Suiran, a Luxury Collection Hotel, Kyoto
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Suiran, a Luxury Collection Hotel, Kyoto

12 Susukinobabacho, Saga-Tenryuji, Ukyo-Ku Saga-Tenryuji, Ukyo-Ku, Kyoto 616-8385 Kyoto Prefecture
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Room & Suite (182)
Dining (134)

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About

4.5
#64 of 339 hotels in Kyoto
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Suiran, a Luxury Collection Hotel, Kyoto is located along the ever peaceful Hozu River. From the golden pavilions of Kinkaku-ji and the serene gardens of Ryoan-ji, to the towering Katsura Imperial Villa, there is much to uncover. For a more contemporary experience, stroll down Philosopher. Embark on a journey as you explore the Japanese-style experience with our luxury hotel.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Walking tours
Children Activities (Kid / Family Friendly)
Taxi service
Banquet room
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Spa
Facial treatments
Full body massage
Hot spring bath
Massage
Open-air bath
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mountain View
Luxury
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Earn points toward free nights.

Location

12 Susukinobabacho, Saga-Tenryuji, Ukyo-Ku Saga-Tenryuji, Ukyo-Ku, Kyoto 616-8385 Kyoto Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
Itami Airport
20.8 mi
See all flights
Kobe Airport
36.7 mi
See all flights
377Reviews9Q+A49Room tips

Reviews
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Detailed Reviews
Leszek wrote a review Jan 2020
Zurich, Switzerland123 contributions69 helpful votes
5.0 of 5 bubbles
We spent here 5 days towards the end of November, when we were lucky to enjoy the beautiful autumn in the Arashiyama area. As we were travelling with a little 4-month old boy, we focused on exploring the vicinity of the hotel. There was so much to see, that we even didn’t bother going to Kyoto itself. Hotel has very nice location, close to the center of things, but at the same time you can relax from the touristy crowds you have in other places. Two highlights of our stay were: 1. The breakfast – on all the days we were given a separate room so that we can have the breakfast at peace with our little one – and the food was delicious. 2: Hotel staff, who were extremely friendly and professional at the same time. Especially Hiromi-san, the Chief Concierge was always around for our request or to make our little boy laugh 😊 As a Ambassador member of Bonvoy loyalty program, I got upgrade to a higher floor room, which we appreciated, as the views of the autumn leaves from our balcony were spectacular. The hotel was fully booked during our stay, so it was a nice bonus. The only ‘complains’ I would have is that the bed was too soft for our taste and the bathroom area was quite compact. However all in all, we had a really great stay and would happily return one day.
Read more
Date of stay: November 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Latitudes_Dancer wrote a review Jan 2020
Los Angeles, California137 contributions203 helpful votes
4.0 of 5 bubbles
Nestled outside the central city of Kyoto along a river (about 30 min from the main train station), this tranquil hotel is a good blend of western amenities along with eastern service. Upgraded to a suite, the room was large and comfortable. The automated window coverings didn't all work and they were confusing to operate. Inadequate English television stations. Staff was very helpful, specifically including the concierge. Restaurant dinner menu is overly limited, but the food was very good. Breakfast menu included the standard fare plus some surprising options and the food delicious. Sake and champagne tasting at the hotel was a waste of time....but I think it might have been free (otherwise it was a waste of money, too!); find another option for a true tasting experience. It was expensive to stay at this property and, although I didn't see a lot of other options in Kyoto, unfortunately the overall experience did not merit the cost.
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Date of stay: January 2020
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Suite with a courtyard view is great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sajek Valley Resort wrote a review Apr 2021
Rangamati, Bangladesh20 contributions28 helpful votes
5.0 of 5 bubbles
Amazing hotel!
The room is clean and comfortable, especially the bed.
The dinner is great and better than we all expected. Also the breakfast.
Strongly recommend the Champagne happy hour at the cafe and the dinner.
Staffs are very very helpful and friendly, we managed to get the specialize menu for some reasons and all the staffs worked very hard to solve our requests.
The hotel offers one-way pick-up/ drop-off between hotel and Kyoto station, which is very helpful, especially when there are senior members in the group.
One of the best experiences in Japan.
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas wrote a review Nov 2020
Tokyo, Japan1 contribution4 helpful votes
1.0 of 5 bubbles
I recently stayed the hotel Suiran in Kyoto and was disappointed. Even though the hotel was 85,000, the highest category of Marriott hotels, it did not live up the the expectation at all. Please avoid this hotel. The location is great and the gardens are beautiful, but this is NOT worth the money or points at all and is incredibly boring.

