The Ritz-Carlton, Kyoto
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The Ritz-Carlton, Kyoto

Kamogawa Nijo-Ohashi Hotori, Nakagyo-Ku, Kyoto 604-0902 Kyoto Prefecture
Traveller (1876)
Room & Suite (699)
La Locanda at The Ritz-Carlton Kyoto
Dining (292)
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£1,055
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£1,045
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About

4.5
#16 of 338 hotels in Kyoto
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Ritz-Carlton, Kyoto, the first luxury urban resort in Japan, sits serenely on the banks of the Kamo river, with sweeping views of the famous Higashiyama mountains. The resort in Kyoto features 134 guest rooms and suites, four restaurants and bars, The Ritz-Carlton Spa, and four different types of banquet rooms ranging from corporate dinners, to meetings, exhibitions and private events. It also boasts a unique partnership with Pierre Hermé Paris, creator of Haute Pàtisserie, showcasing popular creations and introducing an exclusive range of signature desserts. Blending the centuries old traditions and rich culture of Japan's ancient capital with modern luxury, The Ritz-Carlton, Kyoto brings to life the cultural heart of Japan. The hotel is in close proximity to Kyoto's popular downtown areas including Gion, Pontocho and the city's retail and entertainment district.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Sofa
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
River View
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Earn points toward free nights.

Location

Kamogawa Nijo-Ohashi Hotori, Nakagyo-Ku, Kyoto 604-0902 Kyoto Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Itami Airport
24.6 mi
See all flights
Kobe Airport
40.7 mi
See all flights
1,665Review24Q+A100Room tips

Reviews
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Traveller rating
  • 1,358
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Detailed Reviews
Lindsay Nelson wrote a review Feb 2020
New York City, New York82 contributions174 helpful votes
+1
5.0 of 5 bubbles
Ended a week long business trip in Japan at the Ritz Carlton Kyoto, after a few days in Tokyo at the Palace Hotel. This was my first trip to Kyoto, which was an easy, charming and accessible city. Strongly suggest dining at "Another C" restaurant, helmed by a Japanese American chef.

What I love abut the Ritz Carlton Kyoto

Design: Absolutely stunning interior design with a strong connection and sense of place. After staying in many Ritz Carltons around the world, this property (along with Koh Samui) truly feels like it was designed and inspired by Kyoto. Often you have to weigh the comfort, consistent level of great service and the Bonvoy perks with a degree of genericness. The Ritz Carlton Kyoto is the exact opposite. It exuded everything I imagined about Japanese design, with clean lines, open spaces, glass exposure, and zen mood lighting throughout.

Suites: The large suites make my Manhattan apartment look small. Huge bathroom, beautiful balcony overlooking river, comfortable beds, and beautiful design elements like traditional tea station and book shelf. You might find yourself looking for excuses to stay inside.

Hairdryer: As a woman who appreciates a great hairdryer (and remains utterly confused why luxury hotel cheap out here) I can safely report it was high powered.

Activities: They offered free hiking and city bike tours, both guided (at the time) from a lovely Belgian hospitality student on rotation at the property. I did the hike, which was a great way to see more of the city while burning off indulgent dinners. Note it's fairly steep, which was great for me but not so great for the others who weren't quite dressed/prepared.

Staff: The staff were lovely and attentive while remaining human. Some hotels turn their people into robots. I also forgot a dress in the room, and they arranged shipment back to the states immediately.

Location: Located right on the river, within walking distance to the heart of town. For me this was a big advantage to the Aman, especially if you are in town for a short period of time.

