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Hotel Keihan Universal City

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Traveller (210)
Room & Suite (71)
Dining (19)
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Overview
  • Excellent26%
  • Very good50%
  • Average20%
  • Poor2%
  • Terrible2%
Travellers talk about
“theme park”(7 reviews)
“city walk”(5 reviews)
“ticket counter”(4 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Family Rooms
Concierge
3 Star Hotel
All hotel details
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Reviews (638)
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23
33
13
3
3
Show reviews that mention
All reviewstheme parkcity walkticket counterhalloween horror nightsexpress ticketsfast passdouble bed and singlestakoyaki museumgreat family hotelhotel lobbythemed hoteltrain stationquadruple roomother hotelshard rock cafehot showera couple of minutes walk
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1 - 5 of 75 reviews
Reviewed 26 March 2018 via mobile

We stayed for 4 nights in March (we are here now) with 2 adults and 1 child aged 8. The room we were given was tiny with barely enough room for suitcases. We were also given 3 single beds despite booking a king room with...More

Thank Kerry202
Response from Keihan_Universal, 係員 at Hotel Keihan Universal CityResponded 28 March 2018

Thank you for staying here at Hotel Keihan Universal Tower. However, we sincerely apologize for causing you to point these things out to us. We value your opinion, and will use it to better our hotel. We look forward to your next stay. At last...More

Reviewed 8 December 2017 via mobile

The hotel is located right in front of Universal City station. Right in front of the hotel are rows of eateries and shops. The room for 3 is rather small but equipped with everything needed. Amenities are generous. Tea sachets are available but not coffee....More

Thank Elena S
Response from Keihan_Universal, 係員 at Hotel Keihan Universal CityResponded 9 December 2017

Thank you for staying here at Hotel Keihan Universal City. we sincerely apologize for our housekeeping service not meeting your satisfaction. It is shame that our housekeeping staff not clean up your room very well. We will investigate the issues in order to prevent them...More

Reviewed 30 November 2017 via mobile

Only a short walk to Universal Studios Japan in Osaka, Hotel Keihan Universal City offers the convenience of staying late at Universal City Walk after a great experience at USJ. There are lots of dining and shopping bargains around too!More

Thank Leonardo Kirk G
Response from Keihan_Universal, Hotel Staff at Hotel Keihan Universal CityResponded 1 December 2017

Thank you for staying at our hotel. And we really appreciate your kind words of praise regarding the convenient location of our hotel near a train station. Please consider staying with us again for the convenience of our location. We look forward to your next...More

Reviewed 12 November 2017 via mobile

Got a double room that was relatively cheap compared with other neighbor hotels (like it's the last one on promo). We really just wanted a room where we can sleep comfortably. Thought it was value for money but it was not. We arrived mid afternoon,...More

Thank Teresa R
Response from Keihan_Universal, Receptionist at Hotel Keihan Universal CityResponded 20 November 2017

Dear Teresa R, Thank you for staying here at Hotel Keihan Universal City. On behalf of our staff, I would like to offer our sincerest apology for the appalling experience during your stay in our Hotel. First of all, our air conditioning system is centralized,...More

Reviewed 9 October 2017

We turned up at this hotel in a car and had to wait ten minutes for the bellboy to turn up. He did not help with the unloading though he did bring us up a flight of staircase to the reception area where we were...More

Thank jolinpl
Response from Keihan_Universal, Reception staff at Hotel Keihan Universal CityResponded 19 October 2017

Thank you for staying at our hotel. We appreciate the compliment regarding the room. And we are relieved to hear you stayed comfortably. Our entire staff will continue to strive to satisfy you in your future stay. And we really appreciate your kind words of...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Details
Price range
US$90 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$90 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (210)
Room & Suite (71)
Dining (19)
Questions & Answers
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Tierney2015
30 December 2017|
Answer
Response from Elena S | Reviewed this property |
I am afraid there is none. Didn’t see that on the hotel guide book.
1
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Room Tips
"Choose a high floor. The view is excellent"
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"choose a different hotel!"
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"All rooms are great. Each floor has a different theme."
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"If you're getting a triple, get a "comfort" theme. Forest (Green) themed triple does not exist!"
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