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Cross Hotel Osaka

Expedia.comUS$144*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Cross Hotel Osaka
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1,321 Reviews from our TripAdvisor Community

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Showing 621: English reviews
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Colchester, United Kingdom
Reviewed yesterday NEWvia mobile

We booked a non smoking room and were put in a smoking room that had been 'cleaned'. It stank of smoke and the best they could offer was to open the window while we went out. Pathetic! Clearly have too many smoking rooms and don't understand how unacceptable it is for non-smokers to stay in tobacco smelling, nicotine stained rooms....

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Helpful?
Thank anna b
Manila
Reviewed yesterday NEW

Perfect location especially for shopping, no shortage of shops and dining places around the area. The room was simple and clean, a bit small but then this is Japan. Staff were helpful, polite and efficient. A subway station was a short walk away. I would stay here again on any future trip to Osaka.

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Helpful?
Thank Clare68
Singapore, Singapore
Reviewed 4 days ago NEW

Cross hotel is 'centrally located' in the midst of Dontobori & Shinsaibashi happening areas, not to mention the other further ones beyond. It's approximately 10-15 mins walk from Nankai Namba (Rapi:t) station (where u get on/off to/from Kansai Airport). Simply, it's all shopping & eating any direction u choose to head, approx 10-15mins away. It's a modern, boutique hotel with...

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Helpful?
Thank 718Vivian65
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you for choosing Cross Hotel Osaka and taking the time to share your feedback about your recent stay. We really hope that you enjoyed staying with us. We are looking forward welcoming you again in near future. Sincerely Yours,

Reviewed 4 days ago NEWvia mobile

Everything was in place from booking and requests (extra pillow and same floor as my travel companions) were given. It is very near Dotonbori, restaurants and shopping areas. The room was clean and bigger than the usual Japanese hotel we tried from our visit before. I just love the bathroom and its amenities. Breakfast was good and had variety. Definitely...

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Helpful?
Thank Yankeevee
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you very much for staying at Cross Hotel Osaka and for taking the time to share your review. We sincerely would like to thank you for your great comments about our hotel service and facilities. We are also glad to know that you loved our bathroom and amenities. Your comments are much appreciated,and your feedback will...

Toronto, Canada
Reviewed 4 days ago NEW

Location: The perfect location for people looking to be right in the middle of the action. Located right next to Dotonbori and Shinsaibashi, so if that's where you're looking to be, you couldn't pick a better place to stay. About a 3 minute walk from Namba subway station. Right across from a Don Quijote. Inside the hotel was very quiet,...

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Helpful?
Thank StephanieU88
CROSS_Osaka, Front Office Assiatant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and for taking the time to provide the review. We are happy to know that you liked the Dotonbori location and our hotel service and facilities. Moreover, we are very glad to hear that you will definitely stay with us again. We will continue our effort to provide...

Kuala Lumpur, Malaysia
Reviewed 5 days ago NEWvia mobile

It is located behind the Namba Shinsaibashi shopping/walking Street. Very strategic location. We took the breakfast option for 3 days, the food is exactly the same, not a wide spread but just a little bit of everything. Nothing much to be impressed by the hotel, but excellent location. We parked our rental at the back lane of the hotel, the...

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Helpful?
Thank meitonglau
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you for staying at Cross Hotel Osaka and taking the time to share your review. We are glad to know that you liked the location. However, we are sorry to hear that our breakfast and room facilities did not meet your expectation. I will share your comments with our staffs to provide better service. I sincerely...

Milwaukee, Wisconsin
Reviewed 1 week ago

The location of this hotel is indeed brilliant. The front door opens onto the more elegant/quieter Midosuji (lined by high fashion/name-brand shops), while the back door opens onto the madness of Dotonbori. Namba station is a 5-10 minute walk, and there are 2 trains (Airport Express and Rapit) which can take you to/from the airport. There is a Don Quijote...

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Helpful?
Thank isabelmke
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you for choosing Cross Hotel Osaka and for taking the time to share the feedback about your recent stay. We are gald to know that you were sartisfied with our service and facilities. Moreover, we are happy to hear that you will stay our hotel again in your next trip. We are very much looking forward...

Gold Coast, Australia
Reviewed 3 weeks ago via mobile

Stayed here for 2 nights. Fantastic location, right next to Dotonbori. Staff are very friendly and go out of their way to help. Modern decore downstairs and well setout. Room on 9th floor looked out to street but not much of a view. Room was small and cramped but adequate. Had a bath and shower. Coffee and tea facilities. Clean...

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Helpful?
Thank Dave M
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and taking the time to provide your feedback for recent stay. We are very glad that you gave us great comment about the location and staff. It is always very encouraging whenever we receive positive feedback from our valued guests. I sincerely hope we will get another change...

Birmingham
Reviewed 3 weeks ago via mobile

This was our last destination in Osaka, we booked to stay here for 1night in April. The hotel is in a superb location near Dotonburi and 5 mins walk from Namba station. There are ample places to eat and shop until your hearts content. The hotel is easy to find. Check in and check out was smooth process. We were...

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Helpful?
Thank mini1978
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and taking time to share your review. We are very glad to hear that you were satisfied with our service and facilities. However, we deeply apologize for the shower that did not work well and makes you feel unpleasant when you taking shower. Your comments are much appreciated,...

Adelaide
Reviewed 3 weeks ago

We loved our stay at the Cross hotel. Location was perfect. Don Quijote across the road, massive shopping facilities around the corner as well as the famous Dotonbori with all the restaurants you could want to experience Osakian cuisine. The subway, JR Namba (supermarket on the way to this station) and Nankai line from the airport all a short walk...

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Helpful?
Thank HappyDwarf
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this review

Dear Valued Guest, Thank you very much for choosing Cross Hotel Osaka and for taking the time to provide the review for your recent stay. We are delighted to read that you were sertisfied with our service and facilities. However, we are sincerely apologize for the lifts that did not meet your expectation. Your comments are much appreciated,and your feedback...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Restaurant Glamorous-X
Restaurant Glamorous-X
Cuisines: European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Cross Hotel Osaka

Address: 2-5-15 Shinsaibashisuji, Chuo-ku, Osaka 542-0085, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Shinsaibashi / Nanba / Tennoji / South Area
Price Range: £117 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cross Hotel Osaka 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Osaka Cross Hotel
Hotel Style:
#6 Romantic Hotel in Osaka
#6 Family Hotel in Osaka
#8 Luxury Hotel in Osaka
#21 Business Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from Cross Hotel Osaka staff and other travellers.
37 questions
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Questions? Get answers from Cross Hotel Osaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room would have a nice city view.”
Haramachi, 3 May 2017 | Read review
“14th floor rooms are better equipped.”
SaaraK81, 8 Apr 2017 | Read review
“Make sure you request a non-smoking room, smoking seems to be the default”
texastrojan, 31 Mar 2017 | Read review
“Get the higher floors - more expensive but worth the view”
smarttravelhawaii, 21 Mar 2017 | Read review
“Try to ask for rooms facing the front of the hotel building”
jkny2015, 6 Mar 2017 | Read review
5 of 5
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US$144* /night
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Prices are for 1 room, 2 adults
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