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Pan Pacific Manila

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Pan Pacific Manila
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1,128 Reviews from our TripAdvisor Community

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Showing 844: English reviews
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Folkestone, United Kingdom
Reviewed 2 days ago NEW

It was okay. As a GHA black member I was looking forward to my high floor suite with floor to ceiling windows facing the pool or Manila Bay. In reality I got an 8th floor suite (rooms start on the 8th floor) with half size windows facing a half built building - not impressed at all with the room. Very...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Hufflepuff33
Chicago
Reviewed 3 days ago NEW

Whoever is overall responsible for training the employees should teach other service providers how to successfully accomplish this. Each and every employee, starting with the security guards-doormen, was polite, attentive, responsive and eager to serve. The customer service experience could not be better. The room itself is very nice and comfortable and the bathroom very upscale. The breakfast buffet was...

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Helpful?
Thank BigdawgChicago
California
Reviewed 3 days ago NEW

Plucked it out of Google search and we were absolutely happy our blind choice turned into an awesome experience, from reservations to accommodating special dining request, and to their dedicated team leader Elmor Delatorre Torre

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 498msa
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for taking the time to share your valuable feedback and for recognizing our service excellence. We are lucky indeed to be your choice hotel and to have the opportunity to showcase to you our service excellence. We are delighted to read that you truly enjoyed our genuine hospitality...

London, United Kingdom
Reviewed 4 days ago NEW

Our experience was great. We had so much fun and rest. The hotel is at the heart of the city so everything is accessible. Hotel staffs are friendly. We recommend it to families and friends. We're thinking of coming back again.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 326msl
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you had a great hotel experience and that you truly enjoyed the warm and friendly service provided by our Butlers. Thank you for supporting our hotel and our Brand, I...

Reviewed 4 days ago NEW

My family booked a reservation the same day and stayed almost a week at this hotel in December. We moved from a different hotel because of the bad service and filthy rooms we endured overnight. Pan pacific saved us from that terrible nightmare in exchange for a wonderful week experience. Lovely and very friendly staff. Delicious buffet breakfast. Lots of...

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Helpful?
1Thank KG-Wili
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for recognizing the value we created for you. We are delighted to read that we were able to create a memorable holiday experience for you and your family. It feel truly rewarding to read such kind remarks as it inspire us...

Quezon City, Philippines
Reviewed 5 days ago NEW

Check in to check out was a delight. Welcome drinks right after check in. We forgot to book the room with breakfast and upon inquiry it was 50% off the regular price which was a steal considering it had one of the best selections for buffet breakfast in Manila. Location was perfect. Near the airport and walking distance to the...

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Helpful?
Thank eriksgv
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for choosing to stay with us and recognizing our service quality. We are delighted to read your wonderful feedback and to know that your were impressed with the genuine hospitality and service excellence of our Butler, and as you said " without being intrusive". Truly, we are committed...

Singapore, Singapore
Reviewed 1 week ago via mobile

We stay for 2 night.There is some hiccup on my last hour of stay.Key card no more access at 8am, even we haven't checkout and not 12pm yet.The Butler who assist us to open our room looks so rude and seems we owe him something.Fresh brewed coffee during breakfast take too long, we left not having our second cup.

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Helpful?
1Thank Mr D
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for providing valuable feedback. We are glad to know that despite some hiccup near your departure we were still able to provide you a memorable hotel experience deserving of a 4-star rating. We took note of concerns and rest assured that...

Reviewed 1 week ago

So to start I've been here before and my visit then was excellent. There wasn't a single bad comment I could have made. A year later though, it's a different story. I'll start with the good. The room was spacious and clean. Housekeeping did a great job cleaning the room every day as well. The butler and reservation staff (especially...

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Helpful?
1Thank Brian H
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear value guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for providing your valuable feedback. We regret to know that there are matters that may have caused inconvenience during your recent visit with us. We have duly noted your concerns regarding the pizza, the letter from the cashier and the delay...

Honolulu, Hawaii, United States
Reviewed 1 week ago

Another great stay at a very good hotel. I always enjoy my stays here, never had a bad experience. The service from the staff is always so welcoming and friendly. The room was great, the bed and the pillows are the best. The breakfast is always so very good, great selection of food and very tasty. I will definitely return...

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Helpful?
1Thank DERRICK U
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for providing valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the space and modern comfort of our facilities. Thank you for supporting our hotel and our Brand, I am really glad...

Port Moresby, Papua New Guinea
Reviewed 1 week ago

Philippine people are known for their hospitality, however the hospitality one gets at Pan Pacific is beyond any body imagination. Excellent rooms, staff, breakfast and other amenities. I have been staying here for last 6 years and just cannot think of staying anywhere else. My home away from Home We have had company conference today in this hotel and all...

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Helpful?
Thank VISHAL G
Steph C, Public Relations Manager at Pan Pacific Manila, responded to this review

Dear valued guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for electing to stay with us and for recognizing the value we created for you during your stay. We are absolutely delighted to read that we truly created a memorable experience for you and that you truly enjoyed our genuine hospitality and the engagement offered by our Butlers....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 

Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Price Range: £100 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Reservation Options:
TripAdvisor is proud to partner with Expedia, Pan Pacific Hotels Group, Orbitz, Hotels.com, Booking.com and Jetsetter so you can book your Pan Pacific Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific
Hotel Style:
#1 Business Hotel in Manila
#1 Luxury Hotel in Manila
#2 Family Hotel in Manila
#2 Romantic Hotel in Manila
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Manila staff and other travellers.
16 questions
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1 month ago
Folkestone, United Kingdom
1 month ago
Lae, Papua New Guinea
5 months ago

See all questions (16)

Questions? Get answers from Pan Pacific Manila staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room facing pool or Manila Bay - not 805 that's for sure....”
 of 5 bubbles Hufflepuff33, 24 Feb 2017 | Read review
“Room needs more cleaning as there is a stain on the carpet floor, and bath tub have hair...check room 1507.”
 of 5 bubbles 326msl, 22 Feb 2017 | Read review
“Rooms with a view of Manila Bay get to view the world famous sunset.”
 of 5 bubbles eriksgv, 21 Feb 2017 | Read review
“Get an executive room with a Jacuzzi if possible. Not all of them have it but they are really nice.”
 of 5 bubbles brianhD7125RL, 17 Feb 2017 | Read review
“Every room is an excellent one, I really don't have any particular choice”
 of 5 bubbles vishalg361, 17 Feb 2017 | Read review
5 of 5