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Centara Grand Hotel Osaka

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Traveller (225)
Room & Suite (70)
Dining (28)

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About

#1 of 442 hotels in Osaka
Location
Cleanliness
Service
Value

Designed with breathtaking modern architecture, Centara Grand Hotel Osaka is a 33-storey visual masterpiece towering over the heart of Namba, the city's spirited entertainment and shopping district. Ideal for business travellers, families, couples and solo explorers, our debut hotel in Japan offers something exceptional for everyone.

Discover an eclectic selection of world-class bars and restaurants ranging from casual vibrance to remarkably decadent, and indulge in everything from specialty seafood, local Japanese flavours and traditional homestyle Thai dishes to prime cut steaks and delectable smokehouse offerings. Enjoy an evening tipple as you watch the city come to life from our spectacular rooftop vista as you dance the night away to the sounds of our resident DJ.

With modern MICE facilities, grand ballrooms, co-working spaces, and our award-winning SPA Cenvaree, Centara Grand Osaka is the place to be for any occasion.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Business Centre with Internet Access
Conference facilities
Spa
Public wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Rooftop bar
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Neck massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
Languages Spoken
English, Chinese, Japanese, Korean and 1 more
Hotel links
Special Offer:Package deal
251Reviews3Q+A11Room tips

Reviews
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dbasha wrote a review 14 Apr
257 contributions336 helpful votes
We stayed here 3 nights recently. Firstly the positives. The hotel is new and modern, and in a great location. The room and bathroom are nice, with all the amenities one would expect, with an extra touch - comfortable pyjamas! The rooftop Crudo Deck has a great view and vibe. The food and beverage manager and the Crudo Deck manager deserve credit for the professional way in which they dealt with an unfortunate incident we had with a staff member. Now for the negatives, and the reason why I have only given 3 stars, particularly when compared to some other Centara properties I have stayed at. The housekeeping was well below standard, with rooms being cleaned late, beds not being made properly and some amenities not being restocked. The concierge was hit or miss, with one member in particular giving me wrong information on 3 different occasions - thank God for Google and Google maps! Breakfast was average. All these things can be rectified, and I hope that Centara does so as this property has great potential.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 6 days ago
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your feedback and are delighted to hear that you enjoyed the positives of your stay, from our modern facilities to the comforting amenities like our cozy pyjamas. It's wonderful to know that you had a great time at our rooftop Crudo Deck, soaking in the view and ambiance. We are especially grateful for your recognition of our food and beverage manager and the Crudo Deck manager for their professionalism in handling any concerns you may have encountered. Creating memorable experiences for our guests is our utmost priority, and we're glad to have contributed to your time in Osaka. We also acknowledge your constructive feedback regarding areas where we can improve. We apologize for any inconvenience caused by the lapses in housekeeping and concierge service. Rest assured, your comments have been shared with our team for immediate attention and improvement. Your insights are invaluable in helping us refine our services and exceed expectations. We're committed to addressing these issues promptly to ensure that every aspect of your next stay surpasses your expectations. Once again, thank you for choosing Centara Grand Hotel Osaka. We hope you've returned home with cherished memories of your time in Osaka, and we look forward to welcoming you back soon for an even more exceptional experience. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kevin_goes_west wrote a review Mar 2024
Los Angeles, California23 contributions8 helpful votes
Hotel's Favourite
From the minute we arrived, the staff was incredibly helpful, kind and professional. Peter checked us in and was extremely nice and explained all of the hotel ammenities for us, including providing us with a couple of drink tickets we could use at any one of the restaurants in the hotel. The hotel itself is beautiful. It’s brand new, smells excellent and has some incredible design features. The rooms are very spacious, modern and the linens are top notch. Large TV, excellent free wifi, very comfortable and large shower with a tub. We had an amazing view from our room of downtown Osaka. The location is close enough to the Namba line that it doesn’t feel out of the way in the least. We had read that the hotel was a little far away from the action of Osaka, but we found the hotel to be perfectly situation. A very safe 10 minute stroll down one street and you are in the mix of Osaka nightlife. We couldn’t be more pleased with our 4 night stay here as part of our one year anniversary trip to Japan.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 4 weeks ago
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had such a wonderful experience during your recent stay with us. It's heartwarming to know that our team, especially Peter, provided you with exceptional service from the moment you arrived. We hope that your time in Osaka was filled with unforgettable memories and experiences. It's our aim to ensure that every guest feels comfortable and well taken care of throughout their stay, and we're elated that we could contribute positively to your one-year anniversary trip to Japan. Should your travels bring you back to Osaka in the future, we would be honored to welcome you back to Centara Grand Hotel Osaka for another memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter K wrote a review 12 Apr
Zollikon, Switzerland91 contributions111 helpful votes
