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Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
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3,497 Reviews from our TripAdvisor Community

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Showing 2,937: English reviews
Jakarta, Indonesia
Reviewed yesterday NEW

This was our second stay in this hotel this year. We had booked the executive room and were given room in 27th floor. We found the executive lounge very convenient for breakfast and evening high tea. The lounge staff were very friendly and attentive. The hotel Chef Mr. Saravana went out of way to provide us vegetarian breakfast.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bala T
Jakarta, Indonesia
Reviewed yesterday NEWvia mobile

We stayed at the Novotel KLCC for a day only. They have great location close to Pavilion and Twin Tower. Everyone that i came in contact with was friendly from front desk to concierge team especially for Mr.Jesfer who was very helpful !

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Helpful?
Thank AlisyaNatasha
Sydney, Australia
Reviewed 2 days ago NEW

Firstly staff generally were very helpful, friendly and professional. They realize they are in an aging hotel and try to make your stay as comfortable as possible. Breakfast was adequate, qym not bad for hotel, check in and out quick and efficient, hotel management engaging and attentive. Asked to change rooms on one occasion due to noisy neighbors and request...

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Helpful?
Thank David S
Manado, Indonesia
Reviewed 3 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rudyg412
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Singapore, Singapore
Reviewed 3 days ago NEW

Stayed at the hotel two weeks ago because I'm a member with the Accor Hotel. Price was very reasonable for the location which was very close to the Pavillion Mall. The room wasn't on the modern side. The telephone had worn out descriptions so I couldn't find the right button to press for the reception. Towels weren't as soft as...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank waimingw2017
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Wai Ming, Thank you for taking the time to share your experience at Novotel Kuala Lumpur with us. Allow me to express my sincerest apologies that your stay with us did not meet your expectations. Your feedback on worn out telephone descriptions, towels not being soft and fuzzy channels reception are well noted and has been conveyed to the...

Sydney, Australia
Reviewed 4 days ago NEW

Services at the hotel unsatisfactory and the customer service desk attendants unfriendly.Will never recommend it for anybody.Airport taxi counter at the hotel charge double the price for guest from the hotel to the airport.

Review collected in partnership with innstant.com
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Thank evans560
Reviewed 5 days ago NEWvia mobile

Room is big but old especially the blanket is very old a thin like a budget hotel most Ibis hotel Have a better amenity it is not standard of Novotel Location is Good opposite Pavillion mal a walking distance to KLCC via sky walk Tons of small Cafe resto near the hotel

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Helpful?
Thank Soebagi J
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Sir/Madam, Thank you for the time taken to highlight your recent encounter regarding your stay with us. We are sorry that your stay had not been up to your expectations. Please rest assured that we take issues like this seriously and we have communicated to the Executive Housekeeper for his immediate knowledge. We are also in the midst of...

Hong Kong
Reviewed 5 days ago NEWvia mobile

After a very long check in procedure for no reason as I was the only person checking in. Booked a business floor room and the room was very small and outdated. Bathroom was very tiny, no separate shower, bath shower which I could not even close the curtain due to size. Why do they bother having business class breakfast room!...

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Helpful?
Thank mjh101070
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Sir/Madam, We are sorry to hear of your experience during check-in which let you down and your comment regarding the breakfast buffet spread is well noted. Please rest assured the management takes this matter very seriously as your comfort, wellness and trust in our brand is of utmost priority. I have personally shared this with the related departments for...

Singapore, Singapore
Reviewed 5 days ago NEW

I stayed at this property as a LeClub Gold for 1 night while in transit. While the exterior of the hotel seems old and run-down, the interior is modern and functional. The property was great at recognizing loyalty benefits. I was upgraded to the Executive Floor and advised about lounge access and breakfast benefits. Welcome Drink coupons were also provided...

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Helpful?
Thank Tommy K
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Mr Tommy K, It's really wonderful to receive such outstanding review, We are glade that our team had kept up to our service as promised to you. Appreciate your support and look forward to having you back with us on your next trip. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Reviewed 6 days ago NEWvia mobile

I joined the "Accor plus" club and booked a trip to KL with the family.Booked an executive room and the info said"be treated like a VIP".Far from it.Rooms were tiny and below average of even a two star hotel.Staff had no idea about the accor plus club benefits. The hotel is situated in a good position ,very close to all...

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Helpful?
Thank Chris R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £46 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, ACCOR, Expedia, Hotels.com and Travelocity so you can book your Hotel Novotel Kuala Lumpur City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#55 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Novotel Kuala Lumpur City Centre staff and other travellers.
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Questions? Get answers from Hotel Novotel Kuala Lumpur City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for corner room - bigger, quieter”
 of 5 bubbles davidsR7537KH, 15 Jan 2017 | Read review
“Just get a simple standard room. ”
 of 5 bubbles dinque, 5 Jan 2017 | Read review
“Make sure you check the bed sheet and towel are clean when you enter the room for the first time”
 of 5 bubbles ruvruv, 3 Jan 2017 | Read review
“premier room on quieter floors.”
 of 5 bubbles DayBec, 2 Jan 2017 | Read review
“Book a room on the side without construction across the road”
 of 5 bubbles ALandDownunder, 26 Nov 2016 | Read review
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