The GrandWest Arashiyama
48 Arashiyama Kamikaidocho, Nishikyo-ku, Kyoto 616-0016 Kyoto Prefecture
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Room & Suite (42)
Dining (16)
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
- Individually wrapped toiletries
Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The GrandWest Arashiyama
Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 288 in Kyoto
Location
Cleanliness
Service
Value
The GrandWest Arashiyama located west of Kyoto and within walking distance of Monkey Park, Tenryuji temple, Togetsu Bridge and Bamboo forest etc. Just 5min on foot from Hankyu Arashiyama station. If you want to be refresh, Arashiyama is the best place in Kyoto. Arashiyama was place of resort for nobles 1000years ago. Wake up early a bit than usual, and stroll around a hotel. There are beauty seasonal nature, fresh air and time passes slowly.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Highchairs available
Rooftop terrace
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Wine / champagne
Vending machine
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
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Room features
Air conditioning
Room service
Bottled water
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Complimentary toiletries
Refrigerator
Electric kettle
Kitchenware
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, Japanese
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
25Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
48 Arashiyama Kamikaidocho, Nishikyo-ku, Kyoto 616-0016 Kyoto Prefecture
Name/address in local language
Getting there
Car HireSee all Kyoto car hire
49Reviews2Q+A5Room tips
Reviews
Traveller rating
- 41
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Time of year
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Language
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Most Recent
Me and my girlfriend traveled to Japan in June of 2018 and stayed in this hotel for 2 nights. We missed a train from Hiroshima to Kyoto so we were late to checking in, after hours late. Fortunately the nice hotel staff person stayed after hours waiting for us to arrive. The rooms were amazing! Plenty of space, very clean, and had a traditional Japanese setting which we loved. This is close to Bamboo Forest, the River, and Monkey Park amongst other things. The restaurant downstairs was amazing too, great Hamburgers and staff. As an American who likes basic foods and from Los Angeles, the cheeseburger capitol, the burgers met and exceeded my expectations. The staff was great as they were very friendly and chatted with us in English. We will be back there in 2021 and definitely staying at The Grand West Arishiyama.…
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Date of stay: March 2019
Location
Cleanliness
Service
Helpful
Response from 松下 美耶, オーナー at The GrandWest Arashiyama
Responded 27 Feb 2020
We’re so happy that you were happy with our service and our staff always try to go the extra mile to accommodate our guests. We’re also happy to hear that you loved our spacious rooms and our location. It’s always great to hear that the burgers from our sister restaurant, CROSS was able to exceed the expectations of an American guest! We’ll definitely pass on your kind words to the staff. We’re so delighted that you’ll be visiting us again and can’t wait to make your stay even better! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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+1
Our family with one child traveled together from Hong Kong. The hotel staff received the children's chair from Amazon order and sent into the room. Very BIG room and clean. When I checked out, I left screws and instructions in my room. I highly appreciate that hotel sent all things to Hong Kong with free charge. I was surprised at such a WONDERFUL service. I will stay at this hotel in the next cherry blossom season. This hotel has no elevator and 3 levels only.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Mix with western and tatami, big room
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Helpful
Response from 松下 美耶, オーナー at The GrandWest Arashiyama
Responded 20 Feb 2020
We really appreciate the kind review you left us and were very happy to host you and your family! It was our pleasure to help you with the items you ordered, which we're glad to hear that you felt your room was spacious enough for everything! We're always happy to help our guests, especially if they've forgotten anything, and will gladly mail forgotten items to your desired destination (guests may incur shipping fees depending on the cost). Also, our building was remodeled from an apartment building to have a homey feel, so there was no elevator built into the design. Fortunately, our wonderful staff is always willing to help you carry your luggage, so please let them know beforehand or when you arrive that you need help carrying them to the lobby or to your room! It was a delight to be able to host and chat with you for more than one night, and we would love it if you came to visit us again during next year's cherry blossom season. Take care! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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We had the best time at the GrandWest. Our family of five felt so comfortable and taken care of by the kind staff (particularly Yuriko, who calmly dealt with hot chocolate spills and lots of luggage). The room was beautiful and spacious, the roof deck with a cozy tent was a great spot in the evening, the games and toys for the kids made them feel at home...we were so sorry to leave! Thank you so much for everything!
