ANA Crowne Plaza Osaka, an IHG hotel
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ANA Crowne Plaza Osaka, an IHG hotel

1-3-1 Dojimahama Kita-ku, Osaka 530-0004 Osaka Prefecture
Traveller (1481)
Premium club floor
Room & Suite (702)
Club lounge
Dining (206)

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About

4.0
#54 of 443 hotels in Osaka
4.0 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Choose ANA Crowne Plaza Osaka as your business base, or enjoy a vacation filled with sightseeing, dining and nightlife - all while staying in one of our guest rooms that feature an abundance of amenities ranging. Whether traveling solo or with family, our accommodation in Osaka offers a variety of room styles. Crowne Plaza Club guests enjoy access to the Club Lounge with spectacular views from the 24th floor over Dojima River and great benefits like complimentary tea time and evening cocktails with canapes. We're located a short distance from Umeda & JR Osaka Rail Station and an hour drive from the Kansai International Airport. Find your Osaka lodging within minutes of Japan's world-famous Kita-Shinchi entertainment district, your options are endless when it comes to dining, shopping and traveling around the area. Our indoor pool is refreshing and beautiful, and our on-site fitness center is open 24 hours to ensure you can work out, regardless of your schedule.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
Wake-up service / alarm clock
Electric kettle
Hair dryer
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
River View
Business
Languages Spoken
English, Chinese, Japanese, Korean

Location

1-3-1 Dojimahama Kita-ku, Osaka 530-0004 Osaka Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Itami Airport
Kobe Airport
16.2 mi
See all flights
Watanabebashi
4 minRailway
1,749Review65Q+A100Room tips

Reviews
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Detailed Reviews
canontnia wrote a review Jan 2020
Canada
5.0 of 5 bubbles
Starting with the large modern lobby to the equally large modern rooms and comfy beds, this is an excellent hotel for the travel weary. Our room had a small foyer for your luggage with a pant press and from which you access the sink and a separate bath room with toilet and bathtub/shower.

The room itself was one of the largest we encountered in Japan and included a nicely appointed roomy sitting/desk area.

We enjoyed the dinner and breakfast buffets in the hotel restaurant which had a variety of excellent foods, including great ice cream and wonderful desserts. The only downside was over $15 (Can) per glass draft beer at the dinner buffet - possibly one of the most expensive draft beer I have paid for. That was a bit of a spoiler. But otherwise I would recommend this hotel without reservation.
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Date of stay: November 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACP_Osaka, Guest Relations Manager at ANA Crowne Plaza Osaka, an IHG hotel
Responded 12 Jan 2020
Dear Canontnia Thank you for taking the time to tell us about your experience at Crowne Plaza OSAKA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing ANA Crowne Plaza , and if I can be of assistance to you, please contact me directly at 06-6347-1112 or gengnan.dong@ihg.com. Sincerely yours, Guest Relations Manager
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Tose_Mt wrote a review Jan 2020
Jakarta
4.0 of 5 bubbles
I chose this hotel because I am an IHG member. I didnot want to spend money to stay at Intercontinental so Crowne Plaza came to mind.
The hotel is surprisingly big and spacious. I got the comfort room which is quite big for a Japanese hotel standard. The bathroom in particular feels so spacious.
The hotel staffs are very good. I had several questions via email prior to my arrival and they responded swiftly everytime.
All the frontliners at the reception and concierge (cloak room) are good except for one person, a non japanese, who did not seem to be attentive when communicating to me and also he gave me many wrong directions. Maybe he was just posted there.
The location is not in the main tourist area but you got this hotel shuttle bus that run to osaka station and herbis airport limo bus stop every 30 minutes.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACP_Osaka, Guest Relations Manager at ANA Crowne Plaza Osaka, an IHG hotel
Responded 8 Jan 2020
Dear Tose_Mt, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza OSAKA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 06-6347-1112 or manoj.ramisetti@ihg.com. Sincerely, Manoj Ramisetti Guest Relations Specialist 06-6347-1112 manoj.ramisetti@ihg.com
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wildflowerb wrote a review Feb 2020
Adelaide
+1
4.0 of 5 bubbles
Really nice hotel in a decent location, walking distance from Umeda and various subways.
Easy access to Shinsaibashi,Namba and Dotonburi by a short subway ride. Sits behind a great little district with bars and restaurants (no noise).
Staff friendly. Happy with my room.
As it was only me, I booked a single room. It had a small double bed).
Breakfast was good buffet style, not cheap but standard for this calibre of hotel.

Club upgrade worth it if you’re going to be in the hotel for a fair whack of your day or not going out for dinner (I wasn’t one of these people so it had no value to me).

To get to airports, they will bus you to the local airport bus stop and you can get the airport limousine from there.
Would stay here again.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACP_Osaka, Guest Relations Manager at ANA Crowne Plaza Osaka, an IHG hotel
Responded 9 Feb 2020
Dear Wildflowerb Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
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Pankaj71177 wrote a review Apr 2021
Mumbai, India
2.0 of 5 bubbles
We visited Hiroshima, Osaka and Kyoto last week (March 2021) and booked ANA Crowne plaza at all the 3 cities.