Very new Hotel in the south of Osaka, train Connection to Nara and other places is nearby, also Shopping and plenty of good Restaurants are closedby. Very friendly and efficent staff. The bar on the 33 floor has a wonderful View and the Kunsei Restaurant has it too and the Food is worth 2 Michelin stars! We come definitly back!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you enjoyed your time with us and that our facilities and services met your expectations. We hope your stay in Osaka was filled with unforgettable moments, whether you were exploring the vibrant city streets, indulging in culinary delights, or admiring the breathtaking views from our 33rd-floor bar and Kunsei Restaurant. It's wonderful to know that you found our location convenient for exploring nearby attractions. We appreciate your kind words about our staff's friendliness and efficiency, and we're thrilled to hear that you plan to return. We can't wait to welcome you back for another exceptional experience. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Johnmuar wrote a review 9 Apr
Singapore, Singapore86 contributions59 helpful votes
Great location : right beside namba parks and short walk to namba station. Free tuk tuk transfer to namba station was fun and convenient Room : we stayed in two different room types and find the deluxe room a better configuration vs the family bunk bed room. Very clean and beautiful city view. Service: by far the best hotel for our trip this spring. Staff were very helpful and attentive. From the club lounge to restaurant, we were well taken cared of in every aspect. Food : pop by the automata and whiskey nova. Beer printing services were super fun. Food offered is excellent
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Check in can get busy. Do plan for more time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your Sakura trip to Osaka. We hope your time here was filled with wonderful memories and experiences discovering the beauty of the city. Your kind comments about our location, room accommodations, and services mean a lot to us. It's delightful to hear that you enjoyed the convenience of our location near Namba Parks and Namba Station, as well as the unique experiences like our tuk-tuk transfer. We're glad you found our rooms clean and enjoyed the beautiful city views from the deluxe room. Your compliments about our staff's helpfulness and attentiveness encourage us to continue providing exceptional service to all our guests. We're thrilled that you had a fantastic experience dining at Automata and Whiskey Nova, and that you found the food offerings excellent. Thank you once again for your feedback, and we hope to welcome you back soon for another memorable stay in Osaka. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BearHug_ph wrote a review 7 Apr
Manila, Philippines108 contributions40 helpful votes
Spoiler: we did enjoy our stay for 7 night, will definitely stay on our next trip to Osaka & recommend to everyone. Here why : Hotel look & feel brand new Spacious room In room amenities is nice, they provide capsule coffee, flavorful tea bags, bath towel look new, high-quality toiletries. Amazing housekeeping service Amazing front desk staff Convenient location - direct access to mall ( yamada mall/namba park, carnaval mall/ namba city mall) Few min walk (7 - 10min) to Train station - nakei namba line & osaka namba line Close ( walkable) to dotonbori tourist area Lots of food choices - just besides of the hotel & in the malls Convenient store nearby Lots of taxi in the area also - only thing missing is I hope they have a inhouse coin laundry area - and I did felt that the area is too touristy - room rate is reasonable but not budget travelers
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that you enjoyed your stay and that you're considering us for your next trip to Osaka. Your kind words about our housekeeping service and front desk staff mean a lot to us, as we strive to provide exceptional service to all our guests. Once again, thank you for choosing Centara Grand Hotel Osaka for your stay in Osaka. We hope you were able to create wonderful memories during your time here, and we look forward to welcoming you back on your next trip. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Unun218 wrote a review 6 Apr
Hong Kong, China57 contributions54 helpful votes
We travelled as a family of 3 during Easter 2024, and stayed at Centara Grand for 6 nights. Our room was deluxe King so it’s a little spacious, but I was actually expecting a bit bigger. Most staff could speak English which made it convenient. They had concierge service to carry our luggage at check in and check out which is a plus in Japan. However, I would deduct some points from housekeeping. We have 3 people but they only gave us 2 shower towels until I left them a note in the washroom. However, they’re still not willing to give us 3 cups for brushing teeth even after I requested! The tables in the room were all very small and we didn’t have enough space to put our belongings nor to have a snack and tea on the sofa. The housekeepers kept tying my iPhone and Apple Watch chargers into a ribbon and made them all tangled! I had to write another note asking them not to touch my chargers, so it was a bit annoying. The lifts were super slow. We had to wait for a long time almost every single time when we go back to the hotel. There was no space to hang our clothes after washing them, not even the laundry line that you could usually find in the shower. The last but not least disappointment was that they combined 2 beds to make one King bed! So you could imagine there would be a gap in between which made it less comfortable. If it’s not for the location, which is right next to Namba Parks, I wouldn’t have picked this hotel. I will definitely have to think again if I’m going to stay here next time.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your detailed feedback regarding your recent stay with us. It's wonderful to hear that you found our deluxe King room to be spacious and our staff's ability to speak English convenient. We apologize for any inconvenience caused by the room size and the housekeeping issues you experienced during your stay. Your comments regarding the availability of amenities and the upkeep of the room have been duly noted, and we will address these areas with our housekeeping team to ensure a more seamless experience for our guests in the future. We understand the importance of creating wonderful memories during your time in Osaka, and we regret that we fell short of your expectations in some aspects. Your feedback is invaluable to us as we continuously strive to improve the quality of our services. We hope that despite the shortcomings you encountered, you were still able to enjoy your time exploring the vibrant city of Osaka. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with an enhanced experience. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Promila R wrote a review 6 Apr