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Date of stay: November 2019Trip type: Travelled
Helpful
Response from gwa38, お客様担当マネージャー at The GrandWest Arashiyama
Responded 29 Nov 2019
It was our pleasure to host you and your family and no worries about the hot chocolate spills and luggage! I'm so happy to hear that you and your family had a comfortable stay here and that we helped your kids feel more at home with our toys. I'll pass on your kind words to Yukiko. We're all eager to welcome you and your family back again during your next visit! Take care! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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Stunned by the room style and amenities, I felt so lucky o have found this hotel. I booked the day before I stayed and everything was just too good to be true - walking distance to the bamboo forest and the street of famous Kyoto delicacies, the staff were as friendly and helpful as I found in other 5-star hotels, the amenities blew my mind away and my experience in staying here was fantastic. Will definitely be back!
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Date of stay: November 2019Trip type: Travelled
2 Helpful votes
Helpful
Response from gwa38, お客様担当マネージャー at The GrandWest Arashiyama
Responded 20 Nov 2019
Dear Kittikun Daniel U It was so lovely to host you and your family, and we're so happy that you decided to book with us! Your words about our amenities and hard-working staff mean a lot to us, thank you so much for sharing! We're always looking to provide the best experience for our guests and are always considering what amenities may help them feel more at home during their stay. We picked our location specifically because it's far enough away from the busy areas to get away from the crowds when you want to unwind but still convenient enough to walk to the beautiful sights. We'll pass on your kind words to the rest of our staff, and we'll be looking forward to welcoming you back! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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My family of five with 3 kids 18-21 picked this hotel for its proximity to west Kyoto sightseeing and single room accommodations for 5. We fit easily into the clean "western style" room with modern Japanese styling and were treated to a beautiful view of the hills, friendly service, and a relaxing stay. We could have stayed longer!
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Date of stay: July 2019Trip type: Travelled
Value
Service
Sleep Quality
Room Tip: Note: no elevator for those who may need one.
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Helpful
Response from gwa38, マネージャー at The GrandWest Arashiyama
Responded 6 Aug 2019
It was so nice to read your review and even nicer to host you and your family! We're thrilled that your kids found and chose our hotel -- we purposely designed our hotel from a former apartment building for families to have a comfy room and bed to relax after sightseeing in western Kyoto. Next time, we'd love to have you stay with us longer! Please come again soon! Kind regards, Guest Relations Manager The GrandWest Arashiyama
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Very friendly reception, good english. Great room with 4 beds for family of 4. Very easy walk from Arashiyama station. Arashiyama bamboo grove was wonderful. Restaurant downstairs was great for dinner, but limited menu so unless you love burgers only good for one night. There is a Lawson's convenience store 2 min walk down the road. The have complimentary bikes for hire, including for kids
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Date of stay: July 2019Trip type: Travelled
Rooms
Service
2 Helpful votes
Helpful
Response from gwa38, マネージャー at The GrandWest Arashiyama
Responded 5 Sept 2019
Thanks for taking the time to share your review of our hotel with us. We're really happy that you liked our beds and the size of our room. Thank you also for sharing your thoughts on our restaurant downstairs, Cross Burger Arashiyama. They indeed specialize in burgers, but they also have items on the menu for people who may not want burgers. We were happy to provide rental bikes for you and yours and hope you'll come back for a nice stroll or bike ride through Arashiyama soon. Warm regards, Guest Relations Manager The GrandWest Arashiyama
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+1
This hotel was absolutely fantastic. The staff is so welcoming and helpful you will feel at home in no time. The location is great, very close to the bamboo forest, bridge, and monkey park. The hotel has a little burger place downstairs with a wonderful local craft beer selection. Would highly recommend to all travelers!
