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Hotel New Otani Osaka

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Hotel New Otani Osaka
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1,080 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Auckland, Auckland, New Zealand
Reviewed 2 days ago NEWvia mobile

My husband and I treated ourselves to 3 nights at this hotel on our arrival to Japan. It has a perfect location...near a train station, a 5 minute walk to Osaka Castle, and shops close by. The view from our room was fantastic, especially at night when the castle was lit up. The staff were very pleasant, helpful and respectful....

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Thank SharonandSean
Reviewed 6 days ago NEWvia mobile

The rooms in this hotel are larger than regular Japan hotel rooms. With a view of the Osaka Castle. Especially in the evenings when the Castle is all lit up. The hotel has all the amenities needed, including a very friendly staff who will accomodate your questions. The staff is well versed in the English language. Just a bit away...

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Thank Antonio V
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

The hotel located on quite quiet road, so at night there are only 2-3 shops with walking around fews minutes. Room itself is good with all necessary amenity. Bathroom with tub, water pressure and temperature was good. Love the way housekeeper tried to connect with their guests. So lovely , Yano and Miriya💕

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Thank A TripAdvisor Member
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are pleased that you are happy with your stay with us. Your words give us incentive to continue to offer the best at all times. We look forward to welcoming you back to Hotel New Otani again. Manager, Hotel New Otani Osaka

Tokyo, Japan
Reviewed 1 week ago

You will rate it above the average. Rooms are moderate. But service is great. The lobby is also spacious. Conveniently located near the Osaka castle. Try to get a room with the castle view. No complaints!

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Thank hasanarif
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Baton Rouge, Louisiana
Reviewed 3 weeks ago

Dazzling public areas. For us the buffet breakfast was included and it had both western and japanese dishes (it is not cheap if purchased separately). I believe they have tennis courts and a pool if you can find them. Our room had an excellent view of the castle. If you are not interested in dining at the hotel, cross the...

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1Thank ejd70809
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our faciliries and view. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Reviewed 4 weeks ago via mobile

Every time we got in or went out of the hotel, somebody of the staff came to help us with whatever we could need. The room was big, had many facilities and a nice view. However we could hear some voices and noise coming from the other rooms. The buffet breakfast was large and delicious and again there was always...

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2Thank Amandine O
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are pleased that you are happy with your stay with us. We look forward to welcoming you back to Hotel New Otani again! Manager, Hotel New Otani Osaka

Osaka, Japan
Reviewed 17 January 2017

We enjoyed our stay and the hotel is well situated near Osaka castle. Not much around in terms of places to eat however since it's a business area . We had a family suite , four beds but one bathroom . The bathroom however was very big with separate shower and bath and lots of amenities were provided . They...

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Thank Carolyn K
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for staying with us at the Hotel New Otani Osaka and for taking the time to fill out the comment. It is a pleasure to know that you appreciated our location and service.  We look forward to welcoming you to our hotel again. Manager, Hotel New Otani Osaka

Reviewed 9 January 2017

Nice hotel with a beautiful view This hotel is located next to the Osaka castle park and we used JR loopline Osakajokoen Station (which means Osaka park station, if you understand Chinese characters) instead of the nearer station, the Osaka business park, as we find that a short walk in the Osaka park is very relaxing and I love it....

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2Thank 239adad
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Anchorage, Alaska
Reviewed 9 January 2017

We thoroughly enjoyed our stay at Hotel New Otani. The rooms are clean and spacious, the amenities are as expected, and the view of the Osaka Castle from the room is incredible. As with everywhere in Japan, the staff are incredibly welcoming, helpful, and professional. The breakfast was quite good as well with Asian and Western selections. I would stay...

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2Thank Rick H
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our location and facilities were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Reviewed 8 January 2017 via mobile

Alright. I did not find breakfast satisfying nor did I find the rooms bright enough. Between 3 people, we were given one key and the extra bed was not comfortable. And the extra bed was given a rock hard bean bag pillow. Cleanliness and service were standard for this type of hotel.

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2Thank Annie Z
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank and honest review of your stay with us. We really regret that your stay with us did not meet your satisfaction. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
Sakura
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Cuisines: French
Taikan-En
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Cuisines: Chinese
Keyaki, Teppan Grill
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Cuisines: Japanese, Barbecue
Satsuki Lounge
Satsuki Lounge
Cuisines: Cafe
Mikan
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Satsuki All-Day Dining
Cuisines: International
Kidokoro Isshin
Kidokoro Isshin
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Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 

Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: £97 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#5 Business Hotel in Osaka
#10 Family Hotel in Osaka
#10 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Osaka staff and other travellers.
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Questions? Get answers from Hotel New Otani Osaka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with the Osaka castle view”
 of 5 bubbles hasanarif, 17 Feb 2017 | Read review
“Overlooking the park”
 of 5 bubbles CimmyP, 7 Jan 2017 | Read review
“The best rooms overlook the castle grounds, however watch out for nearby construction-until quite late”
 of 5 bubbles ElaineM007, 13 Dec 2016 | Read review
“The staff were able to accommodate our requests in a room! We were on the 15th floor and it was very quiet.”
 of 5 bubbles GwenD990, 16 Nov 2016 | Read review
“Ask for a room with a view of the castle!”
 of 5 bubbles rhgarson, 6 Nov 2016 | Read review
5 of 5