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Mandarin Oriental, Kuala Lumpur

Travellers' Choice award winner
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Mandarin Oriental, Kuala Lumpur
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4,309 Reviews from our TripAdvisor Community

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Showing 3,570: English reviews
Vienna
Reviewed 2 days ago NEWvia mobile

Great views, great service. A favourite place to stay in KL and you always wish you could stay a few more days. Close to major conference venues and city centre. Could offer a few more channels in regional languages.

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Helpful?
2Thank Diana_Arachi
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Diana_Arachi It’s wonderful to hear of our colleagues’ exemplary service which you had experienced and thank you for the positive post. We appreciate your suggestion on the TV channels which we will review as part of our market benchmarking analysis and look forward to welcome your family back for another luxurious stay in the near future. Cheers Frank P...

Kuala Lumpur
Reviewed 3 days ago NEW

A very impressive hotel, exuding the ambiance of luxury in every corner, especially the chandeliers and lighting. The service is excellent and cleanliness is good. Too bad there is a stark shortage of rubbish bins in the lobby and waiting areas. Room is excellent and very comfortable beddings.

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Helpful?
1Thank tony12cu
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Diana_Arachi It’s wonderful to hear of our colleagues’ exemplary service which you had experienced and thank you for the positive post. We appreciate your suggestion on the TV channels which we will review as part of our market benchmarking analysis and look forward to welcome your family back for another luxurious stay in the near future. Cheers Frank P...

Manchester, United Kingdom
Reviewed 4 days ago NEW

This hotel is a true 5star It's beautiful ,staff are so helpful Positioned next to kl cc it's so convenient Breakfast was fab Alcohol is expensive ,but it's a Muslim country so you accept that Great pool ,the pool guys are really great You won't be disappointed

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Helpful?
1Thank nick639
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear nick639 It’s great to receive your positive observations on our hotel’s facilities and excellent service. Thank you for sharing your views and we look forward to welcome your family back for another fabulous experience at Mandarin Oriental. Cheers Frank P Stocek General Manager

Subang Jaya, Malaysia
Reviewed 4 days ago NEW

Everything from the service, room, and breakfast are excellent. The friendliness of the staff makes us feel warm and welcome. The bed is very comfortable and the breakfast has a lot of choices and the quality of the food is very delicious. It was our first time and it was a great experience for us.

Review collected in partnership with this hotel
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Helpful?
1Thank yasirahyusoff
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear yasirahyusoff Thank you for choosing to stay with us. It’s rewarding to read of such great feedback on your experience at Mandarin Oriental and I hope your experience on this occasion will bring your family back to our hotel many more times in the future! Cheers Frank P Stocek General Manager

Sydney, Australia
Reviewed 4 days ago NEW

My husband and I have been coming to this hotel since 2004. What we love is the consistency, the service, the food and the pool/gym facilities. The staff go above and beyond to make your stay great. Their aim is to make the guest happy, and they succeed. We have never once been turned down for an early or a...

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Helpful?
1Thank Fluffylips
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Fluffylips It’s gratifying to receive such positive feedback from a return guest and that we surpassed your expectations. Your glowing praises on our Club Lounge’s facilities and superlative service is a testament of our colleagues’ commitment towards our guests. Our Club Lounge is regularly cited for its ambience and superlative service and the lounge’s children policy does not permit...

Reviewed 4 days ago NEW

I have just returned from a short travel around SE Asia and this hotel stands out for me and my boyfriend by far. The service was impeccable in every area of the hotel. We paid for a room with a view of the Petronas Towers and it didn't disappoint, the room and bathroom was spacious and the bed was super...

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Helpful?
1Thank gemtravellerp12
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear gemtravellerp12 We are honoured to receive your post titled “Best hotel on my Asia trip”. It’s so wonderful to hear that you had an impressive stay with us and we certainly look forward to you and your boyfriend’s return. Thank you for your kind patronage and come back soon! Cheers Frank P Stocek General Manager

Lancashire, England
Reviewed 4 days ago NEW

KL is awash with luxury hotels and more are under construction. Many of these newer places leave the MO far behind in terms of technology and facilities and it is now beginning to look a little dated. However, what the newcomers have yet to match is the quality of service each and every guest receives at the MO. Every request...

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Helpful?
1Thank UKcritic
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear UKcritic I am glad that you had an enjoyable stay with us and appreciate your commendation on our colleagues’ genuine warm hospitality. Your feedback is a reflection of our colleagues’ dedication towards our guests. Moving forward, I am excited to share that our guestroom refurbishment program is in progress. It is designed to significantly enhance our guestroom’s amenities/facilities. The...

Reviewed 5 days ago NEWvia mobile

Relaxing 2week stay at Mandarin Oriental!This hotel is located in KLCC right next to the Petronas Towers and Suria KLCC mall so top marks for location and convenience. It was my daughters birthday the day after we arrived and I had called the hotel to notify them we wanted a cake since we would arrive at night and wouldn't have...

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Helpful?
1Thank Travel_Zeee
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Travel_Zeee Such a lovely review filled with much information. It’s awesome to hear of your family’s relaxing stay with us and I am truly happy that we surpassed your expectations on this occasion. I will convey your appreciation to Jeannette and your positive feedback with our team. Thank you for choosing to stay with us and we look forward...

Reviewed 5 days ago NEW

As expected from the Mandarin Oriental, staff were excellent at and made me feel special which is what I would expect from a hotel of this calibre. Breakfast is extensive, catering for all tastes. The room overlooked the Petronus towers and fountains with a comfortable queen size bed. The home made macaroons where a pleasant surprise and went down well...

Review collected in partnership with this hotel
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Helpful?
1Thank Nijonline
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Nijonline It is gratifying to know that we met your expectations in terms of our brand. I will share your great experience and compliments with our colleagues as it will certainly motivate them to the highest level. Thank you for your kind patronage and we look forward to welcome you back for another magnificent stay and many more delectable...

Dompierre sur Charente, France
Reviewed 5 days ago NEW

We stayed here for a short 4 night break and we loved the hotel! We upgraded to the club lounge package and it really was a fabulous deal. The loung offers complementary buffet breakfast, cooked or cold, light lunches, free drinks and cocktails in the evening and even meals in the evening. It really was worth the upgrade- it even...

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Helpful?
1Thank Eugene W
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Eugene W It’s wonderful to hear of your praise on our Club Lounge which is regularly cited for its ambience and superlative service. I hope your experience on this occasion will bring you back for another luxurious stay on our Club Floor. Cheers Frank P Stocek General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £107 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
26 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in 1209 on front of hotel ,no problem”
 of 5 bubbles nick639, 17 Jan 2017 | Read review
“Pay extra for a Petronas Towers view, it's worth it!”
 of 5 bubbles Fluffylips, 17 Jan 2017 | Read review
“Pay the extra for a room with a view of the towers”
 of 5 bubbles gemtravellerp12, 17 Jan 2017 | Read review
“Upgrade to the Club Lounge package - really great value!”
 of 5 bubbles 262eugenew, 16 Jan 2017 | Read review
“Book a Club room!”
 of 5 bubbles 200hansh, 16 Jan 2017 | Read review
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