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Date of stay: July 2019Trip type: Travelled
Helpful
Response from gwa38, マネージャー at The GrandWest Arashiyama
Responded 12 Jul 2019
Thank you very much for your kind words about our hotel and restaurant downstairs, Cross Burger Arashiyama! We love when our guests feel the same way as us about our amazing staff and also like our convenient location. We're so glad you left happy! We're looking forward to your next stay with us in Arashiyama! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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Super clean, great rooms in a friendly hotel. Traveling with 2 adult “children” it was an ideal location. Rooms are bigger than the average Japanese size. Good air con in June in the rooms meant we stayed cool in the heat. Would recommend for the welcoming service on its own.
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Date of stay: June 2019Trip type: Travelled
2 Helpful votes
Helpful
Response from gwa38, お客様担当マネージャー at The GrandWest Arashiyama
Responded 16 Jun 2019
We really appreciate your kind words! Thank you for taking the time to leave us a review. We're glad to hear that you were able to keep cool in your room despite the hot and humid weather that we have in Kyoto in June! We'd love to have you and your family back and are looking forward to your next stay with us! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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Fantastic all round, I cannot fault it! Excellent location, clean, comfortable and well stocked with all the things you needs such as tea and shampoo etc.. The front desk guy was extremely lovely and friendly, he helped us find the best places to visit and met our every need.
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Date of stay: May 2019Trip type: Travelled
Helpful
Response from gwa38, お客様担当マネージャー at The GrandWest Arashiyama
Responded 2 Jun 2019
We're so happy to hear that you had such a pleasant experience with us. Thank you for taking the time to share here! We always strive to do as much as we can to make our guests feel at home and at ease during their travels. We're glad you appreciated our organic shampoo! There's more where that came from waiting for your next visit, as are we, so we hope to see you and your friends again soon and will happily have our rental bikes ready for you! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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Very pleased I found this place, it balances experiencing Japan (kimonos and calligraphy in the rooms) with Western comforts (staff speak decent English, restaurant downstairs does excellent Western food with a Japanese twist). Rooms look brand new in terms of decoration! I had heard that Japanese people are friendly and helpful, and the Grandwest exemplifies that. It's not too far to walk into Arashiyama and theres a good café doing breakfast 5 minutes away (Yado café). Note that there are actually 3 train stations in Arashiyama and if you go to the JR one you'll be a long tiring walk from the hotel. Instead go to Hankyu Arashiyama station and the hotel will be a very short walk. I will definitely come back.
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Date of stay: April 2019Trip type: Travelled
Helpful
Response from gwa38, お客様担当マネージャー at The GrandWest Arashiyama
Responded 19 May 2019
Thank you for the awesome review about our hotel and our restaurant downstairs! The head chef is always thrilled when Western customers compliment his meals, so I'll definitely pass along your kind words! Also, our rooms are designed to represent the traditional and modern aspects of Japan, so it’s really nice to know that you liked the room and enjoyed your stay with us. Walking to the JR station is about a 15-to-20-minute scenic walk through the main streets of Arashiyama, but if you're not in the mood, the Hankyu train is only about a 5-minute walk and accessible to both Kyoto's and Osaka's shopping areas, which we recommend you visit when you come back! We’re all looking forward to having you stay with us again! Warm regards, Guest Relations Manager The GrandWest Arashiyama
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PRICE RANGE
US$136 - US$198 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoWestern Kyoto
NUMBER OF ROOMS
10
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Claim Your Listing Frequently Asked Questions about The GrandWest Arashiyama
Which popular attractions are close to The GrandWest Arashiyama?
Nearby attractions include Horinji Temple (0.3 miles) and Arashiyama Hybrid Art Museum (0.1 miles).
What are some of the property amenities at The GrandWest Arashiyama?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The GrandWest Arashiyama?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The GrandWest Arashiyama?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The GrandWest Arashiyama?
Yes, free parking is available to guests.
What are some restaurants close to The GrandWest Arashiyama?
Conveniently located restaurants include Nishiki, Musubi Cafe, and Arashiyamakan.
Which languages are spoken by the staff at The GrandWest Arashiyama?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to The GrandWest Arashiyama?
Many travellers enjoy visiting Ninna-ji Temple (2.3 miles), Daikaku-ji Temple (1.4 miles), and Sagano (0.8 miles).
Is The GrandWest Arashiyama accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.