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Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel

No 22 Menara 8, Jalan Yap Kwan Seng Menara 8 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Traveller (44)
Standard King Room (36 sqm)
Room & Suite (15)
Merchants, All Day Dining
Dining (4)

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About

4.0
#174 of 503 hotels in Kuala Lumpur
4.7 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Service
4.7 of 5 bubbles
Value
No description for the hotel available
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Highchairs available
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

No 22 Menara 8, Jalan Yap Kwan Seng Menara 8 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
16Reviews1Q+A3Room tips

Reviews
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Detailed Reviews
vanillasky_ wrote a review 13 Apr
Kuala Lumpur, Malaysia1 contribution
5.0 of 5 bubbles
Our stay was excellent! The room is clean and comfortable. Food was good. Staff are very attentive from concierge, front desk and housekeeping. A very big shout out to Harry. He's the best! He always make us sure that we have comfortable & happy stay. I will surely recommend this Hotel to my Friends and Family.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LaohuPenang wrote a review Feb 2024
Penang Island, Malaysia542 contributions246 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The newly opened IHG hotel in central KL is full of surprises, like the swimming pool on the 33rd floor overlooking KL. The newly recruited staff is eager to provide best service, special mention of Ms Rose at reception, Mr Mamun of housekeeping, and Ms Cristina and Shira in the breakfast room. However, there are teething problems, such as technical hitches.
Read more
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ensure that sophisticated technology works!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 5 Feb 2024
Dear LaohuPenang, Thank you for taking the time to share your review of your recent stay experience at Crowne Plaza Kuala Lumpur City Centre! We're thrilled to hear you enjoyed your stay and especially appreciate the positive mentions of our unique features like the 33rd-floor infinity pool and the dedication of our team members – Ms. Rose, Mr. Mamun, Ms. Cristina, and Ms. Shira. We're incredibly proud of their service and will ensure they receive your kind feedback. We truly appreciate your understanding and patience as we continue to improve our service. We hope to welcome you back soon and experience the seamless experience we strive for. Best Regards, Team Crowne Plaza Kuala Lumpur City Centre
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Alan wrote a review Jan 2024
Singapore, Singapore69 contributions44 helpful votes
5.0 of 5 bubbles
Located just a few minutes walk from KLCC and Avenue K mall, this brand new hotel is a nice alternative to the other luxury hotels. It’s a quieter and less overwhelming than the typical chain hotels. Design is gorgeous. Lots of details and rooms are very comfortable. Breakfast was well laid out and delicious. Staff very obliging and friendly.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 8 Jan 2024
Dear mralantan, Thank you for sharing your delightful feedback about your recent stay at Crowne Plaza Kuala Lumpur City Centre. We are thrilled to hear that you loved our location, design, and the thoughtful details in your room. We strive to create a warm and welcoming atmosphere for our guests, and your appreciation for our breakfast and friendly staff means the world to us. We hope to welcome you back soon for another memorable stay in Kuala Lumpur. Best regards, Team Crowne Plaza Kuala Lumpur City Centre
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Gan Popatas wrote a review Mar 2024
Kuala Lumpur, Malaysia6 contributions3 helpful votes
1.0 of 5 bubbles
It's Absolutely disappointing, Crowne Plaza hotel Kuala Lumpur front desk' staffs who had been promising to upgrade the room and allowing to access the club lounge on the first day when I checked in (1 Feb 2024).

Having stayed here for almost 2 months, there were nothing happened as their promises.

Until I asked the front desk's staffs again on 21 March 2024 about this ussue, they said, as a Royal Ambassador of IHG, they don't have any benefits, such as breakfast, club lounge and room upgrade, but only rewarding points I could have, and they said that I can use this benefit at Intercontinental brands only.