Worth Knowing

I genuinely loved nearly everything about this hotel, so if I'm getting picky, they pour very small glasses of wine at the bar while charging (expectedly) top prices.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dphoto5 wrote a review Mar 2020
Baldwinsville, New York84 contributions97 helpful votes
5.0 of 5 bubbles
This very important review is well over due. My husband & I travel quite a bit. This stay was the greatest experience ever in a hotel!
First of all, the hotel is absolutely amazing! We were greeted by Pedro who gave us a tour of this hidden paradise. You feel like you have stepped into another world when you enter. The staff was very friendly & available to assist when ever you needed anything. Although, Pedro always seemed available for questions or anything we needed. He went above and beyond in his role. We felt like we were the only guests in the hotel.
We traveled through Japan for 2 weeks as an anniversary celebration. The staff knew it was our anniversary & truly made it extra special (the best was a card signed by the staff with personal messages). We felt like we were home. The staff here did everything to make us feel welcome.
We had the breakfast buffet each morning. This buffet was also one of the best we have experienced. There was a wonderful selection of fresh & delicious food. The staff never let our drinks get too low or an empty plate sit on the table.
We only stayed 2 nights in Kyoto, though I wish it had been longer. One of the evenings we chose to order room service and stay to enjoy the beautiful room with a view of the river. Our room had everything we could possibly need. The bed was like sleeping on a cloud.
If you enjoy luxury, comfort, and friendly, professional staff, this is the place to stay.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
maggie44113 wrote a review Mar 2020
267 contributions131 helpful votes
5.0 of 5 bubbles
From start to finish, hands down the best hotel in Kyoto and maybe all of Japan. As I explained to Simon Finch, the charming and attentive general manager, the hotel is so nice, you never really want to leave the property. The very expansive room overlooking the river exudes a calm, peaceful atmosphere with flawless design elements. The hotel is beautiful- long and low and understated but elegant. And the staff is amazing- lovingly attired for this temple/shrine town - and ever attuned to the needs of its guests. A top notch team led by an individual who is well admired by his staff and they all aim for the best service which results in a wonderful experience in Kyoto for their guests. Enjoy!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexandra wrote a review Feb 2020
London, United Kingdom36 contributions60 helpful votes
3.0 of 5 bubbles
We were looking forward to come to this hotel. We liked the location and the style of the lobby architecture. It is elegant and seemingly fabulous. Between the cost of the room and taxes we were already at the rate of 1,000 usd per night plus two days at 1,100, Plus consumption tax 110usd, plus “service charge” of 150 usd both DAILY! Why is this? They argumented that in Japan it is not customary to tip, thus, they charge ”service”: NOT OPTIONAL, as a tip, is. Now, let me tell you that the room was not clean; a layer of dust was there for three days allover, still after we complained. I ended up talking to the maid in Japanese. At night a tiny sachet containing two minimal chocolates was left on our bed. We needed to divide it. Two tiny soaps that kept on wasting shared one tray in between our two basins for hand washing. The room was so small that if we opened our bags the door was blocked. The gentleman in charge of checking us out, acknowledged our complains and apologized but this WAS NOT reflected on the bill. We understood this hotel belongs to an American -Marriot- corporation, and indeed it shows the greediness of the Western way of doing business and not the Japanese “hospitality from the heart” omotenashi no kokoro. Shame. We will not come back to this hotel. Not this year when we are back, not next, not ever.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Do not come here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from simonfinch1968, Guest Relations Manager at The Ritz-Carlton, Kyoto
Responded 3 Feb 2020
Dear Alexandraorloff-Sama Thank you for taking the time to share your review with us and please accept my apologies for the shortcomings you have faced. Our ladies and gentlemen strive everyday in making our guests stays memorable and I am truly sorry that we have failed to do so with you. Would you wish to discuss further, I invite you to write to me directly at simon.finch@ritzcarlton.com. It would be my pleasure to further assist you and hopefully bring some closure or perhaps resolution to the challenges you faced. Kind Regards, Simon Finch Loyalty Manager
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johnathome wrote a review Oct 2023
New York City, New York301 contributions208 helpful votes
5.0 of 5 bubbles
My 2nd stay at this RC and was happy to say that the hotel continues to impress.

Arrived by taxi from Kyoto Station after taking the train. Immediately helped with baggage and a welcome. Instead of checking in at the front desk, they escorted us to the dining area and seated us on a sofa, brought us drinks and towels. We were asked if we wanted to do our check-in in our room which we agreed.

This was a points stay and received a King with courtyard view. The attendant walked through the hotel amenities and offered to make reservations for breakfast (free for Marriott Platinum or above members) which was a Western or Japanese set.

The room itself was large and plenty of space. Plugs by the bedside and great wifi though out the property. Large bathtub/shower and double sinks.
Turndown service in the evening. Nespresso and kettle in the room.

Did not eat at the hotel besides breakfast and did not use the gym or pool. The hotel was quite busy when we were there. Breakfast was wonderful and quite a lot considering it wasn't a buffet. Probably the best coffee we found in Japan.

Excellent service from the concierge who helped with dining reservations to the bellhop offering bottles of cold water when we went out for our tours to the team at the breakfast.

