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Seri Pacific Hotel

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Seri Pacific Hotel
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956 Reviews from our TripAdvisor Community

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Showing 797: English reviews
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Abu Dhabi, United Arab Emirates
Reviewed 4 days ago NEW

I stayed in a room with a view of the petronas towers. The room and the hotel was very clean the staff was friendly the breakfast was excellent and the price compared to what they offer is amazing. however, at night around 10pm i walked around the hotel as i wanted to find a grocery. it was a bit creepy....

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Helpful?
Thank WeshouldTravel
Kuching
Reviewed 4 days ago NEW

i always comes back to this hotel whenever in KL. but this time i am writing a review again, as there is a need to highlight excellent staffs at this hotel. one lady really stood above the rest in helping me getting prepared for my presentation. during check in, i didn't realised the shirt i am about to wear during...

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1Thank az412
Reviewed 1 week ago

Strategically located .Stayed in this hotel for a day with entire family and the rooms were very spacious and all facilities were quite good.twin towers was visible from room. The breakfast was awesome. Lovely and co-operative staff

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2Thank Kanan B
Reviewed 2 weeks ago via mobile

The hotel is accessible by train and within walking distance to both LRT and KTM. It's just right in front of Sunway Putra Mall and beside PWTC. Very strategic location. Check-in/check-out was breezy, the staff was polite generally, but not knowledgeable. I asked them how far is UM from there, and none of them know what is UM, (yes, they...

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2Thank akmalasyiqiena
Reviewed 2 weeks ago via mobile

Congratulations for being able to maintain the hotel image as it was 5 years ago. I always love this hotel as it has the smell,environment and ambience of how a hotel should be. The coffee house staff were very attentive,calm and always throwing smiles; just how hoteliers were back then. Sad that most of hotel staff nowadays does not have...

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1Thank Kin S
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Kin S Thank you very much for taking time to share with us your stay experience recently. I am glad that you had a comfortable and enjoyable stay with us and that we were able to maintain our standard of service deliveries as you had previously experienced before. I have shared your comments with my team and they are...

Bucharest
Reviewed 2 weeks ago

Although is rated as a 5 star hotel, this is definitely not a 5 star hotel. The location is average and the rooms are clean but not amazing. It was a good choice for 2 nights transiting KL, but would not stayed longer.

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Thank mikka2009
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Mikka2009, Thank you for taking time to share with us your comments during your recent stay with us. Indeed our location is not in the Kuala Lumpur City Centre but at the fringe of it and it only takes less than 15 minutes by train or taxi to the KLCC area. We are connected to the MRT station which...

Bengaluru, India
Reviewed 4 weeks ago

The erstwhile Pan Pacific hotel does offer you a good, homely stay in central KL, amidst the city centre. While it is a slightly old hotel, it is by no means bad and could easily be ranked as a 3-4 star hotel.

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Thank CorporateProphet
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear CorporateProphet Thank you very much for taking time to share with us your feedback. We have taken note of your comments and I have shared it with the team. I am glad that despite being a matured hotel, we are still able to provide you with good service deliveries. Thank you and best regards Halim Merican CHA General Manager

colombo
Reviewed 4 weeks ago

Hotel is easy to find , stayed 2 nights and the room and bathroom was big and clean. Location was great mall right in front with a supermarket and lots of places to eat. Walking distance to Chowkit market. check in and check out staff very friendly and helpful. As i was a solo lady traveler they even gave me...

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Helpful?
Thank gracesummer
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Gracesummer, Thank you for taking time to share with us your stay experience. We are happy to have learnt that you had a good and comfortable stay with us apart from the Spa experience for which I apologize sincerely. Despite being slightly out of the KLCC location we are located in an areas that is connected to the MRT...

Klang, Malaysia
Reviewed 5 weeks ago

I'M SORRY. But this is 1 of the worst hotel i've ever been. -The room is old, I've booked for 2 Single bed and given a Double bed. When i ask for change, they said cannot because they received a book for 1 double bed. - I've request for NON SMOKING ROOM because my toddler have a very sensitive allergies...

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Thank Sazrella
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Sazella, Thank you for taking time to share your stay experience with us. Please accept my sincerest apologies for any inconvenience caused during your stay. I have taken note of your comments and have also shared it with the respected team and Heads of Department concerned. It is indeed unacceptable and more needs to be done to ensure that...

Reviewed 5 weeks ago via mobile

Booked for a conference at PWTC. Stayed there for 2 nights. Quite surprised to see the lobby during check-in. To me, it was quite old. Didn't expect that as when I made the reservation it was stated Seri Pacific is a 5 stars hotel. They need to step up their game as better looking, more modern new Sunway Putra hotel...

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Thank Shamim2612
SeriPacific, General Manager at Seri Pacific Hotel, responded to this review

Dear Shamim2612, Thank you for sharing your stay experience with us. I have taken note on your comments especially with regards to the areas that need improvements. Indeed we are use to conference situation since being connected to PWTC however, as you mentioned, there are still room for improvement and its with comments such as your that would make us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
Food & drink at the hotel
Kofuku Japanese Cuisine
Kofuku Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Only ultramodern Atrium Hotel connected to Putra World Trade Center. With recently renovated and refurbished rooms, we cater to Corporate business and MICE events. Our restaurants range from Local, Asian and International cuisine including our famous Authentic Japanese restaurant KOFUKU. Our Spa with Balinese and Malaysian treatments will rejuvenate your body and soul after a long day at work.Located opposite the newly renovated 5 star Sunway Putra Shopping Mall. Connected via a walkway directly into the Mall. ... more   less 

Additional Information about Seri Pacific Hotel

Address: Jalan Putra, Kuala Lumpur 50350, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: £35 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seri Pacific Hotel 5*
Number of rooms: 561
Reservation Options:
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Also Known As:
Best Western Kuala Lumpur
Kuala Lumpur Best Western
Hotel Style:
#24 Spa Hotel in Kuala Lumpur
#38 Business Hotel in Kuala Lumpur
#38 Family Hotel in Kuala Lumpur
#46 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Seri Pacific Hotel staff and other travellers.
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Questions? Get answers from Seri Pacific Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the room with Petronas View”
 of 5 bubbles WeshouldTravel, 21 Feb 2017 | Read review
“Go for rooms in the Top Floor.”
 of 5 bubbles SohanD, 15 Jan 2017 | Read review
“Choose a room on a higher floor for less street noise and better views”
 of 5 bubbles Lismarie, 15 Jan 2017 | Read review
“High floor”
 of 5 bubbles LindaSummer87, 8 Jan 2017 | Read review
“Book a room within the Club Room Level and request for one that faces the direction of the Petronas Twin Towers at KLCC.”
 of 5 bubbles , 1 Jan 2017 | Read review
5 of 5