them, only to find out they had 'changed' to Mystays SapporonStation. You would think that somebody could have dropped me a note, since I booked it 3 weeks ago. The staff seemed to lack warmth even...

Thank AlvinChanJB
Saint Louis, Missouri
Reviewed 23 October 2016

This hotel might be mislabelled. It was called Best Western when we were there just a few weeks ago. If it is a Best Western, it is the best of it's kind that I've seen. Usually most Best Westerns can be somewhat erratic in quality - some good, others rather poor. This one was excellent. The rooms were modern and...

Thank dumplings_n_grits
Honolulu, Hawaii
Reviewed 20 October 2016

I stayed here on October 16 and the hotel was okay except the bathroom smelled like leftover urine and I couldn't get rid of the smell. I just let it go since I was only staying one night. The desk clerk was just okay; he seemed like he was a trainee. I'm here again on Oct. 20 and they told...

Thank TheRealMelissa808
Glen Waverley, Australia
Reviewed 13 October 2016

Nice smell in the lobby , they put on some aroma incense . Walking distance to the train station which is a short distance abt 1-2 min walk, no underground direct link from hotel to the entrance/path to the train station and a massive underground shopping. If you are planning to take a train to airport, travel light as you...

1Thank Mui519

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  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about HOTEL MYSTAYS Sapporo Station

Address: 4-15 kitahachijonishi, Kita-ku, Sapporo 060-0808, Hokkaido
Region: Japan > Hokkaido > Sapporo > Sapporo Station , Kita Juni Jo Station
Price Range: £29 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HOTEL MYSTAYS Sapporo Station 3.5*
Number of rooms: 242
Reservation Options:
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Hotel Style:
#21 Business Hotel in Sapporo
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Questions & Answers

Here's what travellers have asked, with answers from HOTEL MYSTAYS Sapporo Station staff and other travellers.
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Questions? Get answers from HOTEL MYSTAYS Sapporo Station staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms are very small...”
 of 5 bubbles Peksha, 11 Oct 2016 | Read review
“Higher room could be better cause there is an Karaoke just nest to the hote.l”
 of 5 bubbles 133gabrielk, 27 Jun 2016 | Read review
“All rooms are super quiet.”
 of 5 bubbles SydneyB, 22 Jun 2016 | Read review
“The room for two with twin beds seemed to be larger than the superior double.”
 of 5 bubbles HappyTravellerYYC, 24 May 2016 | Read review
“Higher floors have less A/C unit noise”
 of 5 bubbles 488vl, 20 May 2016 | Read review
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