Location wise, the RC is in a quiet area but walkable to Gion and the subway is probably a 5 min walk. We used taxi and subway for a few trips without any problems.

Overall, another wonderful stay and would stay at the RC again the next time we get back to Kyoto.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
juliainnyc wrote a review Apr 2024
8 contributions
1.0 of 5 bubbles
So disappointed with our stay here. The hotel is really let down by poor service and lack of staff who can speak with English or Japanese.
We were checked in,after travelling for 24 hours, by Maya who did not bother to tell us if/when our room was ready. Upon asking at the front desk we were informed “housekeeping is in your room and it will be ready in 2 hours”. Once we got to our room it took another 45 minutes and 2 calls before we could get our luggage.
Travelling with a teen, we tried to order a milkshake from room service. Again, staff did not speak Japanese and only broken English. She asked “would you like warm or cold milkshake” before calling back and informing she would try and find out what a milkshake is. In the end someone showed up with a wineglass of ice-cream.
Breakfast was generally poor. Took over 10 minutes for 2 tiny pancakes for the teen and an undrinkable hot chocolate. Unless you like eggs, very limited options available and again language issues with many of the staff speaking only Chinese and limited broken English.
Did not use the concierge but the porter desk was useless. As they were unable to ever secure a taxi we just gave up and booked though Uber to save ourselves the hassle.
The property has aged well and rooms are decent, however, the hotel is totally let down by extremely poor service.
Check in 0/10
Breakfast 1/10
Porter 0/10
Room 8/10

For the price you pay here, I would suggest staying at The Mitsui, Four Seasons, Six Senses, or Park Hyatt, all of which are renowned for good service.
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Date of stay: March 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Stay elsewhere if you would like good service, this Ritz is run by trainees.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mio Osaki, Other at The Ritz-Carlton, Kyoto
Responded 3 weeks ago
Dear frohandjj2, Thank you very much for your recent stay with us at The Ritz-Carlton, Kyoto. Thank you for taking the time to let us know about your experience while staying with us. We regrettably learned that your experience of staff service was below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with all leadership team to ensure the necessary guidelines are in place and reviewed to prevent the similar feedback from occurring in the future. We do sincerely apologize for any inconvenience caused you while you were with us. Once again, thank you for your stay and valuable feedback. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BeeLittle wrote a review Sept 2020
Downers Grove, Illinois1,588 contribution296 helpful votes
+1
5.0 of 5 bubbles
Excellent and beautiful hotel in Kyoto! Rooms are great, service is superb! Concierge service top notch. The best hospitality you can wish for.
Complimentary bicycle tours offered by the hotel in the morning are so refreshing and give you an idea how to spent your day.
Breakfast both the western style buffet and Japanese style restaurant serve delicious options, excellent looking and tasting food.
Spa services -- uh oh - cannot complaint but nothing to brag about...
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Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FlyinFinn1 wrote a review Apr 2023
Los Angeles, California148 contributions236 helpful votes
1.0 of 5 bubbles
We were scheduled to stay at this hotel last week. But, we canceled the reservation after it became very clear that they do not like or welcome LGBT people. After we made the reservation, concierges Sho Minamiyama and Reina Suzuki were exceptionally responsive to making reservations and arrangements in advance of our stay. However, we are a married gay male couple and when I asked them to correct the itinerary they sent from “Mr. and “Mrs.” to “Mr. and Mr.”, they totally ghosted me. Neither Sho nor Reina ever responded to any of my emails again. This was after responding within 24 hours to every prior email for months. Additionally, the reservations department never responded to my request to correct our reservations to two men. After one month of follow up and after reading another reviewer’s issue with LGBT discrimination when he stayed at this hotel (and confirming this with him by a direct message conversation), we canceled this reservation and moved to the Four Seasons Kyoto which welcomed us with open arms. If you are LGBT or simply an ally of my community, then I recommend you think twice before staying at this property. They are totally disgusting and discriminatory.
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Date of stay: March 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Stay away
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Masaya Tanaka, Guest Services / Front Office at The Ritz-Carlton, Kyoto
Responded 3 Apr 2023
Dear FlyinFinn1, Thank you for sharing your experience with us. It is certainly not meet our service standard at all and we feel very sorry to learn your experience from your comment. Your recounts are not reflective of the experience we aim to create for our guests, and we would like the opportunity to discuss this with you personally, please feel free to reach us at mio.osaki@ritzcarlton.com. The Ritz-Carlton, Kyoto Quality Manager Mio Osaki
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Suzanne wrote a review Jul 2023
Victoria, Canada3 contributions
5.0 of 5 bubbles
The Ritz Carlton in Kyoto provided an exceptional stay. Nestled in the heart of the city, this hotel blends traditional elegance with modern comfort in a way that's truly remarkable. The attentiveness of the staff, especially Ana, was palpable from the moment we checked in - every detail tailored to make our stay comfortable and memorable.

