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Sheraton Imperial Kuala Lumpur Hotel

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Traveller (2513)
Room & Suite (1350)
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Overview
  • Excellent54%
  • Very good31%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“the club lounge”(318 reviews)
“villa danieli”(47 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,538)
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3,020 results
Traveller rating
1,596
921
299
126
78
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1,596
921
299
126
78
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All reviewsthe club loungeessence restaurantvilla danielicelestial courtmonorail stationmandara spaquill city mallwalk in wardrobespg memberpetronas towerschinese restaurantstar hotelbukit bintangspacious roombuffet breakfastgolden triangleellie
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1 - 5 of 3,020 reviews
Reviewed 2 days ago

Good - the service - from check-in to check-out, during the breakfasts and dinner at Essence (L1 restaurant) - attentive, pleasant, with a smile Can be better - the pillows and the bed - on the soft side - beware for those who prefer harder...More

Thank EggEggEgg
Response from SIKLManagement, Hotel Manager at Sheraton Imperial Kuala Lumpur HotelResponded yesterday

Thank you for taking the time to let us know of your valuable experiences. We are glad that our service met your expectation. We will still strive to offer the highest quality service, and also to work on improving the aspects that you have mentioned...More

Hotel's Favourite
Reviewed 4 June 2017

Just returned from staying for 7 days at this hotel in a Sheraton club room. What do you get for staying in club rooms? Aside from the complimentary buffet breakfast, there is also afternoon tea in the club lounge, and a daily happy hour in...More

9  Thank Gordon M
Response from SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur HotelResponded 4 June 2017

Thank you for your kind words of appreciation for our associate and service delivery. It is a pleasure to hear that you had such a relaxing stay with us and felt comfortable with the room. I will share your kind words to the entire team...More

Reviewed 2 days ago via mobile

Furnishings are old fashioned but tidy with fixtures that are updated (ie there’s installed bidet and rain shower). Advantages of old hotels is that the room space is huge and you would never feel claustrophobic. Decent selection of food in breakfast buffet. Would not hesitate...More

Thank marxat1980
Reviewed 1 week ago

I had a very minor issue that no staff understood or were able to help with. I was repeatedly promised that someone more senior would call back. Eventually staff assured me repeatedly that the Manager, Fairus agreed he would call me back quickly, but he...More

6  Thank workingineurope
Response from SIKLManagement, Hotel Manager at Sheraton Imperial Kuala Lumpur HotelResponded 1 week ago

We really apologize for the inconvenience you experienced in regards to our service. We are relentlessly looking for ways to serve our guests better and continuing to renew our service. We will continue to train and inspire our associates to take the necessary actions to...More

Reviewed 1 week ago

My wife and I went this time and everything was perfect from the get go. We loved our suite on the 33rd Floor and any disturbance from the current renovations proved to be minimal. The Club had been relocated to the 3rd floor and actually...More

1  Thank Perry B
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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Outdoor pool
Details
Price range
US$90 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$90 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2513)
Room & Suite (1350)
Dining (458)
Pool & Beach (124)
Amenities (178)
Business Centre & Event Rooms (24)
Family and Play Areas (5)
Questions & Answers
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Andrea Aprillan... W
28 December 2017|
AnswerShow all 3 answers
Response from silsangria | Reviewed this property |
The swimming pool is not heated.
1
Vote
Thuli M
29 November 2017|
AnswerShow all 4 answers
Response from ashdotcom79 | Reviewed this property |
Not directly but they will be able to guide you to the sites or online.
1
Vote
Thuli M
13 November 2017|
Answer
Response from | Reviewed this property |
Hi, yes, they have babysitting services.
1
Vote
Room Tips
"Go high for the views."
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"Floor 23 --- very quiet and good city view."
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"Leave the hotel key in the slot by the door and close curtains so that the room stays cool while you are away!"
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"Ask for a high Floor with Tower view"
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