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The Westin Kuala Lumpur

Booking.comUS$107*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$189*
US$107*
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US$160*
US$117*
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The Westin Kuala Lumpur
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2,357 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 2,113: English reviews
Kuala Lumpur, Malaysia
Reviewed 28 December 2013

Stayed in westin kl for one night however have some miscommunication on the room type . Spoke to the front office manager by the name of Dave and subsequently to Matt, they solved my room issue immediately. Would like to thanks them for the good service provided and turning difficult situation into opportunity. Room was clean and nice. Location was...

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Helpful?
Thank Kst S
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Kst S First and foremost, please accept our apologies for the miscommunication regarding your room type. However, good to know it was resolved efficiently and promptly and will definitely communicate your compliments to Dave and Matt. With regard to having to pay for car park, kindly be informed that the car park is managed by a third party but...

Bangladesh
Reviewed 27 December 2013

It was a splendid experience for me to stay here during a business meeting. Starting from the location to the rooms everything was top class. Food was very good as well. Rooms were clean with cleanliness and comfort was ensured throughout my stay.

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Helpful?
Thank Mehraz M
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mehraz M We thank you so much for your support and really happy to know our services and facilities live up to your expectations. We look forward to your return soon. Wishing you a very blessed and happy 2014. Take care and be well Hratch Khatchanian General Manager

Reviewed 26 December 2013 via mobile

Stayed at the hotel for 6 days. Great super location. Near to great shopping and nightlife. Only downside. Traffic was and still is a nightmare. The hotel gym was tip class and the pool area really nice and clean. When back in kl i will definately stay here again.

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Helpful?
Thank Danny S
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Danny S We thank you for staying with us and extremely delighted to hear you had a great experience. My team and I look forward to welcoming you back soon. Wishing you and your family a very blessed and happy 2014. Take care Hratch Khatchanian General Manager

Kolkata
Reviewed 26 December 2013

I had stayed here for 3 nights with my family. I must say that the location is amazing but the service of this place needs a super special mention. My daughter forgot her iPad in the room before checking out and realised it only the next day. By then i had already travelled to another city in Malaysia.... i called...

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Helpful?
Thank Bharat B
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Bharat B We thank you for the fantastic review - extremely delighted to hear we managed to find your daughter's ipad and got it delivered to you promptly. I am most happy to share this with the team. All of us here look forward to welcoming you back soon. Take care and wishing you a very happy and prosperous...

Reviewed 26 December 2013

This is my worst experiene staying at this hotel. I arrived at around 9.30 pm at night and checked in at the hotel from Bangkok.By the time i took the shower, it was around midnight and found out that the hair dryer was not working. I had to call the service center twice and waited more than 30 minute in...

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Helpful?
1Thank Sombatbkk
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sombatbkk We thank you for staying with us and taking the time to review our hotel. It was with deep regret that we learnt of the challenges that you have experienced. Having read your feedbacks there was indeed no excuse for the inefficiency shown by our team but to extend our most profound apologies for the aggravation caused. Please...

Jakarta, Indonesia
Reviewed 26 December 2013 via mobile

The Westin KL is wonderfully surrounded by the malls of Bukit Bintang and is just a walking distance from KLCC and the famous Jalan Alor. The hotel itself is amazing and is arguably the best in the area. Check-in was quick and we were very welcomed by the hotel.The rooms are adorned with relatively modern and luxurious furniture. The bathroom...

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Helpful?
Thank Raymond H
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings raymondhong We thank you for your support and understanding for the challenges experienced during our annual electrical maintenance. In spite of this, we are extremely happy to know you had a great stay and will come back. Take care and wishing you a very happy and prosperous 2014. be well Hratch Khatchanian General Manager

Brisbane, Australia
Reviewed 23 December 2013

I can not say enough great things about this property. The staff are super friendly, but a couple of things you should know - Have their driver (mercedes) collect you from the airport, the service is exceptional well worth it - Upgrade Club Room - the executive club lounge is one of the best I've seen in the world! Staff...

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Helpful?
Thank Cavell C
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Cavell C We thank you for your support and the fantastic feedbacks - extremely delighted to hear you had a great arrival experience but most importantly we have a wonderful team. Merry Christmas and Happy Holidays to you. See you again soon. Be well Hratch Khatchanian General Manager

Melbourne, Australia
Reviewed 19 December 2013

This hotel is in a fantastic location close to shopping, short walk to markets and great foot masages. We paid to upgrade to a club room, was fantastic we had views of the Petronas Towers so beautiful at night. The club is just fantastic after a hard days shopping or sightseeing. Staff are friendly and attentive, they even remembered what...

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Helpful?
Thank Michael C
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Rose C Thank you so much for your support and fantastic feedbacks - you have given me great joy to share them with the team. Look forward to welcoming you back soon. Take care and be well Hratch Khatchanian General Manager

Reviewed 17 December 2013

Good location and the room is clean. Poor service!

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Helpful?
2Thank Dtran8
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings DTran8 We thank you for your feedback and would greatly appreciate it if you could provide us with more information regarding your comment about poor service. This additional information would definitely help us to look into the matter. Kindly drop us an email at Westin.Kualalumpur@westin.com. Once again, thank you and look forward to hearing from you. Take care and...

Reviewed 16 December 2013

I stayed at the hotel during my business trip in April. The check-in/out was efficient. Room was clean and well maintained. No bath tub though. The hotel is located across the road to Pavilion Mall so its very convenient for shoppers or those who enjoy fine dining.

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Helpful?
2Thank joaowee
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings joaowee We thank you for your support and appreciate your review. However, we are unsure if you are referring to bath tub or something else because all our rooms are equipped with one. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, Pizza, European
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £84 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#29 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
16 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be wonderful”
craigbrown2017, 18 May 2017 | Read review
“Get a room as high as possible to get amazing view of KL.The hotel is very well designed and no rooms are adjacent to the elevator.”
annesofiel964, 6 May 2017 | Read review
“Executive or Club rooms are the best”
X7623QJalib, 2 May 2017 | Read review
“Take the 1 bedroom residence if you have a small family”
, 27 Apr 2017 | Read review
“Top floors have great views of the city”
106stephen, 26 Apr 2017 | Read review
5 of 5
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US$107* /night
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Prices are for 1 room, 2 adults
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