We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Hotel Kuala Lumpur

Booking.comUS$165*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$227*
US$165*
Great Deal
US$180*
US$181*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
Panoramas (6)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

2,432 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,207: English reviews
Start your review of JW Marriott Hotel Kuala Lumpur
 Click to rate
Singapore, Singapore
Reviewed 2 days ago NEW

Stayed in Feb and May 2017. Both stay were pleasant. I was upgraded to a junior suite room, The room was big, comfortable and nice. Hotel staffs never failed to greet you with a smile anytime of the day. The staffs at the Executive Lounge were very helpful and dedicated. Although during my stay, there were some mishap in my...

 Report
Helpful?
2Thank Zai020202
Reviewed 3 days ago NEW

Stayed on 28th floor for 3 night as a short trip for families. Cons Internet connection not very smooth as i expect better. Bath robes are a bit old and renovation noise still can be heard on 28th floor. Need to walk a distance from Ritz Carlton hotel to JW Marriot's lobby as current lobby under renovation. Pros; Room is...

 Report
Helpful?
Thank Atto_machine
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Atto_machine, We are appreciative of your valuable feedback shared on TripAdvisor. We are glad you had a pleasant time at the hotel, in particularly at Shanghai Restaurant. We will definitely send your compliments with the chef and the team for making your dining experience memorable. We do, however, would like to apologize for the inconvenience caused during our upgrading...

Albuquerque, New Mexico
Reviewed 5 days ago NEW

First, the manager of this hotel deserves a medal! I was going to be staying during a significant renovation and was contacted by email weeks before to let me know about it, to give me directions as to how to enter the hotel and what alternative arrangements had been made, and when I arrived at 2 AM, I was personally...

 Report
Helpful?
1Thank mwsllc33
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear mwsllc33, Thank you for sharing your comments with us on TripAdvisor. We are very pleased to read that you enjoyed your stay with us and took the time out of your busy schedule to write such a detailed review! As a Platinum Rewards Member, we value your comments and observations of our new rooms as these were specifically designed...

Elkhart, Indiana
Reviewed 5 days ago NEW

Wow! Awful. I was expecting better than this from a JW Marriott. They’re doing massive remodeling and told me this just before I arrived – too late to change the booking to another hotel. Total confusion regarding the front lobby. Got lost numerous times just trying to figure out how to get in and out of the place. Construction noise...

 Report
Helpful?
1Thank Ripwalk
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Ripwalk, Thank you for sharing your comments with us on TripAdvisor. Please accept our sincerest apology for the inconvenience and annoyance caused during your stay with us. As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests with improved technology, functionality and comfort. While we take all possible precautions to minimize the...

Port Louis
Reviewed 6 days ago NEW

I was slightly worried after reading the reviews about construction works but still decided to return to JWM in KL, thinking I was only staying for 3 nights...and I don't regret my decision at all! The works weren't distrubing and in any case, I spent mpst of my days out. The new rooms are beautiful, the staff very kind (I...

 Report
Helpful?
1Thank M P
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear M P, Thank you for sharing your comments with us on TripAdvisor. We sincerely appreciate your effort and time taken to provide us your feedback on our hotel and are delighted to read that you enjoyed your stay with us, even during our renovation. We hope that we may welcome you back again in the future and that you...

Bengaluru, India
Reviewed 6 days ago NEW

Excellent services at the hotel lobby which has been currently borrowed from next door Ritz Carlton. Smooth transition into the Marriott reception on arrival which was a little walk away. We were in the 25th Floor. Din't really hear any extremely bothering noise from renovation work (a little is genuinely expected). They dint have a in-hotel dining restaurant but have...

 Report
Helpful?
2Thank AnwitaLalMittal
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Anwita L, We truly enjoy reading your review. We are delighted to know that you like the newly renovated rooms and that your family had an enjoyable time here at the hotel, despite the ongoing renovation. We really appreciate your valuable feedback and your warm comment has motivated the team to continue on their great efforts in delivering memorable...

Singapore
Reviewed 1 week ago NEWvia mobile

Location is great, easily accessible and near to Pavilion shopping mall and Berjaya Times Square. It is also within walking distance to the metro if you would like to get to places like KLCC and further etc. The linkway from Starhill Gallery is really beautiful too. Breakfast selection is wonderful, international spread and they have freshly squeezed fruit juices. Bed...