Osaka hotel was very disappointing! It seemed as if most of the staff were on leave. Two members at the reception welcomed us. The entire lobby was gloomy and deserted. most floors were locked.

The room given to us was dusty. We could see a layer of dust on the wooden bed frame and table.

For Japanese standards and IHG standards it was a very poorly maintained property!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ikebe Nako, オーナー at ANA Crowne Plaza Osaka, an IHG hotel
Responded 6 Apr 2021
Dear Pankaj71177,We also appreciate your time to write the comments. We are sincerely sorry about your disappointment with our service during your stay. We take your valuable feedback seriously and we will review it with the manager concerned for immediate improvement. We sincerely hope business or pleasure will bring you back to Osaka in the near future and look forward to welcoming you again at ANA Crowne Plaza Osaka. Assistant Director of Rooms
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funkykiddo wrote a review Feb 2020
London, United Kingdom
2.0 of 5 bubbles
I’ve stayed at so many IHG hotels (Platinum and Ambassador) around the world and most of them never disappoints but this hotel is probably going to be a one off stay. Staff were not that friendly at check in (very strange considering most Japanese are very friendly) and the room given on Club floor were very dated and old. The TV is also super old too (imagine the thick version) and the bed is so hard that it almost feels like you’re sleeping on a Futon on the floor. Feels very YMCA. The only great thing about the hotel is the Club Lounge where I spent most of my time here. Lots of food options and great ambience. Oh sauna was lovely too. Nothing else apart from that.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANACP_Osaka, General Manager at ANA Crowne Plaza Osaka, an IHG hotel
Responded 25 Feb 2020
Dear funkykiddo Thank you so much for taking the time to post a review on TripAdvisor. I was so sorry to read that we did not meet your expectations during your recent stay, especially during your arrival and your room experience. I would really like to get in touch with you directly to look into your comments further. So I would be really grateful if you could email me on marketing@anacrowneplaza-osaka.jp I look forward to hearing from you and to having the opportunity to win your confidence back in the near future. Warm regards Anne Busfield General Manager
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Sally F wrote a review Mar 2023
3.0 of 5 bubbles
Just recently stayed at this hotel. The staff were very friendly & the hotel was clean however the hotel seemed quite out-dated. The room we stayed in was very small, about 8 foot wide at it biggest point. I felt very closed in & there was not much room to manoeuvre around. There was air conditioning in the room but it still felt stuffy. The bathroom was also very tiny. We did ask to change rooms but the hotel staff were not ver accommodating saying that the hotel was full & if we wanted to change that we would need to pay extra.
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Date of stay: February 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The hotel was in a quieter part of the city but easily accessible to the rest of the city by train.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at ANA Crowne Plaza Osaka, an IHG hotel
Responded 18 Mar 2023
Hi 108sallyf, We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts. Crown Plaza's goals are to achieve high-quality standards, deliver guest satisfaction and serve travelers' needs. I'm sorry to know about the situation. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last. Your business with IHG® Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence. Sincerely, Renz A. Case Manager IHGService
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icanexplain wrote a review Feb 2024
Auckland Central, New Zealand
2.0 of 5 bubbles
For $300USD per night for a room with a single bed, I got a smoking floor despite requesting a non smoking room. I was told at check in, which is 3pm and I arrived at 2pm all the requests for non smoking had been taken.

The room itself looked like it was last decorated in the late 1990s, which was inkeeping with the whole hotel which is extremely tired looking.

Finally, the walls are paper thin and you can hear every word and noise from the rooms next door. Making it impossible to sleep.

I can only imagine how much more angry I’d be to have this experience the night before the Osaka marathon.

This hotel should be 2 star maximum and cost under $150 a night.

The only positive was the extremely polite and apologetic staff at check in who spoke wonderful English.

Don’t stay here in Osaka
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAクラウンプラザ 大阪, 支配人 at ANA Crowne Plaza Osaka, an IHG hotel
Responded 28 Feb 2024
Dear icanexplain Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Reception Manager
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dazzpauls wrote a review Apr 2023
London
1.0 of 5 bubbles
The hotel is old and run down, needs its rooms completely refreshing. Marks on the wall and bathroom furnishings are yellow like they were fitted in a 70s bedsit. Even the club floor rooms are old. To top it off they charge costs an extra 1500yen each to use the on site swimming pool.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Do yourself a favour and stay elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreas V wrote a review Dec 2023
Copenhagen, Denmark
5.0 of 5 bubbles
I just stayed one night, but I had a really good time. The staff is friendly and welcoming, the hotel is well-located, and the price is quite reasonable.

The hotel bar is cosy & atmospheric, and the breakfast buffet is very good. They also offer massage in the room at good prices (at least with the yen as cheap as it is right now) which was really great after a busy schedule and a lot of travelling.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SGTravel10 wrote a review Oct 2022
Singapore, Singapore
+1
3.0 of 5 bubbles
Stayed for 3 nights returning after nearly 9 years to this hotel. Not much has changed or nor refurbished and clearly shows it's age. Location is superb with 700mtrs to Osaka station and 200 meters from several subway lines to key attractions.

The hotel is smack in the middle of several restaurants and bars and a family mart is next door for late night cravings - ramen or ice cream :-)

Housekeeping was fabulous but the star attraction is the breakfast - excellent service, super varirty of food and staff that is genuinely attentive.

There are several newer hotels around this one in recent years (Aloft, Conrad) and will give the others a try next time.
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: The swimming pool use is NOT complimentary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at ANA Crowne Plaza Osaka, an IHG hotel
Responded 12 Nov 2022
Hi SGTravel10, Thank you for leaving your feedback about your stay at our Crowne Plaza Osaka. We appreciate that you chose our hotel to host your stay. I'm sorry if there were issues you encountered at our property. I will send your comment to our hotel management for proper handling. Pleasure again to host your visit, and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. Best regards, Dominador R. Case Manager IHGService
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sj k asked a question Mar 2024
Enfield, Australia
Is gym free for hotel guests?
sj k asked a question Mar 2024
Enfield, Australia
Is gym free for hotel guests?
Answer from ANACPO_GE1
Hi Relax05899378262! Thank you for the inquiry regarding with the family room. Unfortunately we do not have any family rooms and we can put only 1 extra bed into Twin/King room. In stead, we have [Connecting Rooms] for selected room types, which can be guaranteed only by direct phone calls. If interested, please feel free to contact us for rate quotations and availability. Our room reservations representatives will be more than happy to assist you. We look forward to welcoming you and your family in November! Guest Experience Manager
Answer from Mari t
Dear getbillibgham, Thank you for the interest in ANA Crowne Plaza Osaka. Please kindly be informed that Comfort Superior (Twin/Double), Club Superior (Twin/Double), Premium Club Superior (Twin/ Double) and Premium Club Deluxe (Twin/Double) can accommodate 1 rollaway bed and that JPY5,000 per night will be charged. However the rollaway bed charge is waived when the bookings is made for 3 adults. Should you have further inquiries please feel free to contact us anytime. We look forward to welcoming you soon. Guest Experience Manager
Danielle C wrote a tip May 2024
Merimbula, Australia105 contributions29 helpful votes
4.0 of 5 bubbles
"Highly recommend club lounge for breakfast and a couple of drinks at 6pm"
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terrill03 wrote a tip Apr 2024
Toronto, Canada592 contributions246 helpful votes
4.0 of 5 bubbles
"Club Rooms with access to the lounge start on 19th Floor.. "
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JLF wrote a tip Apr 2024
33 contributions18 helpful votes
5.0 of 5 bubbles
"Book the club floor, much easier than using the busy breakfast buffet"
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blacknighthawk wrote a tip Mar 2024
Manila, Philippines993 contributions80 helpful votes
5.0 of 5 bubbles
"Book early so you get a good deal"
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Chris P wrote a tip Aug 2023
1 contribution1 helpful vote
1.0 of 5 bubbles
"Have Leniency and compassion, when things don't go to plan! "
Read full review
Not the right property for you?
There are more places to choose from in the Osaka area.
PRICE RANGE
£102 - £138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana crowne plaza osaka hotel osaka, crowne plaza osaka, osaka crowne plaza
LOCATION
JapanKinkiOsaka PrefectureOsakaOsaka Station / Umeda
NUMBER OF ROOMS
473
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ANA CROWNE PLAZA OSAKA, AN IHG HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about ANA Crowne Plaza Osaka, an IHG hotel
Which popular attractions are close to ANA Crowne Plaza Osaka, an IHG hotel?
Nearby attractions include Tsuyunoten Shrine (0.3 miles), Festival Hall (0.2 miles), and Bank of Japan Osaka Branch Old Building (0.2 miles).
What are some of the property amenities at ANA Crowne Plaza Osaka, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at ANA Crowne Plaza Osaka, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at ANA Crowne Plaza Osaka, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ANA Crowne Plaza Osaka, an IHG hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to ANA Crowne Plaza Osaka, an IHG hotel?
Conveniently located restaurants include Umeda Ohatsutenjin Kobe Beef Yakiniku, 40 Sky Bar & Lounge, and Kura Teppanyaki & Sushi.
Are there opportunities to exercise at ANA Crowne Plaza Osaka, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at ANA Crowne Plaza Osaka, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ANA Crowne Plaza Osaka, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ANA Crowne Plaza Osaka, an IHG hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to ANA Crowne Plaza Osaka, an IHG hotel?
Many travellers enjoy visiting Osaka Castle (1.7 miles), Osaka City Central Hall (0.4 miles), and Osaka Prefectural Nakanoshima Library (0.3 miles).
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