I called the Marriott support line after the stay and received a blank template apology from the hotel. They even forgot to edit the template to remove " __GUEST ISSUE__" and write in an actual solution.

We were served breakfast in the cafe instead of the proper restaurant (which is supposed to be the historical wing of the property)>

Marriott status was not mentioned during checkin.

We were not walked to our room or given an explanation of the limited facilities of the hotel.

The usage of the onsen (hot spring bath) was a paid rate of 5000 yen for an extremely basic bath. Compared to the baths available at other hotels in Japan, it was extremely disappointing.

There was no turn down service in the evening.

Gym was closed, wasnt posted on website or notified before arrival.

I was not offered the 20% discount on the breakfast. For 5000 yen ($50), the breakfast was extremely basic. Even at inflated hotel prices, it was quite bland and disappointing. The old pictures of breakfast on flyertalk are completely different than what was offered.

I feel serious regret that I did not stay at either the Mitsui or the Ritz Carlton instead of the Suiran. The paid rate of the hotel for the night I stayed was $1,000! I would feel disgusted if I spent that amount of money for this stay.
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Date of stay: November 2020
1.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H G wrote a review Jan 2020
Dubai, United Arab Emirates52 contributions48 helpful votes
4.0 of 5 bubbles
This hotel is lovely and situated away from the active part of Kyoto. The only reason I won’t give it 5 stars is because the room was slightly basic without the best view. However Hiromi Maruyama deserves the highest recognition. She was perhaps the most amazing concierge ever! She provided us with amazing recommendations and got us bookings at two michelin starred restaurants within 24 hours notice; a total superstar!
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cynthia T wrote a review Dec 2023
67 contributions46 helpful votes
5.0 of 5 bubbles
Had a lovely stay at the Suiran with my husband and toddler! We stayed for 3 nights with the wine and dine package. Food served was exquisite with attention to details and quality of the food.

The room was well appointed, clean and comfortable with a lovely view of the beautifully manicured courtyard.

The staff provided excellent service, making us all feel at home and also in a luxury property. My toddler is a very picky eater and the staff tried their best to cater to her needs. They even got the chef to specially prepare a dish of chawanmushi for her despite that not being on the menu!

The location of the Suiran is fantastic, well within walking distance of shops/ food and Arashiyama tourist sites. The property was beautiful in autumn with the autumn leaves.

Parking our car there was also a breeze with excellent concierge service. The staff even went the extra mile to provide us with bottles of water in the car and helping to clear up the car on the day we checked out!

We will definitely stay here again on our visit to Kyoto!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Time & Space Adventurer wrote a review Oct 2022
New York24 contributions33 helpful votes
5.0 of 5 bubbles
I have stayed in many hotels in the world, but Hiromi Maruyama, the chief concierge at Suiran has to be the best! I only stayed there one day, but she treated me as if I was long time customer. I had an order in Tokyo that was sent to the hotel, and she made sure to have it delivered to our room before we arrived. I asked for assistance with a dinner reservation, and she knew the chef and made sure that we were able to get prime seats.
Even after I left, she sent me a note apologizing that she wasn't available to send me off her self. Incredible! This level of commitment and service is truly extraordinary.

The hotel has a delightful champagne happy hour in the garden or overlooking the river. The drinks and the accompanied snacks were both excellent. We decided to procure said snacks the next day because we liked them so much. The location is perfect as well, close enough to all the action, but just on the periphery so it's not too crowded. Finally they offer complimentary taxi service to Kyoto Station when you leave. Delightful!
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: One of my favorite restaurants is in walking distance - Shorian. Reservations are a must!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PandM0 wrote a review Apr 2023
Seattle, Washington221 contributions238 helpful votes
5.0 of 5 bubbles
Just spectacular on all levels.

Booked the Shirosumire room which was perfection. The bathroom was ginormous, beautifully appointed with the onsen opening up via a glass door to it and the rain shower. Plush, ample towels and wonderful bed. Gardens and common areas are beautiful.

Food was terrific for both dinner and breakfast—booked the wine and dine package which included both breakfast and dinner, and was worth it. Dinner was 14 courses, so varied and delicious. Also enjoyed complimentary evening champagne in their café which fronts the river.

