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Hotel Novotel Kuala Lumpur City Centre

1.1 miles from Kuala Lumpur centre
  • Free Wifi
  • Pool
  • Restaurant
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2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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3,531 Reviews from our TripAdvisor Community

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Showing 2,959: English reviews
Bristol, United Kingdom
Reviewed 3 days ago NEW

I have stayed here before and the room we had was looking distinctly tired with poor sealing in the bathroom and grubby pointing. Front of desk were friendly and helpful but it was irritating when the room keys had to be recharged several times as would not activate the lifts.We had to ask three times for the room to be...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank M2546HTneild
Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 12 January 2017

I stayed at this property as a LeClub Gold for 1 night while in transit. While the exterior of the hotel seems old and run-down, the interior is modern and functional. The property was great at recognizing loyalty benefits. I was upgraded to the Executive Floor and advised about lounge access and breakfast benefits. Welcome Drink coupons were also provided...

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Helpful?
Thank Tommy K
About Hotel's Favourite Review
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Mr Tommy K, It's really wonderful to receive such outstanding review, We are glade that our team had kept up to our service as promised to you. Appreciate your support and look forward to having you back with us on your next trip. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Hong Kong
Reviewed 6 days ago NEW

The noise of the water pipes in certain rooms on certain floors is unbelievable. Approximately every 30 minutes we were woken up with what I originally thought was the next door room flushing the toilet or running the water but soon realised it was our bathroom and the noise of water surges is so loud that it really is not...

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1Thank o2bblonde
Reviewed 1 week ago via mobile

The hotel is located about a 15 minute walk to the Jalan Alor food street, and about 10 minutes to other malls like lot 10 etc. The pavilion is across the road with lots of restaurants and bars. Carpark is EXTREMELY narrow. Rooms were clean, if a bit dated.

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Helpful?
Thank Marc T
Reviewed 1 week ago

Stayed here for the fist time after joining the Accor Loyalty programme, Le Club. When I first checked in, I thought the hotel is a bit tired looking and badly needs a full make over! After the smooth check in by the front desk staff, and the smile, I thought to myself, everything boils down to good and warm service!...

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Helpful?
Thank Alvin L
Auckland, New Zealand
Reviewed 2 weeks ago

Situated right next to the Pavilion Mall, the hotel's location is great. Hotel overall is ok for the price, bit aged property though. Nice, friendly and helpful staff. The bar man, Md Hassan was great.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank KRisPd
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Sir/Madam, Thank you for sharing your feedback with us on TripAdvisor and we are happy to know our location was very convenient for you. We also would like to thank you for the compliments on our service staff. We look forward to serving you again in Novotel Kuala Lumpur! Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Hong Kong, China
Reviewed 2 weeks ago

The hotel as the name suggests is practically in the city center. Less than 10 mins walk from the PETRONAS Twin towers. Hotel is well connected with all modes of transportation available. The vicinity also has a food court. The breakfast layout is pretty good. We stayed there for 12 hours but had a decent experience.

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Helpful?
Thank Abhishek_K_Singh1
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Mr Abhishek K Singh, Thank you such positive feedback about our hotel and our strategic location. We are also delighted that you enjoyed the breakfast layout offered and we look forward to serving you again in Novotel Kuala Lumpur soon. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Center

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Great for shoppers. As the link bridge to Pavilion is just 20meter from the hotel entrance. To access to KLCC, take the same link bridge, distance about 7-10mins walk. Rooms are tired. stale smell inside room. Room comes with bathtub, but not sparkling polished. Food average. Not of the usual Novotel standards.

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Helpful?
Thank HappyWindHappy
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Sir/Madam, We very much appreciate the comments regarding your stay at the Novotel and how convenient it was for you to move around KL city. Rest assure that our Executive Housekeeper is taking your feedback on bathroom tub cleanliness and stale smell in the room very seriously and providing additional check list for the housekeeping staff to ensure that...

Penang Island, Malaysia
Reviewed 2 weeks ago

We book a room with king size bed but actual is 2 single bed combine. Feel uncomfortable with it. Everytime they clean the room, never put the shower cap. Even we put the sign at the door for make up the room, come back still not doing it.

Review collected in partnership with Accorhotels.com
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Thank sawimmyeoh
Jakarta, Indonesia
Reviewed 2 weeks ago

I stayed for 2 nights and I fond this hotel is convenience, not a big hotel but its just in good location, not far from everywhere, inside the city center but also not in crowded location. Very near to restaurant and convenience store. Whats good also is the service, when we came, the bell boy right away gave my baby...

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Helpful?
Thank Agung I
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Sir, Thank you so much for all your praises for both our hotel and our team members on TripAdvisor. I will definitely share your positive feedback with all our staff as an encouragement to keep up and always ensure the comfort of your guest are our main priority. I am also happy to know that our staff have been...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £44 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity and ACCOR so you can book your Hotel Novotel Kuala Lumpur City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Hotel Style:
#28 Spa Hotel in Kuala Lumpur
#55 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Novotel Kuala Lumpur City Centre staff and other travellers.
23 questions
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Questions? Get answers from Hotel Novotel Kuala Lumpur City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the elevator and facing Pavilion is better.”
 of 5 bubbles 687alvinl, 12 Feb 2017 | Read review
“Stay only if you need to get closer to Pavilion.”
 of 5 bubbles HappyWindHappy, 2 Feb 2017 | Read review
“Until it is refurbished I feel all rooms will be the same”
 of 5 bubbles annington, 30 Jan 2017 | Read review
“quiet: corner room, non connecting, higher floor (lounge room)”
 of 5 bubbles Strattybird, 24 Jan 2017 | Read review
“High floor is excellent”
 of 5 bubbles traveler-perth, 20 Jan 2017 | Read review
5 of 5