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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,631 Reviews from our TripAdvisor Community

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Showing 5,718: English reviews
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London, United Kingdom
Reviewed today NEW

Went on February half term holiday with my partner for three nights. The services is immaculate, the staff are very friendly and supportive. They also given us some local knowledge for sightseeing. Their minicab service is also good. Breakfast buffet was spot on. The room is clean and tidy, and room service is prompt. The fitness centre is really good,...

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Helpful?
Thank Sazzad M
Mahebourg
Reviewed yesterday NEW

This hotel is amazing, very well situated in Kl near the petronas twin tower. Our room was large and functional. on our arrival we have free breakfast as we arrive early in the morning and then we got the room so we can have a rest that was very convenient. The staff is friendly and helpful. Breakfast was amazing with...

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Helpful?
Thank ibrahim-0101
Amsterdam, The Netherlands
Reviewed yesterday NEWvia mobile

Spacious luxurious room, friendly capable staff, amazing looking lobby, great food. What is there not to like about this hotel. Its central location close to Petronas, Pavillion mall and proximity to a monorail station is a great plus. The food served in the lobby area and Shang Palace was excellent. Very useful was the map that the hotel provided of...

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Helpful?
Thank Francis H
Cambridge, United Kingdom
Reviewed yesterday NEW

Wish we could have stayed longer as the staff and hotel is first class. We were offered an early morning call plus breakfast in our room as we had an early flight and we were stunned at how much was provided and how well it was presented. Though we didn't use the pool it was a lovely area. Would definitely...

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Thank Susie050211
Doha, Qatar
Reviewed yesterday NEW

It was Fantastic Staff, Hotel room , the Food the location everything exceed my expectation always the staff ready to assist the guest very professional , cheerful all the time. the Food was sooo tasty the staff in the restaurant standing on your back to help . Simply the Best ever

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Helpful?
Thank sandra C
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are glad that you found our staff to be very professional and cheerful all the time. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 days ago NEW

First of all, this is the best hotel that i ever stay in Kuala Lumpur. The bed inside the room is super cozy & comfortable. It is suitable for couple to spend their time inside their room. The surrounding of the room is very clean and the air is superb fresh. The Breakfast is super amazing, almost all the 5star...

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Helpful?
Thank Wen Y
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, We would like to thank you for your kind review and we are pleased to know that you were happy the room and breakfast served. It would be our pleasure to host you during your next stay in Kuala Lumpur. Thank you. Best regards, Manfred Weber, Area General Manager.

Bodmin, United Kingdom
Reviewed 2 days ago NEWvia mobile

Fast check in service and check out. Rooms were very clean and well stocked with all the stuff you need. Internet was good through out the hotel. Supplied all six of us with umbrellas in the thunderstorm. The pool area was well maintained. With a nice pool bar. Good location.

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Helpful?
Thank Dan I
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are truly delighted to learn that you have enjoyed your overall stay experience at Shangri-La Hotel, Kuala Lumpur. My staff and I certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Paris
Reviewed 2 days ago NEW

We spent a week in the hotel for our discovery trip in KL and the hotel did welcome wonderfully. A special thank to Mr. Manfred Weber who did welcome us personally upon arrival and gave us a great assistance during our stay.

Review collected in partnership with shangri-la.com
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1Thank tomtom73
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review of our hotel. We are delighted to learn that you were happy with your stay in the hotel. It was indeed a pleasure to have been of service to you and all of us certainly look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber, Area General...

Sarasota, Florida
Reviewed 3 days ago NEW

I stayed at the Shangri-La in KL both in August and September, and the experiences were identical. The place is excellent, the staff is caring and well trained, and the accommodations and food were excellent. They may have one of the great buffets on the planet!

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Helpful?
Thank Gene1133
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage. We are delighted that you were happy with our staff. All of us certainly look forward to your return to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 3 days ago NEWvia mobile

You want to be in the heart of Kuala Lumpur with access to everything, yes, Shanghai la is the place to stay. The Lemmon garden restaurant is the kid heaven for breakfast for all those chocolate and jelly. The bakery is great The Arthur steak bar is one of the greatest bar in Kuala Lumpur. You can walk to Suria...

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1Thank L54
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for sharing your wonderful experience on TripAdvisor. We are happy to know that you have thoroughly enjoyed your stay with us. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Horizon Club Executive Room (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £91 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Travelocity, Booking.com, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
63 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor to have view.”
 of 5 bubbles ibrahim-0101, 21 Feb 2017 | Read review
“every room is the best”
 of 5 bubbles 262weny, 20 Feb 2017 | Read review
“Executive rooms are well worth the upgrade cost.”
 of 5 bubbles PadleyLinds, 17 Feb 2017 | Read review
“Choose Higher Floor”
 of 5 bubbles PrashanthSreenivas, 13 Feb 2017 | Read review
“Get a Horizon Club room. They're definitely worth the bit extra.”
 of 5 bubbles KJBentham, 12 Feb 2017 | Read review
5 of 5