It was the first experience and the last experience for me at all.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 3 weeks ago
Dear Gan Popatas, Thank you for your loyalty to IHG and for bringing your recent experience at Crowne Plaza Kuala Lumpur to our attention. We understand there may have been confusion regarding Royal Ambassador benefits (room upgrade, Club Lounge access, breakfast) compared to IHG One Rewards benefits. We apologize if our team members did not clearly communicate these distinctions in a timely manner. We are committed to providing exceptional experiences for all our guests, particularly valued members like yourself. To improve communication and ensure you receive accurate information about your Royal Ambassador benefits, we're reviewing our internal procedures. We hope to welcome you again in your next visit to Kuala Lumpur to regain your trust and demonstrate our dedication to Royal Ambassador members. Sincerely, Team Crowne Plaza Kuala Lumpur City Centre
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Anna wrote a review Mar 2024
Varna, Bulgaria215 contributions49 helpful votes
+1
5.0 of 5 bubbles
Amazing new hotel in the central KL. About 10 min walk to the Petronas twin towers.
Clean and spacious room , nicely decorated. Exceptionally white sheets and towels.
Very good and varied breakfast, good espresso.
Nice pool area with a wonderful view.
The only problem was the smart control in the room. If you don’t move for about 1 min., the light, the TV and the all electricity turns out. After we called the reception, they sent a technician and he turned off the smart option.
I recommend the hotel.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 3 weeks ago
Dear Anna-Teodora, Thank you so much for taking the time to share your recent experience at Crowne Plaza Kuala Lumpur City Centre! We're thrilled to hear that you enjoyed your stay with us, especially our central location, close proximity to the Petronas Twin Towers, and spacious, well-appointed rooms. We're particularly delighted that you found our breakfast spread impressive and our espresso satisfying. It's our goal to provide a variety of delicious options to fuel your day, and it sounds like we hit the mark! It's also great to hear you enjoyed relaxing by the pool with its stunning view. Regarding the smart control system in your room, we appreciate you bringing this to our attention, and we're glad our technician could resolve it for you. We'll certainly take your feedback into consideration to further improve your guest experience. We're so happy you recommend our hotel, and we look forward to welcoming you back again soon! Sincerely, Team Crowne Plaza Kuala Lumpur City Centre
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Sherpa57138303311 wrote a review Mar 2024
3 contributions
5.0 of 5 bubbles
The room was amazing. I enjoy talking to everyone at the hotel to see how they were doing which is something I normally do because I enjoy meeting people. The club lounge manager Roses and staff personals were great to talk while I stayed at the hotel for the 2 days I was visiting. They came to my table and check up on me asking how my day went and whether There was anything I wanted to see or do while I was visiting Malaysia.
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 14 Mar 2024
Dear Sherpa57138303311, Thank you for choosing our hotel and for sharing your wonderful feedback! We're thrilled to hear you had an "awesome stay" and enjoyed your spacious room. We truly appreciate your openness and friendly nature. It's guests like you who make our team's day brighter! We're delighted you enjoyed interacting with our staff, especially Rose and her team in the club lounge. Their dedication to personalized service and guest satisfaction is a source of pride for us. We're happy to hear they took the initiative to check in with you and offer recommendations for your visit to Malaysia. Thank you again for your kind words and perfect 5-star rating! We look forward to welcoming you back for another amazing stay where you can continue to connect with our friendly staff. Best regards, Team Crowne Plaza Kuala Lumpur City Centre
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vin.marvelous wrote a review Jan 2024
Kuala Lumpur, Malaysia390 contributions192 helpful votes
+1
3.0 of 5 bubbles
Good location with 10 minutes walking distance to KLCC. Felt under manpower in general as the hotel still quite new. The rooms are quite clean but do not expect any spectacular view. Facilities are basic but good enough. Nearby restaurants are worth a try.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 22 Jan 2024
Dear marvin_ngrw, Thank you so much for taking the time to share your feedback about your recent stay at Crowne Plaza Kuala Lumpur City Centre. We're delighted you found our location near KLCC convenient and appreciated the cleanliness of your room. Your positive remarks about the nearby restaurants are also wonderful to hear! We're constantly working to improve and believe your feedback will help us on that journey. We hope to welcome you back soon in your next visit to Kuala Lumpur! Best regards, Team Crowne Plaza Kuala Lumpur City Centre
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hamev1990 wrote a review Jan 2024
Kuala Lumpur, Malaysia7 contributions8 helpful votes
5.0 of 5 bubbles
Amazing stay, cozy room with bathtub and complete amenities.

