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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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2,761 Reviews from our TripAdvisor Community

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Showing 2,331: English reviews
Kerteh, Malaysia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed yesterday NEW

If you enjoy the traditional richness of polished wooden furniture, wardrobes and other fittings instead of the modern furnishing on steel and glass, then Sheraton Imperial KL should be your destination. Hotels around the city are modernizing with modular furniture in squares and right angles, mirrored walls and concealed LED lighting in rooms, lobbies and corridors. SIKL still has the... More 

Helpful?
Thank Sanjay J
Hong Kong, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW via mobile

Check in at 4:00pm but room still not ready. After getting in room, looks nice. However, if you check details, the bathroom was not ready. No toilet paper and other cleaning kits. The private safe was locked and not able to use. I ordered service 3 times to fix the safe but no one fix it and no reply. The... More 

Helpful?
2 Thank Herbert W
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Our aim is to respond to the needs of every guest on a personal level so each guest and we regret that we were unable to meet your expectations on this visit during the peak family holiday period. We strive to improve the quality of our service and facilities so we will appreciate if you could contact me directly at... More 

Antipolo City, Philippines
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 days ago NEW

Stayed here for 2 nights, which included my birthday. This is my second stay at this hotel. We arrived around 8pm. Coming from KL Sentral, we hopped on the monorail. It was a very short walk to the hotel. We noted the Christmas-themed lights of he hotel across the street and thought that was convenient. My first impression wasn't too... More 

Helpful?
1 Thank kalinka2002
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We highly appreciate your continued loyalty to our hotel. Thank you for writing such a thorough review on TripAdvisor and your feedback is noted by us as we will take this into consideration to improve our service delivery. We are also very happy to hear that you are planning to return back to our hotel again and that you will... More 

Manila, Philippines
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 days ago NEW

We are just finishing up a 14 night stay and have had a restful stay at the hotel. We changed rooms when the top floor was available and have loved the nice view and being Starwood top tier members the Club Lounge and morning breakfasts in the buffet and evening cocktails in the lounge. The staff are very nice and... More 

Helpful?
Thank HonestJohn169
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for your kind impression of our hotel and associates, I will certainly share it with the team especially those you have mentioned. We would highly appreciate if you could share your stay experiences with friends and family. We sincerely look forward to welcoming you back again in the near future. Sincerely, Derrick Felix Executive assistant manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

It's generally ok but seems a little old hotel . The room service is not that much satisfactory. Also seems maintenance job need more supervision from top management. Heard new CEO come to office but he cuts the channel of communication from hotel people bottom line to Starwood top managers . It's affect on hotel employees, I can say that.

Helpful?
1 Thank Fouad M
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for sharing your feedback and we sincerely hope to welcome you back again in the future. Sincerely, Derrick Felix Executive assistant manager More 

1 review
Reviewed 3 days ago NEW

First time in KL so we stayed here for 3 nights, Room was very spacious and very clean staff were very nice and helpful. Even if you dont have breakfast included they have a cafe downstairs which offers coffee/ sandwiches/ salads etc. prices were very similar to mall prices. We enjoyed having breakfast there as I felt the main breakfast... More 

Helpful?
Thank Shafak I
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We're glad that you enjoyed your stay with us and we would highly appreciate if you could share your stay experiences with friends and family. We sincerely look forward to welcoming you back again in the near future. Sincerely, Derrick Felix Executive assistant manager More 

Indore, India
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 days ago NEW

I went to Kuala Lumpur with my wife and stayed at Sheraton hotel. Its beautiful, luxurious and affordable at the same time. My room has a view of amazing KL tower and it looked beautiful in the night. Going around is also very convenient from the hotel as metro stations are nearby at walking distance. In addition, Hard Rock Cafe... More 

Helpful?
Thank aman7aman
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

It is a pleasure to hear that you had such a relaxing stay with us and felt comfortable with the room. I will share your kind words to the entire team and look forward to the pleasure of welcoming you back again at the hotel for another memorable and relaxing experience. Sincerely, Derrick Felix Executive assistant manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

This is the fourth or fifth business trip that I have visited this hotel. It is looking a bit tired and needs modernising. The Italian restaurant although offering tasty food, is relatively pricy for KL.

Helpful?
Thank Stephen H
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We appreciate your loyalty to our hotel and we're glad that you enjoyed our Italian restaurant very much, we do hope to welcome you again soon. Sincerely, Derrick Felix Executive assistant manager More 

Lima, Peru
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Our stay here was short but amazing! - The breakfast buffet was huuuge and pretty much everything I tried was delicious. - There was a mall located right in front of the hotel, and even though we didn't get a chance to visit it, I find that extremely convenient. The location was good overall, close enough to the main attractions.... More 

Helpful?
1 Thank Brunella B
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

It is a pleasure to know that you had an uplifting downtime with us and impressed with the quality of our service and facilities, foods, accommodation and the hotel’s location. Sincerely, Derrick Felix Executive assistant manager More 

Sydney, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Is this a SPG Starwood hotel? Unbelievable!!! I stayed over the weekend 26th Novemember 2016. Appalling customer service, both over the phone and counter. i cannot comprehend why the staff are not trained well. I felt discriminated, neglected and totally disappointed! No help was offered to me during check in , a mother of 2 young children. Fridge was out... More 

Helpful?
1 Thank Sammi2go
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. We strive to improve the quality of our service so we will appreciate if you could contact me directly at derrick.felix@sheraton.com to provide the details of your stay experience. Thank you for your valuable feedback, and we do hope that you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Chinese, Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £51 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing South or East. Gives a good view of Menara Kuala Lumpur (KL Tower) and the green jungle on Bukit Nanas.”
 of 5 bubbles SanjayJ997, 4 Dec 2016 | Read review
“If a room with a view of the KL tower is available that would be an upgrade you would like”
  • Nice large rooms
  • Super Large Safe Boxes in the huge walk in Closet are excellent
 of 5 bubbles HonestJohn169, 2 Dec 2016 | Read review
“the bathroom has variations, ensure you take the one with the long bath”
 of 5 bubbles koshyt2014, 23 Nov 2016 | Read review
“14th floor is the maximum for the normal travellers . Ask for a tower view room. The other side was also good.”
 of 5 bubbles 78raj, 19 Nov 2016 | Read review
“Try a Club Room with access to Club Lounge. Great value!”
 of 5 bubbles deedee88, 17 Nov 2016 | Read review
5 of 5
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