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Swiss-Garden Hotel

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Swiss-Garden Hotel
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1,171 Reviews from our TripAdvisor Community

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Showing 858: English reviews
Aizawl, Mizoram
Reviewed 1 week ago

Checked in at the Hotel on Christmas eve with my family. The environment and atmosphere that first attracted me was - being a Christian, the spirit of Christmas.. the decorations, music and festivities all around. In addition, the rooms are clean, well maintained and the service was excellent. Oh, how we love and cherish the food. Added with these was...

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Helpful?
Thank Lalbiakmawia N
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Lalbiakmawia N, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

Esbjerg, Denmark
Reviewed 1 week ago

It was wonderful to stay at Swiss Garden Hotel, I liked every thing especially the breakfast so much variety and my favorite fruit Papaya and Guava juice. Afternoon I enjoyed the Jim and the best part so much variety of food just minutes away. Regards. DM

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Helpful?
Thank dilh2017
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Dilh2017, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that our breakfast offerings and gym facilities has reached to your satisfactory and your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and...

Reviewed 2 weeks ago via mobile

Hotel is approx an hour from the airport. Very close to China town area with plenty of places to eat if you didn't want to eat at the hotel. Hotel staff very friendly, good breakfast with lots of choice. Room was large with bathroom ensure. We stayed on the 11th floor and faced the front of hotel, but we slept...

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Helpful?
Thank Lucy W
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Lucy W, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

South Denmark, Denmark
Reviewed 2 weeks ago

I am one of the organizer of the conference which was held at the Swiss Garden Residences, however, I stayed at the Swiss Garden Hotel. It was wonderful to stay there, I think most things were very good, however, internet speed and some international TV programs were lacking areas. I enjoyed my stay at SG.

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Helpful?
Thank dilhussain
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Dilhussain, Thank you for your feedback, we greatly appreciate the time you have taken to further illustrate on your overall experience with us. We are delighted to know that your overall stay with us was an enjoyable one. Your valuable feedback with regards to your observation about our TV Channels and internet speed has been conveyed to our respective...

Reviewed 2 weeks ago via mobile

Good food can't deny that with various dishes .. it was new year eve celebrations .. the downfall was at the drink area.. where there was only coffee and sky jus.. we asked for wine but no response ..

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Helpful?
Thank ArMini J
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear ArMini J, Thank you for your feedback and we are delighted to know that your overall stay with us was an enjoyable one. We greatly appreciate the time you have taken to illustrate on your overall experience with us. Thank you also for sharing your observation about the drink area in our restaurant. Your valuable feedback has been conveyed...

Spain
Reviewed 3 weeks ago via mobile

The last 5 years I have visited Swiss Garden hotel often. This time I was dissappointed. The staff at the reception act not customer friendly. The room needs a upgrade. The carpet is dirthy. The airco is very noisy. The room was stuffy. Breakfast was meagre. Limited choise Wifi not working well.

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Helpful?
Thank marti j
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Marti j, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Reviewed 3 weeks ago via mobile

Loved staying at Swiss Garden, although I did not really like the breakfast, more choices of Chinese rather than English breakfast, and less choices of fruits. Neat and clean room but not very spacious. Good room service. Nice view from my room. Staff was not really smiling and looked not very welcoming when I checked in at night, however, the...

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Helpful?
Thank Saira A
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Saira A, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Thank you also for sharing your observation about the breakfast offering and one of our associate behavior upon your arrival. Your valuable feedback has been conveyed to our respective department head in which they...

Reviewed 3 weeks ago

All and all.. i would give 4/10 marks. There are a lot room for improvement. With the price we paid, we should get more. The rooms quite rundown, the room smell funny, the rooms at smoking level is equivalent with condition with budget hotel around bukit bintang area. The swimming pool is mini, the bathtub quite not comfortable to dipped...

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Helpful?
Thank nisanurain
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Nisanurain, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

Stayed at Swiss Garden Hotel & Residences from 19th - 22nd Dec 2016 @ room South Tower 2501 under name of Constance Chong. Upon arrival I was warmly welcomed by the staff (SHARON-FOA) who checked me in and SHARON was extremely friendly and helpful to assist me on the room clean matter which been delayed on 21st Dec 2016. She...

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Helpful?
Thank Constance_Chong
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Constanceyee77, You have taken our breaths away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff that we are able to provide the services...

Reviewed 4 weeks ago via mobile

I think this place is a clean place ,this place also provides various types of mouth watering foods .Besides,the room of this hotel is big,suitable for family visit.Apart from that,the pool of that hotel is also very clean and big,but I suggest the ones who want swim in the people wear their own Google's due to eye protection.I hope that...

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Helpful?
Thank Jack O
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Jack O, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £40 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#56 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
10 questions
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good view at South Tower especially could see the lighting at KL Tower”
 of 5 bubbles Constance_Chong, 21 Dec 2016 | Read review
“Rooms facing Bukit Bintang would be nice.”
 of 5 bubbles Anthonydasso, 5 Nov 2016 | Read review
“we found our room half way up this hotel was giving us a good view.”
 of 5 bubbles 48Pat48, 23 Oct 2016 | Read review
“Road side rooms”
 of 5 bubbles , 18 Oct 2016 | Read review
“Get a room facing the back and not Jalan Pudu which can be very noisy”
  • Floor bar in the bedroom
  • Stains on carpet
  • Chipped furniture
  • Chipped furniture
  • Old sink
  • Chipped furniture
  • Mould on grout
  • Two single beds
 of 5 bubbles gugs01, 5 Oct 2016 | Read review
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