SF Bay Area22 contributions1 helpful vote
We had a lovely time at the Centara Grand in Osaka. This was a new property, less than a year old. The service was great - starting with the concierge, front desk staff - all the way up to the GM, Nakagawa-san. I would recommend this hotel to anyone.
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Date of stay: March 2024
Value
Rooms
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had a lovely time during your visit to Osaka and that you enjoyed your stay at our new property. It's wonderful to know that you appreciated the great service provided by our team, from the concierge to the front desk staff, all the way up to our General Manager, Nakagawa-san. We strive to ensure that every guest has a memorable experience, and we're thrilled to hear that we succeeded with you. We hope you were able to create wonderful memories during your time in Osaka, and we look forward to welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shopga wrote a review 6 Apr
18 contributions1 helpful vote
The room has a great view and the hotel has very good restaurants. Also the location is very good, is right next to a shopping mall and close to Dotombori. We had breakfast at the hotel every morning until 10:30am which was also great because almost in every hotel the breakfast ends much earlier, also the buffet breakfast was very complete with many options. We also had dinner at the steakhouse and was amazing, they have a rooftop with dj and a great view.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 1 week ago
Thank you for staying with Centara Grand Hotel Osaka. We are delighted to hear that you enjoyed your time with us and that your overall experience met your expectations. We hope that during your stay, you were able to create unforgettable memories. Your feedback regarding our breakfast service, excellent views from the room, and the quality of our restaurants is greatly appreciated. We are committed to providing exceptional experiences for all our guests, and it's rewarding to hear that our efforts have made a positive impact on your stay. We're especially glad that you enjoyed the buffet breakfast selection and had a memorable dining experience. We look forward to welcoming you back to Centara Grand Hotel Osaka in the future and providing you with another outstanding stay. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alice C wrote a review 4 Apr
1 contribution
One of the best hotels that we have ever been to. The staffs there are really friendly and helpful; the room was very clean and child-friendly. Hotel location is also great, connected to the main shopping mall and within walking distance to famous attractions.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 2 weeks ago
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had a wonderful experience during your time with us. Creating unforgettable memories for our guests is always our top priority, and we're glad to know that you found our hotel to be one of the best you've ever been to. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring a welcoming environment for guests. It's fantastic to hear that you found our location convenient and that you were able to explore the nearby attractions and shopping mall easily. We appreciate your recommendation and look forward to welcoming you back for another memorable stay in Osaka. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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guyblackmore wrote a review 1 Apr
Brisbane, Australia1 contribution
Great location at Namba, close walk to train and Dotonbori. Clean new prestige Hotel with great restaurants, rooms and views from rooftop bar. Nice touch with baby bassinet and bathroom products to make the holiday easier.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Saranpornbu Bunfuengfu, Guest Services / Front Office at Centara Grand Hotel Osaka
Responded 2 weeks ago
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your time in Osaka. We are thrilled to have been a part of your journey. We're delighted to hear that you enjoyed the location in Namba, making it convenient for you to explore the vibrant city. Our team works tirelessly to ensure that every aspect of your stay is exceptional, from the cleanliness and comfort of our rooms to the culinary delights offered at our restaurants. It's heartening to know that you are pleased the touches such as the baby bassinet and bathroom amenities that added convenience to your holiday. Your kind words inspire us to continue delivering top-notch hospitality to all our guests. Should your travels bring you back to Osaka, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£136 - £221 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiOsaka PrefectureOsaka
NUMBER OF ROOMS
515
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CENTARA GRAND HOTEL OSAKA - Updated 2024 Prices & Reviews

Frequently Asked Questions about Centara Grand Hotel Osaka
What are some of the property amenities at Centara Grand Hotel Osaka?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Centara Grand Hotel Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Centara Grand Hotel Osaka?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Centara Grand Hotel Osaka?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
Are there opportunities to exercise at Centara Grand Hotel Osaka?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Centara Grand Hotel Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Centara Grand Hotel Osaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Centara Grand Hotel Osaka?
The staff speaks multiple languages, including English, Chinese, Japanese, Thai, and Korean.
Does Centara Grand Hotel Osaka have any great views?
Yes, guests often enjoy the city view available here.
Is Centara Grand Hotel Osaka accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.