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I moved from Best Western (working on pipeline) since July 4th. Initially, thought this was a better choice as it is closer to restaraunts and shopping. My fiancee came to visit and has online work . Wi-fi has been down for 18 hours. A lady...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express AshlandResponded 12 November 2017
Thank you for your stay and for taking the time to write a review of our hotel. It is regrettable that the Wi-fi connectivity did not live up to your expectations. Please allow me to follow up on your concerns and have the...More
Stayed overnight while traveling for business. I was greeted warmly by the front desk attendant and check in was expeditious. The room was what I had booked and very clean and presentable. The bed was comfortable and gave me a good nights sleep. Breakfast was...More
This is the 1st Holiday Inn Express that we have ever stayed at that wasn't well maintained & our room was not that clean. I would not stay there again. We had a view of roof with missing shingles. Bed was sloppily made, etc.More
Thank Kate W
Response from IHGService, Guest Relations Manager at Holiday Inn Express AshlandResponded 29 October 2017
Hello Kate W,
Thank you for taking the time to express your thoughts and concerns regarding your recent stay. I am sorry for any inconvenience you may have experienced with the poor cleanliness and poor bed condition during your stay. I truly would have preferred...More
This hotel is near restaurants, and is in a good area. Good Wi-Fi, comp breakfast and friendly desk staff. The lobby is nice and the room is not only clean, but is nice with good furniture and good sleeping beds.
We booked this hotel twice, and both times the rooms were mixed up. It was a hassle and the lady at the counter really wasn't that helpful. This is a noisy hotel as there are a lot of frackers that work here during the week....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express AshlandResponded 27 September 2017
Thanks for your recent stay and for taking the time to write a review. I am glad to see that you have regarded our rooms to be clean and rated 4/5 for the value during your stay. It is regrettable that the front...More