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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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2,934 Reviews from our TripAdvisor Community

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Showing 2,619: English reviews
Toronto, Canada
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 days ago NEW

The GHA group never disappoints. This is an excellent hotel for business or pleasure and location is as good as any; cabs immediately available. Great shopping for all tastes just around the corner and restaurants too. Breakfast at PRoyal was outstanding, catering to every taste. We had arranged some tours by ourselves and then found that the concierge service could... More 

Helpful?
Thank Alan G
2 reviews
Reviewed 4 days ago NEW via mobile

Stayed here on a number of occasions it is really close to bars and restaurants although I think that the rooms are looking a little tired. Would that stop me from staying here absolutely not. The breakfast is fantastic with lots of choice and the staff are really attentive. Would recommend this hotel anytime.

Helpful?
Thank Machala S
Gold Coast, Australia
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 days ago NEW

The Parkroyal just seems to get better with every visit. Over the years I have tried many different hotels in KL but none seem to be better than the Parkroyal. As I stepped out of the taxi if was met with the most welcoming smile, which was reinforced by the one received at Reception. I was lucky enough to be... More 

Helpful?
Thank IanMcP
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear IanMcP, Thanks for sharing your wonderful experiences and making PARKROYAL Kuala Lumpur your preferred hotel. We look forward to seeing you soon for another memorable hotel experience. Mark Losi More 

Singapore
Level Contributor
3 reviews
Reviewed 1 week ago NEW

Excellence Staff and team at the hotel to assist you the min you step into the hotel lobby. You feel welcome and at home. Staff were friendly and always there to serve you. The location is perfect for tourist and anything you want to find be it food , shopping or even just walk around.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Marina S
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Marina S, Thanks for the wonderful feedback! We are happy to know that you had an excellent stay with us. I am conveying these compliments to our team. We are looking forward to welcoming you back! Mark Losi More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

No regrets paying extra for Orchid Club Room, it is very comfortable. Private lift and express check in, breakfast is served in the club lounge on the 6th floor as is free alcohol and none alcohol drinks with finger food between 6pm and 8pm. Staff are great and very helpful especially in the Orchid Club. Would recommend to anyone.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Raiiny
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Raiiny, Thanks for sharing your experiences in the Orchid Club room and recommending PARKROYAL Kuala Lumpur! See you soon for another memorable hotel experience! Mark Losi More 

Bengaluru, India
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

Stayed there for a quick business trip and this is an excellent option. The hotel is really centrally located close to Bukit Bintang and most business areas. The cabbies will tell you that this is the easiest exit to the airport as KL gets mad during the rush hour. Their orchid club rooms are classy and modern. They have a... More 

Helpful?
Thank SudipG
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear SudipG, We are very happy to hear that you had a fantastic visit with us. Please join us again for another memorable hotel experience! Mark Losi More 

Newport, United Kingdom
Level Contributor
361 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 1 week ago

Centrally located by Times Square, the ParkRoyal proved to be a good venue for a 2 night business visit to KL. I stayed on the 5th floor to make use of the Orchid Business Lounge (which proved the perfect place to do some work in a quiet environment). My room was also very good. It was a decent size and... More 

Helpful?
Thank Celtic_traveller165
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Celtic_traveller165, Thank you for your support and compliments. I am extremely happy to hear that you had a wonderful time at our Orchid Club room and facilities for this business trip. It is my pleasure to share your kind words to the team. Kindly book with us again on the Orchid Club room for your return visit to have... More 

Sydney, Australia
Level Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 1 week ago

This hotel is very well located and is comfortable. It is not luxurious and the rooms are looking a bit worn, but I think this is reflected in the price when compared to other options in the area. There are some great deals available. We stayed in a family suite, which was huge and was perfect for our needs. So... More 

Helpful?
Thank GlobalVagrants
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear GlobalVagrants, Thank you for the review. We are glad that you recognized our great location and had a comfortable stay with us. And we hope to welcome you back in the future for a better experience! Mark Losi More 

Kuala Lumpur
1 review
Reviewed 1 week ago

Had to flush the Toilet up on arrival and I didn't want to make problems on my first day. but the deluxe room is shittttt and should be called super basic standard , hostel room. Had fly's on my Deluxe toilet on the second day and I said that is it, I will change the whole hotel. then when I... More 

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank 538emadh
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear 538emadh, Thank you for your feedback on TripAdvisor and the hotel survey form. Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. Rest assured your feedback regarding the room cleanliness has been passed on to the Housekeeping Team for review and improvement.... More 

1 review
Reviewed 1 week ago via mobile

The room is quite small and not meet a 4* standard. Design is old and not convenient. Room is not very clean may be due to its age. In general the price is expensive compared to the quality. However the location is good.

Helpful?
Thank Lan P
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Lan P, Thank you for taking the time to share your constructive review and I am certainly sorry to read the challenges you had gone through. Our team is working on your review. I hope to welcome you back in the future for a better experience. Mark Losi More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £57 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Pan Pacific Hotels Group, Booking.com, Orbitz, Priceline, Expedia, Travelocity, Agoda, HotelTravel.com and Odigeo so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#16 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#31 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
37 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on the third floor with super king bed. Room 311 is unreal”
 of 5 bubbles IanMcP, 29 Nov 2016 | Read review
“If you have more budget pick Orchid Club Rooms which entitles you to use the club lounge for breakfast and suppers.”
  • Bukit Bintang LRT station in the foreground
 of 5 bubbles iniferry, 18 Nov 2016 | Read review
“go for higher rooms”
 of 5 bubbles Mili821, 15 Nov 2016 | Read review
“Ask for higher floors for club room.”
 of 5 bubbles Yurong, 13 Nov 2016 | Read review
“3rd floor was good.”
 of 5 bubbles dianeh417, 9 Nov 2016 | Read review
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