Our room offered a stunning blend of traditional Japanese aesthetics and provided both charm and convenience in its location next to the Kamogawa River, the Higashiyama Mountains added a serene backdrop to our stay.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nikorn T. wrote a review Feb 2021
Bangkok, Thailand47 contributions18 helpful votes
+1
5.0 of 5 bubbles
Winter before pandemic, I and my partner visited Kyoto and it was our chance to experience Category 8 of Marriott intl. During the cold weather outside once we arrived we felt so warm from thier hospitality. Mr. Ray introduced us ahead to do in room arrival process and discussed about how we experience the city. Super touch at very first moment here. The hotel is very nice and homey with wood decoration. With a superb macaron outlet, pierre herme was greeted you at the door. We enjoyed the michelin star restaurant 'Misuki' with flawless culinary experience ever. This was our great memorable trip. RC Kyoto is second to none. Recommended.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Amazing Lucca
Los Angeles, California394 contributions167 helpful votes
No, but its 10 - 15 min nice walk.
FlyinFinn1 asked a question Feb 2023
Los Angeles, California148 contributions236 helpful votes
このホテルは同性パートナーに優しいですか?
Answer from Masaya T
Our hotel serves all guests equally. Please be assured that we aim to make everyone comfortable.
FlyinFinn1 asked a question Feb 2023
Los Angeles, California148 contributions236 helpful votes
Is this hotel gay friendly?
Answer from Masaya T
Our hotel serves all guests equally. Please be assured that we aim to make everyone comfortable.
Answer from Jarb46
San Juan, Puerto Rico495 contributions172 helpful votes
We were only two sonI do not know but it you are staying at the Ritz Carlton the taxi fare should be of little concern.
juliainnyc wrote a tip Apr 2024
8 contributions
1.0 of 5 bubbles
"Stay elsewhere if you would like good service, this Ritz is run by trainees. "
Read full review
mokstarr7 wrote a tip Apr 2024
Livermore, California1 contribution
5.0 of 5 bubbles
"As titanium elite, you can choose in-room dining instead of going to the restaurant for breakfast. Menus are similar enough."
Read full review
Sachi Sharma wrote a tip Mar 2024
Phoenix, Arizona139 contributions140 helpful votes
4.0 of 5 bubbles
"Very expensive, check around for cheaper and nicer places"
Read full review
louisianamom wrote a tip Mar 2024
new orleans, la39 contributions51 helpful votes
5.0 of 5 bubbles
"contact the concierge ahead of your visit for restaurant reservations and recommendations"
Read full review
Jeremy L wrote a tip Jan 2024
Orlando, Florida15 contributions16 helpful votes
5.0 of 5 bubbles
"Try to get a room facing the river. The sunrise over the mountains is beautiful. Also, I highly recommend the guided bike tour."
Read full review
Not the right property for you?
There are more places to choose from in the Kyoto area.
PRICE RANGE
£1,064 - £1,323 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
134
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE RITZ-CARLTON, KYOTO - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about The Ritz-Carlton, Kyoto
Which popular attractions are close to The Ritz-Carlton, Kyoto?
Nearby attractions include Ippodo Tea Kyoto (0.2 miles), Honnoji Temple (0.3 miles), and Gyogan Temple (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Kyoto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kyoto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Kyoto?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton, Kyoto?
Conveniently located restaurants include Trattoria Macedonia Yuki, Fortune Garden Kyoto, and Le Bouchon.
Are there opportunities to exercise at The Ritz-Carlton, Kyoto?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Kyoto have airport transportation?
Yes, The Ritz-Carlton, Kyoto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Kyoto located near the city centre?
Yes, it is 0.8 miles away from the centre of Kyoto.
Are any cleaning services offered at The Ritz-Carlton, Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kyoto offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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