Great and attentive staff from security guards, bellman, front desk and housekeeping.

Special thanks to Ryan, Farah duty manager, Faisal from reception and Syasya from lobby lounge!

Unfortunately did not try the facilities or breakfast will do it in future visits soon.
Read more
Date of stay: December 2023Trip type: Travelled with family
Room Tip: Complimentary parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 15 Jan 2024
Dear hamev1990, Thank you for sharing your delightful experience during your recent stay at Crowne Plaza Kuala Lumpur City Centre. We're delighted to know that you found your room cozy and enjoyed the attentive service from our dedicated team. Your special mentions of Ryan, Farah, Faisal, and Shasha have been shared with the respective teams, and they are thrilled to have made your stay memorable. We look forward to the pleasure of welcoming you back for another amazing stay, and we hope you get the chance to explore our facilities and indulge in our breakfast offerings during your future visits. Best regards, Team Crowne Plaza Kuala Lumpur City Centre
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Betty wrote a review 10 Apr
18 contributions8 helpful votes
5.0 of 5 bubbles
I write this review as an appraisal for you and your staff for the excellent service rendered to me and my family during our recent stay @ Crowne Plaza KLCC. I would like to say a big thank you to Kenneth, Harry and Zaid for being so humble and providing an exceptional service throughout my stay. They ensured that all my requests are met and I definitely will come back again.
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ng wrote a review Feb 2024
Kuala Lumpur, Malaysia314 contributions99 helpful votes
+1
5.0 of 5 bubbles
Newly opened hotel in town under IHG group. Staffs here very friendly and hospitality, the ambiance very vibrant and elegant deco. Have a good chat with Shafini from Rhymba lounge and get to know more about this property. The hot chocolate she made is superb! Truly enjoy the vibes here. Keep the good work!
Read more
Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 18 Feb 2024
Dear davidandthepoints, Thank you for taking the time to share your feedback and for your amazing 5-star review! We are especially delighted that you had a positive experience with Shafini at Rhymba Lounge. Her dedication to creating exceptional guest experiences is truly inspiring, and we will be sure to share your compliments with her. We are happy to hear that you found our new hotel to be vibrant and elegantly decorated. We strive to provide a welcoming and stylish environment for our guests, and your feedback confirms we're on the right track. Thank you again for choosing us! We look forward to welcoming you back soon for another enjoyable stay. Best Regards, Team Crowne Plaza Kuala Lumpur City Centre
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Falga wrote a tip 5 Apr
Singapore, Singapore31 contributions42 helpful votes
5.0 of 5 bubbles
"Lobby gets crowded sometimes"
Read full review
LaohuPenang wrote a tip Feb 2024
Penang Island, Malaysia542 contributions246 helpful votes
5.0 of 5 bubbles
"Ensure that sophisticated technology works!"
Read full review
hamev1990 wrote a tip Jan 2024
Kuala Lumpur, Malaysia7 contributions8 helpful votes
5.0 of 5 bubbles
"Complimentary parking"
Read full review
Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
£84 - £100 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
320
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA KUALA LUMPUR CITY CENTRE, AN IHG HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Which popular attractions are close to Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Nearby attractions include Breakout Real Escape Game (0.3 miles), Avenue K Shopping Mall (0.3 miles), and My Escapes Malaysia (0.2 miles).
What are some of the property amenities at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, paid private parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Nadodi KL, and Sushi Hibiki.
Are there opportunities to exercise at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
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