 Report
Helpful?
Thank beautillusions
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear beautillusions, Thank you so much for sharing your positive feedback with us. It gives us great pleasure knowing that your recent stay at JW Marriott Kuala Lumpur was enjoyable despite the ongoing renovation. We appreciate your review on TripAdvisor and we do look forward to welcome you back "home" soon. Regards, Mahmoud Skaf, Area General Manager, Kuala Lumpur

Reviewed 1 week ago via mobile

Stay at the newly renovated rooms and it was fabulous .. the room is big and with the Long couch which was complimentary to the huge LCD tv. The bathroom have a rather special Japanese style deep tub which is a bit short for tall people but is deep. The king bed was fabulous and comfortable. Currently the hotel is...

 Report
Helpful?
Thank Pegani78
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day to you, Pegani78, We are extremely pleased to know that you like the improvements we've made in our rooms. Everything we do is aimed at providing our guests with the best product and service experience. Thank you very much for your kind words of encouragement as you've most definitely inspired the team to continue on their...

Reviewed 1 week ago

Stayed over for the weekend during a long weekend due to Installation of Agong holiday. The hotel is going through a major renovation, so the main lobby is closed. Check-in and concierge is available at Lower Ground level. Immaculate service as soon as we step in to the hotel. As I've completed my mobile check-in earlier, a representative has already...

 Report
Helpful?
Thank Mirwan A
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Mirwan A, It is an absolute delight to read your warm review of your recent stay at JW Marriott Kuala Lumpur, despite the ongoing renovation in the hotel. The team and I are definitely overjoyed to know that we have met your expectations during your stay at the hotel. Also, that is an excellent tip with the use of...

Reviewed 1 week ago via mobile

JW Marriott never fails! Checking in was a Breeze. Atiqah is very personable, friendly & warm. Kudos to JW for having her on board ! Hotel is undergoing reno, but we hardly hear any noise :) The upgraded Junior suite is fabulous. Love the room!! Will stay here again when we return in August.

 Report
Helpful?
1Thank Faithwillows
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Faithwillows, Many thanks for the positive feedback! We truly enjoy reading your review about your wonderful stay experience at the hotel. Also, we are glad to know of your appreciation for the improvements we've made to our rooms. We are definitely proud of the new products. Thank you again and we look forward to your return in August. Regards,...

1,365 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1125)
Viewed
Room/Suite (273)
Viewed
Hotel & Grounds (163)
Viewed
Dining (50)
Viewed
Pool/Beach Area (25)
Viewed
View from Room (50)
Viewed
Bathroom (88)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:15
Videos (1)
Viewed
Other (467)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (197)
Viewed
Amenities (51)
Viewed
Junior Suite (58)
Viewed
Pool (25)
Viewed
Dining (36)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (15)
Viewed
Family/Play Areas (1)
Viewed
Dining (3)
Viewed
Pool/Beach Area (4)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (6)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.0 mi away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 342 in Kuala Lumpur
2,501 reviews
0.6 mi away
Mandarin Oriental, Kuala Lumpur
0.5 mi away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#9 of 342 in Kuala Lumpur
9,564 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#5 of 342 in Kuala Lumpur
6,873 reviews
0.1 mi away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#8 of 342 in Kuala Lumpur
636 reviews
0.8 mi away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#11 of 342 in Kuala Lumpur
2,493 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £113 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Agoda, Hotwire, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your JW Marriott Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Spa Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
33 questions
Ask a question

See all questions (33)

Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you dont plan to stay in room durng reno time, this is a good hote to choose.”
Atto_machine, 21 May 2017 | Read review
“Higher floors are better”
mwsllc33, 19 May 2017 | Read review
“Renovated Rooms with city view”
AnwitaLalMittal, 18 May 2017 | Read review
“We had a room with garden view. It was comfortable and quiet. Not smoking.”
816gracielab, 16 May 2017 | Read review
“For breakfast, choose Shook! over the lounge.”
maftiej, 15 May 2017 | Read review
5 of 5
Booking.com
US$165* /night
View Deal
JW MarriottUS$180
TravelocityUS$181
HotelQuicklyUS$227
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates