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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,521 Reviews from our TripAdvisor Community

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Showing 5,628: English reviews
Cambridge
Reviewed yesterday NEW

We first stayed here on on way to Australia in 2007 and were very impressed and hence it was our first choice for our 2016 OZ trip. After we booked they wrote to say that the main restaurant was being refurbished and temporary dining facilities had been installed. These in no way compared with the original and were more like...

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Thank KingarthurCambridge
Dumfries, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed here for 4 nights in September, Ina horizon club room. Check in was smooth and efficient. Staff were very friendly, and helpful with information on the city. Also they were first class in chasing up my lost luggage which was great. The breakfast served was an exceptional with some local delicacies, and a great atmosphere with the usual amenities....

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Thank jocktamson007
Greater London, United Kingdom
Reviewed yesterday NEW

We stayed for 4 days in a suite and it was a lovely room. Separate bedroom. The club room was nice and the service excellent. The hotel is well placed and excellent value for money. The staff are lovely, kind and considerate. The pool area although small is nice and the staff give a large jug of cooled fruit water,...

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Thank Catsshortie
Norfolk, United Kingdom
Reviewed yesterday NEW

Had a horizon suite room well worth the little extra money room was very well laid out lots of little extras horizon club was excellent breakfast was brilliant afternoon tea just like home free nibbles and drinks all named brands staff very professional 10 out of 10

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Thank Gun55
Ipswich, United Kingdom
Reviewed yesterday NEWvia mobile

Lovely hotel. Good location. Really friendly and helpful staff. Upgrade to a club room. The canapés and free drinks are worth it alone! The breakfast has the best selection I've ever had. Thoroughly recommend.

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Thank Cjfh
montreal
Reviewed yesterday NEW

Positive: Service is excellent from front desk, maid service and bell boy. Always greet you with a smile. The room is very clean. Beautiful swimming area. Very good gym. The room price is reasonable. Negative: The food at the breakfast buffet is just so so. Upgrade some furniture will be nice.

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Thank mary168
england
Reviewed 2 days ago NEWvia mobile

We cannot fault this hotel . The location is excellent and the complimentary shuttle service a boon in the heat. The breakfast was amazing, every cuisine in the world I think. The service was so efficient too. We only ate in Arthur's bar but the food was very good . If you can get a table by the window to...

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Thank joypam10
Shanghai, China
Reviewed 2 days ago NEW

Just recently I came here for a kind of vacation in Kuala Lumpur. I had been here before, even in this hotel, but for business mostly. This time only for meeting some friends and playing golf - as there are some of the best golf courses around the city. The concierge was extremely friendly and helpful, suggesting and booking golf...

Review collected in partnership with shangri-la.com
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Thank Ralf M
Reviewed 2 days ago NEW

Great location, 5-10 minutes walk to KLCC and other shopping district. The hotel itself is a little dated, but the room and services was great. Room services was excellent. We also booked a 60 min massage a the hotel spa, which unfortunately did not live up to the usual Shangri-La standard / experiences. The massage room was small, and we...

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Thank Eugene L
Reviewed 2 days ago NEW

Likely this is a good place to stay while you are in Kuala Lumpur :) All Staff were giving a helping hands and information. Good in-room-dining is available with a delicious menu. Overall I satisfied hardly having choose Shangri-La KL.

Review collected in partnership with shangri-la.com
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Thank Susanaliu77

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £90 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Expedia, Asiatravel.com Holdings, Agoda, Travelocity, TripOnline SA and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
“Higher rooms have a better view”
 of 5 bubbles Gun55, 17 Jan 2017 | Read review
“Suites are good value and are on the higher floors - helpful in keeping the traffic noise out.”
 of 5 bubbles Delamitri68, 15 Jan 2017 | Read review
“Executive Suites are very grand, offer great views and include access to the Horizon Club”
 of 5 bubbles AshleyL523, 14 Jan 2017 | Read review
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