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Hotel New Otani Osaka

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1,041 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Okinawa, Japan
Reviewed 3 weeks ago

We booked the hotel less than a week from our visit and were able to get the room we wanted. We included a request for a specific room and the staff insured our needs were met and addressed those on check in. We had a late night flight and the staff was very friendly and quick with our check in...

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Helpful?
2Thank Gwen D
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

Dubai, United Arab Emirates
Reviewed 3 weeks ago via mobile

We stayed for two days at this hotel, but would love to stay longer. The place is just a few minutes walk away from Osaka castle and a subway station. The hotel lobby was impressive. The staff were welcoming. Our room was huge,beyond our expectations.The bed was comfortable. The amenities were excellent. We had a stunning view of Osaka castle....

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2Thank Anna N
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our location and facilities were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Chicago, Illinois
Reviewed 4 weeks ago

Stayed here for a week for work. It was a wonderfully taken care of hotel - very clean, tidy, and polite staff. The rooms are a little dated, but had everything our company needed. There wasn't an iron in the room, but I was able to make the week without it. Very close to the Osaka Castle and great views...

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Helpful?
Thank Ryan G
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at the Hotel New Otani Osaka and for leaving your positive review. We are always pleased to hear that our guests are happy with our hotel and our service. We look forward to welcoming you back to our hotel again in the future. Manager, Hotel New Otani Osaka

Reviewed 4 weeks ago

Honestly, the only "New" thing the New Otani has its the name. Its an old hotel, very clean, thats right, but old and pricey. Its the kind of place old Japanese rich people stay. Its OK if you want to visit the Osaka castle, but since the place its far away from the main action it might not be very...

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Helpful?
Thank Adrián S
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank and honest review of your stay with us. We really regret that your stay with us did not meet your satisfaction. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Manila, Philippines
Reviewed 1 November 2016 via mobile

We stayed here for 4 nights. It was a spacious room with a view of the Osaka Castle atop a hill. The hotel is located very near the castle grounds. To reach the hotel, one just needs to cross the street from the Osaka Castle grounds. It's a sight to see! There is a train station in this area-- leisurely...

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1Thank mgdmojica
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are pleased that you are happy with your stay with us. Your words give us incentive to continue to offer the best at all times. We look forward to welcoming you back to Hotel New Otani again. Manager, Hotel New Otani Osaka

Toronto, Canada
Reviewed 28 October 2016

Old style combined with modern features. Ten minutes walk to Osaka Castle, five minutes walk to the Subway station. Excellent view from Osaka Castle side. Excellent room service and very polite staff (almost everywhere in Japan). Easy check-in and out. Good directions from Front Desk. Big, quiet and very nice room.

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Helpful?
Thank Costin D
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our location and service were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Freshwater, Australia
Reviewed 21 October 2016

This is an old style hotel (despite the name suggesting otherwise) but quite a grand one. We had room 840, which was a large double room that in other places would probably be called a junior suite. Nice view of the Castle from our room, although the building site in between reduces that a bit. Very comfortable, quiet and clean,...

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Thank jrandsk
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for staying with us at the Hotel New Otani Osaka and for taking the time to fill out the comment. The room that you had stayed will have the best view of cherry blossom in April. You will have chances to return to Osaka, we will be happy to welcome you again.  Manager, Hotel New Otani Osaka

Florida
Reviewed 20 October 2016 via mobile

We stayed here 1 night in from China. The lobby is beautiful, the guest room was a bit shabby. Clean, but in need of update. The best is very hard and the pillows were uncomfortable. We had breakfast the next day in the hotel lobby restaurant. Everything we had was cold and not very tasty. Expensive as well. The hotel...

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Helpful?
Thank travelingnurse07
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you for your frank and honest review of your stay with us. We really regret that your stay with us did not meet your satisfaction. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka. Manager, Hotel New Otani Osaka

Sacramento, California
Reviewed 13 October 2016

We were a large delegation traveling from the US, and I was the planner on the trip. Hotel New Otani made for pleasant stay and while we weren't in the heart of downtown we were still in a business district and close to transportation. The water-ways near the hotel and the Osaka Castle was a great addition to have right...

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1Thank sactojoe2016
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for staying at Hotel New Otani Osaka. We are pleased that you are happy with your stay with us. Your words give us incentive to continue to offer the best at all times. We look forward to welcoming you back to Hotel New Otani again. Manager, Hotel New Otani Osaka

New Jersey
Reviewed 6 October 2016

This is still my favorite hotel in the Osaka area, because it is next to the Kyobashi train station where the Keihan and JR loop lines run. From the Itami airport I can easily take the monorail for only 550 yen to Kadoma-shi and then change to take the Keihan line to Kyobashi train station. The hotel is within a...

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Helpful?
Thank Tony J
New_Otani_Osaka, 支配人 at Hotel New Otani Osaka, responded to this review

Thank you very much for leaving such valuable comments on our site as a member of the New Otani Club. It is a pleasure to know that you appreciated our location and service. We thank you again and look forward to your next visit to the New Otani Osaka. Manager, Hotel New Otani Osaka

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
Sakura
Sakura
Cuisines: French
Taikan-En
Taikan-En
Cuisines: Chinese
Keyaki, Teppan Grill
Keyaki, Teppan Grill
Cuisines: Japanese, Barbecue
Satsuki Lounge
Satsuki Lounge
Cuisines: Cafe
Mikan
Mikan
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Satsuki All-Day Dining
Satsuki All-Day Dining
Cuisines: International
Kidokoro Isshin
Kidokoro Isshin
Cuisines: Japanese
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 

Additional Information about Hotel New Otani Osaka

Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: £97 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel
Hotel Style:
#5 Business Hotel in Osaka
#10 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#15 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Osaka staff and other travellers.
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Questions? Get answers from Hotel New Otani Osaka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff were able to accommodate our requests in a room! We were on the 15th floor and it was very quiet.”
 of 5 bubbles GwenD990, 16 Nov 2016 | Read review
“Ask for a room with a view of the castle!”
 of 5 bubbles Rhgarson, 6 Nov 2016 | Read review
“Ask for a room with Osaka Castle view.”
 of 5 bubbles 532adri_ns, 6 Nov 2016 | Read review
“Rooms on the Castle side have a beautiful view.”
 of 5 bubbles CostinD, 28 Oct 2016 | Read review
“The higher floors are better as the castle view improves the further up you go”
 of 5 bubbles jrandsk, 21 Oct 2016 | Read review
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