Located on the fringe of CBD KL, it offers easy access to key attractions and shopping. The hotel has fantastic interior however some of the amenities is in urgent need of upkeep, especially the swimming pool. Great view from the top floors and some rooms has direct view of KL Tower and KLCC. The suite room has a great bathroom which offers 2 rain showers along with bathtub, enabling the entire family to shower together.
It was a good experience to check in, right from the front door. They were very courteous and friendly. Checking in was a breeze because I purchased this room online. We went up to our room on level 25. We were greeted with a fabulous room. Very satisfying with a welcomed fruit tray. Comfy beds, a big TV, lovely bathroom and the view was great too. There is a mall opposite it about 5 minutes walk or you can grab a car to KLCC which is 7 minutes away by car.
We stayed here in March , it’s a great hotel, very central to everything, next to the monorail. Lovely staff , breakfast was brilliant. Nothing was to much trouble for them. Will definitely be staying there again.
Check in was quick but hotel provided a poor upgrade considering I hold Marriott Ambassador status. Also, no welcome amenity in my room which was very surprising, again poor elite status recognition. Room was very good size and it had been updated however, they kept the very dated 1970’s bathroom and flooring which also continues out to the entry way. The bed was very comfortable and internet speed was very good. Food quality at restaurant for breakfast was vast but of poor quality. Cheap yogurt and lots of fried options if that’s your thing. Club Lounge was overcrowded however, staff were very friendly but again the quality of the food was very poor. Coffee machine was broken on more than one occasion. I wouldn’t consider staying here again.
My newly wedded husband & I made an impromptu decision to have an overseas wedding in Kuala Lumpur. Of the many venues we went to look at, Hui Lin of Sheraton Imperial Hotel had us sold within the first 10 minutes of our meeting. The hospitality, support and effort given to us throughout our wedding planning is remarkable. Communication via email, WhatsApp, phone calls was easily accessible and response was reasonable fast. The consistent professionalism and kindness made overseas wedding planning a piece of cake! Everyone at Sheraton Imperial Hotel was remarkably accommodating. Our wedding wasn't typical wedding planning, but Sheraton always had a solution to our needs. We were able to plan our whole wedding day within the hotel. Our wedding day consisted of a Vietnamese Tea ceremony + dimsum lunch, Muslim Nikah Ceremony, Modern reception, and couple + group wedding photos throughout the hotel. Not having to leave the vicinity at all made our day flow seamlessly and our guests could enjoy the day more. We have no regrets about having our wedding with you guys. You have honestly given us the best, most magical day in our lives.…
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