Location is at the end of the road, next to the river, and a 10-minute walk to Bamboo Alley, Tenryu-ji gardens, Okochi-Sanso Villa. A total winner.
Read more
Date of stay: April 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alana A wrote a review Feb 2023
3 contributions
5.0 of 5 bubbles
This hotel is everything I could’ve asked for and then some! If you’re looking for a luxurious stay, look no further. As soon as we entered, the Suiran staff were ready to help with luggage, show us around the stunning hotel grounds, and explained all the amenities. Complimentary cocktail hour daily, and a gourmet breakfast every morning, who could ask for more? They assisted us with taxi services, had delicious in-room dining options, and something new to me, turn-down service! The location is also at the heart of Arashiyama, so we were a 10 minute walk to the Bamboo Forest, and a 3 minute walk to the town full of shops and incredible local food.
Definitely worth every penny!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ingrid K wrote a review Jun 2023
Canberra, Australia53 contributions9 helpful votes
5.0 of 5 bubbles
The hotel is in a lovely location by the river in Arashiyama, relaxing gardens and easy walking distance to nearby attractions including the bamboo forest. Easy tram line to connect with train and subway into Kyoto. Amenities and service were excellent and champagne at sunset drinks was just perfect!
Read more
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ian T asked a question Jan 2019
1 contribution1 helpful vote
Do Marriott/SPG Platinum receive free breakfast?
Answer from Sidilala
Lewes28 contributions43 helpful votes
Sorry cant help
Cheryl L asked a question Nov 2018
8 contributions1 helpful vote
Is your Onsen open to non-guests & if so how much is it per person?
Answer from Sidilala
Lewes28 contributions43 helpful votes
I would be surpirsed if the Onsen is open to the public. Its quite small.
Answer from rantati7
Helsinki, Finland2,382 contributions770 helpful votes
There is a train to Kyoto Station. The train takes only 16 minutes - another 15 minutes to walk to the train station. However, Kyoto is a large city and the sights are scattered around the city - mostly in the eastern edge of the city. So you need to take a bus from Kyoto Station to sights. Busses can be very slow because of congestion.
Selondonlad wrote a tip Nov 2023
Chicago, Illinois34 contributions8 helpful votes
3.0 of 5 bubbles
"It’s a super busy time right now so try to pre-book as much as possible."
Read full review
AlwaysTraveling365 wrote a tip Oct 2023
Vail, Colorado45 contributions1 helpful vote
5.0 of 5 bubbles
"get a room with a private onsen. It was very relaxing to use the onsen when first waking up before my morning walk. "
Read full review
mcbtraveler wrote a tip Apr 2023
Lumberton, New Jersey63 contributions18 helpful votes
5.0 of 5 bubbles
"Take Chief Concierge Hiromi Maruyana's advice and tips regarding dining and activities."
Read full review
Time & Space Adventurer wrote a tip Oct 2022
New York24 contributions33 helpful votes
5.0 of 5 bubbles
"One of my favorite restaurants is in walking distance - Shorian. Reservations are a must!"
Read full review
Latitudes_Dancer wrote a tip Jan 2020
Los Angeles, California137 contributions203 helpful votes
4.0 of 5 bubbles
"Suite with a courtyard view is great"
Read full review
Not the right property for you?
There are more places to choose from in the Kyoto area.
PRICE RANGE
£647 - £852 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoWestern Kyoto
NUMBER OF ROOMS
39
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SUIRAN, A LUXURY COLLECTION HOTEL, KYOTO - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Suiran, a Luxury Collection Hotel, Kyoto
Which popular attractions are close to Suiran, a Luxury Collection Hotel, Kyoto?
Nearby attractions include Monkey Park Iwatayama (0.2 miles), Tenryuji Temple (0.2 miles), and Arashiyama (0.3 miles).
What are some of the property amenities at Suiran, a Luxury Collection Hotel, Kyoto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Suiran, a Luxury Collection Hotel, Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Suiran, a Luxury Collection Hotel, Kyoto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Suiran, a Luxury Collection Hotel, Kyoto?
Yes, paid public parking on-site and street parking are available to guests.
What are some restaurants close to Suiran, a Luxury Collection Hotel, Kyoto?
Conveniently located restaurants include Sushi Naritaya, Arashiyama Kijurou, and Shigetsu.
Are any cleaning services offered at Suiran, a Luxury Collection Hotel, Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Does Suiran, a Luxury Collection Hotel, Kyoto offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Suiran, a Luxury Collection Hotel, Kyoto?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Suiran, a Luxury Collection Hotel, Kyoto?
Many travellers enjoy visiting Ninna-ji Temple (2.5 miles), Daikaku-ji Temple (1.0 miles), and Daitoku-ji Temple (4.6 miles).
Does Suiran, a Luxury Collection Hotel, Kyoto have any great views?
Yes, guests often enjoy the mountain view available here.
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